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Country Inn & Suites by Radisson, Asheville Downtown Tunnel Road (Biltmore Estate), NC
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Reviews (1,418)
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All reviewstunnel roadwaffle housecookieswafflesroom was cleanindoor poolbiltmore estatebiscuits and gravywould definitely stay here againexercise roomhot tubhot breakfastfree breakfastfront desk staffgreat place to stayking suitenice breakfast
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910 - 915 of 1,418 reviews
Reviewed 9 April 2014

We stayed at this beautiful hotel for 4 nights while visiting the city of Asheville. Hotel is within minutes from the downtown and the Biltmore Estates. Staff was friendly and attentive, with great customer service. We enjoyed our stay and will definitely be back as the Hotel rooms were very spacious and spotless (very clean). This is not your typical room that you can barely move around in, these rooms are more of a suite. We enjoyed the pool area and the complimentary breakfast. We enjoyed the high quality breakfast every morning which included cereal, cookies, sausage, eggs, and list went on. We plan to be back soon at this immaculate hotel during the fall to experience the city of Asheville.

  • Stayed: March 2014, travelled as a couple
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Thank MarkHoughs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites by Radisson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this reviewResponded 9 April 2014

Hello future returning guest! I say this in response to your statement that you will "definitely" be returning. You said so many wonderful things about our property, we appreciate it so much! Our housekeepers are top notch and when people use words like "spotless" and "immaculate" when speaking of our rooms it brings them alot of pride.All of our staff sincerely enjoys assisting guests, so thank you as well on the compliment of "great customer service". We put alot of money and work into providing the"high quality" breakfast you spoke of, and it is one more reason people keep coming back! See you soon!

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Reviewed 7 April 2014

We stayed at this hotel for three nights while visiting Asheville,N.C. It is well situated off the 240 on Tunnel Road and very close to downtown and the Biltmore Estate.

The room was very spacious, nice decor, comfortable and free wi-Fi. The
complimentary breakfast offered a nice variety of cereals,yogurt, coffee,fruit, an egg dish and either bacon or sausage.

While we didn't use the pool or fitness center, it would be something I might use if I returned.
The area around the hotel has a good choice of restaurants and gas stations.

Stayed: April 2014, travelled as a couple
Thank Lorne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites by Radisson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this reviewResponded 9 April 2014

Hi there! Thank you for the nice review about your recent stay. I am glad you found the rooms to be spacious and comfy, and enjoyed the decor. We are currently improving the lobby areas with a fresh new look as well! We love being able to offer such a large free breakfast. Fortunately our internet works very well, and no password required! You also noticed our good location to nearby shops and restaurants. Thank you for staying with us, come back soon!!

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Reviewed 7 April 2014

First entering my room.....it was quite warm so I went to turn the AC higher but it was already on high. I then turned the TV on and it would not come on. I called the desk to let them know. An employee, Roman, came up very quickly. We had fun with him kidding around. He couldn't get the TV on either so he went to see if there was another room available, which there was so I moved rooms. The TV was fine but that room was very warm also. He said he thought the room would cool off soon, NOT. I woke up several times during the night really hot so I finally got up and figured out the problem.......The cool air was blowing the sheer curtain out and the air was going up instead of out so I rested some things against the curtains so they wouldn't blow out and THEN the room started to cool off, finally. It would be nice if the vents could be moved to blow out but anyway it was solved about half way through the night. Also, if you want firm pillows bring your own, theirs were so soft my head just sunk down in them. There are no microwaves in the rooms, mine didn't have one. The breakfast was good but there was a big crowd so we had to wait for several items to be replenished like COFFEE, sausage, yogurt, etc. The staff was nice and helpful. If you're staying here to go to the Biltmore, it's pretty close about 3 miles. The desk staff will give you papers with directions to and from. It's a pretty busy area so be careful especially leaving the motel.

Room Tip: If you visit here during warm/hot weather and love a cool room rest something against the sheer curtains so they won't block the cool air from blowing out. If you like firm pillows bring your own. When you exit the motel parking lot it might be to your advantage to leave through the Waffle House parking lot next door, I found it safer that way.
  • Stayed: March 2014, travelled with family
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Thank CHold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites by Radisson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this reviewResponded 9 April 2014

Hello! Thank you for sharing your thoughts about your recent stay. We appreciate the feedback so we can improve on things. First, the positives you spoke of were helpful staff and good breakfast.The breakfast staff works very hard in the mornings to keep up with demand. Now, as to the issue with your room being too warm until the discovery of the drapes blocking the airflow. Your discovery helps us for future guests. Moving the curtain off the vent is a simple solution to a vexing problem! Thank you!You did point on that there was no microwave in the room. Only our suites have microwaves at this time, but we will be adding them to all rooms in the next year. Also there is a microwave in our breakfast area that is available 24hours to guests. Please note that as in most hotels, we do have alternative pillow choices if you are not happy with the feather ones. Once again, thanks so much for the feedback. We hope you will visit us again soon!

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Reviewed 6 April 2014

Stayed in Asheville one night while doing some hiking.Place is super clean. Staff was helpful and breakfast was great. Not far from downtown so when you finish your daytime mountain fun, go downtown for some fun.

  • Stayed: April 2014, travelled as a couple
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Thank Hal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites by Radisson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this reviewResponded 9 April 2014

Hi! Thank you for giving us such a kind review . We have some super housekeepers to keep our rooms "super" clean. Our staff truly enjoys helping the guests. We are only a 3 minute drive to downtown, and a 1 min drive to the mall, so that is very convenient for most folks. Glad you thought our free breakfast was great. We put a lot of effort into making sure it is so.Take care and come back soon!

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Reviewed 5 April 2014

We were lucky to get in here after staying at the nearby Courtyard, where there is no free breakfast, you can BUY a coffee in the lobby, if you like, and pay more per night too. The hotel is right in town, but only a few minutes to the area's main attraction, the 250 room Biltmore House. There are some lousy free breakfasts, some ho hum ones and then there's the one you get at THIS hotel. I never eat this well at home. It's excellent AND with bacon. The staff keeps everything topped up and clean. The hotel is back far enough to not hear much road noise even on the front side. There's a good indoor pool and spa. The place is clean. The staff are friendly and more than helpful, going beyond what I expected.

Room Tip: The elevator is at one end, so check how far from it your room is.
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bernie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites by Radisson, Asheville Downtown Tunnel Road (Biltmore Estate), NC, responded to this reviewResponded 9 April 2014

Thank you sir , for your wonderful review of our property! As you noted, our low rates include an "excellent" free breakfast, and hot fresh coffee in the lobby 24 hours a day.I hope you will start eating this well at home! Our location is central to most of Asheville's main attractions, yet we are tucked into a quiet spot. I am so glad you felt the staff exceeded your expectations. We do really enjoy our guests and sincerely desire to assist you. Hurry back and let us treat you like family!

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