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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
Ranked #14 of 65 Hotels in Asheville
Certificate of Excellence
GreenLeadersBronze level
Gmabrills
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“2 Nights”
Reviewed 10 July 2014

We spent 2 nights here recently while enjoying Biltmore Estates. The hotel was located very close to the Estates which made for an easy access. The staff were great even with the halls being painted at night by very quiet painters elves. It was a very quiet hotel, breakfast good..we are sorry to see that Country Inns & Suites are not using real cups, plates silver anymore..one reason we decided to use the Chain when traveling! It was a nice touch…Over all would return!

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jo-Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 11 July 2014
Hello and thank you!

We appreciate your kind words so much, and are so pleased you enjoyed your stay. We are a short drive from Biltmore.People are always surprised about how quiet our facility is, in regards to inside the room and in regards to the busy roadway in front of us. I am glad you are one of the many who found our breakfast to be enjoyable. Hope you will continue to be a patron of Countryinns wherever you travel!
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1,284 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
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English first
Louisville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014 via mobile

We booked a room here based on all of the good reviews. It was not what we expected and at best an average hotel. Maybe based on the area it's a quality hotel but not comparative to others. The beds were visually lumpy ether entering the room, toilet was clogged upon arrival, carpet needs replacement because it was damp and dirty. Bathroom door was difficult to close and tub was physically separating. There were many defects to this hotel and we would look for others in the area next time.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashleyberno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 8 July 2014
Hello valued guest!

Thank you for the feedback and concerns about our property. I am sorry we did not meet your expectations. I did want to point out that the visually "lumpy" bed is simply due to the very thick feather comforter under the duvet. I have addressed your other issues with our staff so we can continue improving in all areas. Thanks again for giving us a try !
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Baltimore, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2014

We enjoyed our time here and visiting Asheville, the beds were comfortable, the people were friendly, and we felt like it was a secure property. Wish the towels were a little more comfortable, but that's just a little thing. The breakfast also was not bad for free.

Stayed May 2014, travelled as a couple
Helpful?
Thank DEJ777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 8 July 2014
Hello and thanks!

I am glad you found out what a good deal we are! Our beds are some of the best according to hundreds of reviews like yours. We definitely want folks to feel welcomed and safe at our location, I am glad you were not the exception. Sorry that the towels are a little on the scratchy side. We do have plans to buy all new linens in the upcoming year! I agree that we offer a decent breakfast for free! Please stay with us again when in Asheville!
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Tallahassee, Florida, United States
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 July 2014

The Country Inn and Suites on Tunnel Road is very convenient to both downtown and to the Blue Ridge Parkway. It has been renovated recently, has a good breakfast, free parking and free wi-fi. It is overall a good value for the rate charged.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 3 July 2014
Thank you so much!

Your simple and concise review was perfect! We are definitely centrally located, and completely renovated. Our free, large, hot breakfast surprises most folks. Overall great amenities for the price is what Country Inns and Suites is all about.

Hurry back!
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Curacao
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 30 June 2014

This hotel is not luxury. But it is clean, centrally located on Tunnel Road and the service is great.

Chocolate chip cookies at the front desk, free breakfast with a variety of items and the rooms are clean.
We had a 1 bedroom suite, which was large enough for our family.

The sofa bed in the living room was HARD and we ended up not using it.

If you're looking for a good value hotel for your road trip, this is a great deal.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Myrouck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 3 July 2014
Hello and thank you!

I am glad we were mostly positives for you and your family. We are centrally located to all of Asheville's "must see's". We do want to provide great , genuine service. Our housekeepers do an outstanding job every day and I am glad it is noticed! I am happy to hear that our suite was spacious enough for your family to be comfortable, even if the sofabed did not work out for you. Thank you for the input regarding the sofabeds' comfort. I will make the gm aware of this. Please return when you are in the area again!
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Columbus, Ohio
1 review
Reviewed 30 June 2014

We spent 4 nights here. Good friendly service, large rooms with large updated RR. Very comfortable Queen sized beds with good pillows. Large free breakfasts. Hotel set back from main road - less road noise. Close to downtown Asheville and Biltmore. The only negatives were the towels, very thin, more like you would see in a lower quality hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 3 July 2014
Hello valued guest!

Thank you for your the great review of our property. I am happy you put "friendly service" at the top of your list of good things here at Country Inn and Suites, Asheville Downtown. We do hear from most folks that the beds and pillows are comfy. We are indeed a quiet location even though we are on a very busy roadway. I am glad you enjoyed our large free breakfast, as well. I have addressed your concerns about the quality of our towels with our gm. As it turns out, we will be ordering a lot of new linens and such in the next year to complete our renovation process.

Thanks again for your kind words, please return soon!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

This was a great place to stay for a night & get some rest & especially before driving through the mountains the next day! Very clean & secure. Rooms very nice & roomy. Breakfast was great & staff was very helpful. Fresh chocolate chip cookies at front desk were super yummy! Pool was great for the kids & hot tub with jets was very relaxing after many hours driving! Good place to stay

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nurse1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 26 June 2014
Hello weary travelers!

We are so glad you found us to be a safe, clean and friendly refuge from your travels! I am glad the hottub could soothe you after checking in. I am glad you enjoyed our cookies and breakfast. We hope you will become a loyal fan of CountryInns and Suites!
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Additional Information about Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)

Property: Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805-1844
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Asheville
#8 Business Hotel in Asheville
#14 Family Hotel in Asheville
#18 Romantic Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate) 3*
Number of rooms: 74
Reservation Options:
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Also Known As:
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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