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Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
Ranked #15 of 63 Hotels in Asheville
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good value”
Reviewed 27 July 2014

This was a convenient location to Biltmore (3mi) and to downtown. It was clean and quiet with comfortable beds. great indoor pool and hot tub. We had a king studio that was quite spacious. My only concern was that guests smoked right at the front entrance so we had to enter thru the smoke.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarylandSharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 31 July 2014
Hello and thank you for the feedback !

We do appreciate you taking time to give us your thoughts about your recent stay with us here at Country Inn and Suites Downtown Asheville. I am so pleased you enjoyed the convenient, quiet and clean aspects of our property. I am also pleased you found the room to be spacious and the pool enjoyable. I am sorry that you had to walk thru a cloud of smoke to access the lobby. North Carolina law specifies smokers must be 10-15 feet from the building. I am not sure we can go much further with prohibiting that activity. We will try to continue to encourage folks to use our smokers patio on the side of the building.

Thanks again, and please return!
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1,266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Sydney, New South Wales, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 July 2014

You could easily drive past this hotel and that would be a mistake. Situated well back from Tunnel Road (so there is zero traffic noise) the property offers extremely comfortable suites, great facilities, friendly staff and is well situated close to the downtown area by a short drive. It's the ideal place to base yourself for all the surrounding Asheville and mountain attractions.

I came for one night and stayed for four. I think that says it all.

Room Tip: As far as I can tell there are no bad rooms.
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  • Stayed July 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
1 Thank NeilHume
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 27 July 2014
Hello valued guest!

Thanks for your wonderful review of our hotel. Thank you for pointing out how quiet our location is .We are so glad you enjoyed your stay with us.Please stay in Country Inns wherever your travels take you!
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Charlotte, NC
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 July 2014

If you're looking for a great hotel, very clean, quiet, and comfortable, and do not want to get ripped off by the "better location" hotels in town, then this is the place to stay.
Very reasonable price, 5-10 min ride to town ($8 cab ride), and nice staff.
Just doesn't make sense to us to pay an add'l $400 for 2 nights in similar hotel right in downtown Asheville.

Room Tip: higher room away from elevator
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TWCCharlotte_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 27 July 2014
Hello and many thanks!

We appreciate your nice comments about our property. We are so glad you found out that you can get a clean,quiet comfy room, covenient to everything for a great price! Please stay with us again!
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Raleigh, NC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2014

My husband and I ended up staying at the Country Inn and Suites in Asheville on Tunnel Road through Priceline. While it's not in the middle of downtown, it is very convenient to everything that downtown Asheville has to offer. The true surprise was how nice the hotel was. It was very clean, the rooms were spacious and the staff was friendly and helpful. I had to do a few business meetings before I left and used the convenient "community room" with free wireless access. The free breakfast was delicious with healthy options such as oatmeal and fruit.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank eysavage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 24 July 2014
Hello valued guest!

We appreciate your kind words about our property and staff! I am so glad we met your needs and exceeded your expectations! We do hope you will stay with Country Inns wherever your travels take you! Take care!
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Rochester, New York
Level Contributor
176 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 17 July 2014

We stayed for two nights at this hotel. It was a five minute drive to downtown Asheville, which was a great place to stroll. We had a suite with a king bed in one room, which also had a TV, dresser and two nightstands. The decor was unremarkable. The bed was comfortable. The room was on the first floor and eye level with the parking lot, but still pretty quiet. The living room had a foldout couch and TV too. I debated between an excellent and a very good because both rooms were a bit small, and since the living room had no windows it was a bit dark, but there was plenty of space for the two of us, breakfast was included, it was clean and reasonably priced, and in a very convenient location. The pool and hot tub area was also a plus, and the staff was very helpful. We enjoyed our stay.

Room Tip: Pick a room above the first floor.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank jillles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 21 July 2014
Hello valued guest!

We appreciate your feedback of our property. We are so glad you found the room comfortable, clean and quiet. I am pleased that you enjoyed the complimentary full breakfast and that our staff served you well. We are only 3 minutes from downtown, so indeed it is a convenient spot! Please stay with us again when you return to beautiful Asheville, NC!
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Chattanooga
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 July 2014

My wife and I sayed there the weekend of the July 4th.It was a great trip.the room was clean.Bed comfortable.Got first floor as requested. Parking at hotel was good.A1/2 miles walk to Mall.The staff was super..They were having 4th celebration downtown but ELISIA(front desk) told us the crowd would be bad so she went out of her way to arrange transportation to and back from town..Enjjoyed the stay and fireworks.Great breakfast with bacon.My favorite and lots of it..Thanks Elisia and Country Inn and Suites for a relaxing trip..God Bless..

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank redhounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 17 July 2014
Hello my friends from Chattanooga!

I truly enjoyed meeting you folks and helping you with your activities. I am so glad you enjoyed your stay, and that we were serving plenty of bacon at breakfast ! You folks are the reason I personally am in the hospitality business. It was a privilege and honor meeting you both, and of course, I thank you for your military service! Please return soon to share more interesting stories with us!
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USA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

We stayed at this hotel in July, 2014. First, let me say it was very clean and the front desk personnel were excellent - friendly and helpful. I see that some people reported uncomfortable beds and smelly carpets but perhaps these were replaced and updated before our visit.

However, we had a big problem when our toilet became stuffed. We called the front desk and were told that there were no maintenance staff on duty after 3 pm. The young woman working the front desk offered to bring up a plunger. My sister went downstairs to get it only to find it was the accordian-style type and it was cracked. It was the only plunger in this large facility. We went out after dinner to purchase one.

We were still unable to clear the toilet even with the new plunger. Our front desk person offered to try herself, but called the maintenance guy who, we were told, went to church each night until 9. That is great, but by the time he arrived and cleared our clog it was after 10:30. Again, he was wonderful and had it taken care of in a jiffy and cleaned up the bathroom. However, we were tired after a very long day and had hoped to settle in for the night long before he arrived.

The next morning, on check out, we explained the situation to the front desk person on duty and she called the owner. He was only willing to take $20 off our bill. This included the cost of the $7 plunger we had to purchase after driving around to find a store in which to purchase it.

It is unreasonable to have a lack of maintenance personnel after 3 pm in a large hotel. That, as well as the unwillingness of management to make it up to us with more than a $13 credit smacks of stinginess and a lack of concern for the customer.

It is unlikely that we would stay at this hotel again.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Kathleen_NewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_aatr, Front Office Manager at Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate), responded to this review, 17 July 2014
Dear guests,

I am deeply sorry that we let you folks down during your visit. We are addressing the issue of a night maintenance staff to help improve our service. It seems that we had a series of errors when trying to deal with your problem. First, we did in fact have other plungers , so your purchase of one was not necessary. Second, I feel the front desk should have reached out to management or the day maintenance staff earlier in the evening to try to quickly resolve the problem. As for your small refund at check out, I am sorry that the manager did not realize the extent of your inconvenience and adjust the bill accordingly. We are currently reviewing all our procedures in regards to this incident to assure it is not repeated in the future. We do hope you will continue to stay with Country Inns wherever your travels take you.
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Additional Information about Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)

Property: Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
Address: 199 Tunnel Road, Biltmore Estate, Asheville, NC 28805-1844
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Asheville
#8 Business Hotel in Asheville
#14 Family Hotel in Asheville
#18 Romantic Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate) 3*
Number of rooms: 74
Reservation Options:
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Also Known As:
Country Inn & Suites Asheville i-240-Tunnel Rd Hotel Asheville
Country Inn And Suites Asheville i-240-Tunnel Rd
Country Inn Asheville
Asheville Country Inn

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