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“Noisy heating and air conditioning.” 2 of 5 bubbles
Review of Quality Inn & Suites Biltmore East

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Quality Inn & Suites Biltmore East
Ranked #36 of 63 Hotels in Asheville
Fairfax, Virginia
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Noisy heating and air conditioning.”
2 of 5 bubbles Reviewed 16 April 2014 via mobile

This is your typical 1960s motel with small rooms opening on to parking. Our room was clean and secluded in the back of the motel. It was hard sleeping through the night because the air conditioner would loudly cycle on and off through out the night. It was very difficult to sleep. You would get hot and throw off the covers and then the blower would kick in and you would be awake and freezing. Standard breakfast (bread, cereal, yogurt, juice and coffee) was included. Asheville taxes rooms at a high rate so beware when planning.

Stayed April 2014
Helpful?
1 Thank GypsySonnetGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 24 April 2014
We are so sorry that the A/C unit was noisy and caused a lack of sleep for you. We will have our maintenance staff take a look at this. Thank you for letting us know. Please visit us again!
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509 reviews from our community

Traveller rating
    135
    191
    108
    45
    30
See reviews for
128
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41
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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  • English first
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English first
Southport, North Carolina
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 April 2014

I was in town for a car show and stayed two nights (Friday and Saturday) and was very pleased. I reserved a king suite and was given one of the "Blue Ridge Suites" at the end of the building next to the office. The view was nice, the room was clean, and the property was overall quiet. I didn't see any sketchy characters hanging around like some of the other hotels in the area, and the location was a very reasonable driving distance to everything. There seems to be plenty of parking, and I was able to park my car in a spot where I could see it from my room (a HUGE plus). The breakfast was nothing to write home about, typical hotel breakfast, but it'll keep you from starving. If that's not your thing, there's plenty of places to eat within a few miles. Overall very happy with my stay, and will be staying here next year.

Room Tip: If booking a suite, try getting one on the road end of building two. Nice views!
See more room tips
  • Stayed November 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank fireandice9008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 7 April 2014
We are glad that you enjoyed your stay with us! Thank you for taking the time to review the Quality Inn & Suites Biltmore on Trip Advisor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oak Ridge, Tennessee
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 29 March 2014 via mobile

In Asheville with friends and family for fun, concerts & college visits - but we picked the wrong hotel. First, we couldn't get rooms near each other, but didn't know this when we booked. Second, we barely found parking & if you can't do stairs - don't book here unless they have a first floor room - no elevators for the building we were in. Third, the small bugs in bathroom were an unpleasant surprise, but since there were only two or three & they didn't look like roaches, we flushed them & moved on. The toenail in the carpet by the bed, however, was just gross. The final straw, however, was no hot water in the shower - & we are still waiting on maintenance as I type this review.

The staff apologized, says they are doing the best they can. The only positive I can think of is the beds are comfortable.

Stayed March 2014
Helpful?
3 Thank crazybusymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 1 April 2014
We are so sorry to hear that you did not enjoy your stay with us. We will address all of the issues that you mentioned with our staff. We really appreciate you bringing it to our attention. Our goal is to provide clean and comfortable rooms at a great value. We are sorry that we failed to meet this goal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 27 March 2014 via mobile

I travel for a living, and whenever I'm even close to here, I stay here. It's minutes from downtown, and very quiet here, with beautiful mountain views. Most small places have maybe 1 maintenance worker. This place has several and they are always working in this place. It's well kept up. They have great beds, solid water pressure and 42" LED TVs in all the rooms. The owner is willing to spend some money to keep the place up and it's shows. Prices here vary, depending on the day and season, but off season mid week was $70 with AAA. Well worth it. I've stayed here many times, including on vacation as well as business, and I will stay here again.

Stayed March 2014, travelled on business
Helpful?
Thank Mustangjay68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 1 April 2014
Thank you for providing us with your feedback. We are so happy to hear that you enjoyed your stay with us and that you continue to stay with us. We will see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 25 March 2014 via mobile

Long story short..... My mom left her phone in the room while we went to the local home and garden show. When we got back it was gone. If you stay here take your valuables with you because they are safer in your vehicle than behind locked doors at this hotel.

Stayed March 2014, travelled with family
Helpful?
2 Thank Dena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 27 March 2014
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that your mother's cell phone was not recovered. We have never had any trouble in the past with any items left in the rooms by guests. We will continue to try to locate the phone and again we are very sorry this happened.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 March 2014

This is a great hotel, very clean and well maintained. Complimentary breakfast is great too. We love staying here every time we go to Asheville. Hotel is close to the interstate, just a few miles from Downtown and Biltmore estate. The staff is great too.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AnshkS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 21 March 2014
Thank you for taking the time to review us on Trip Advisor. We are glad to hear that you enjoyed your stay with us and that you found our location to be convenient and our staff to be friendly. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 10 March 2014 via mobile

My wife and I stayed here 2 nights as we attended the SoCon basketball tournament. It was a short drive to downtown and the drive was well worth the price difference from downtown hotels.

The room was clean and the hotel was pretty quiet even though it was almost full. The complimentary breakfast was nice there was plenty.

We definitely felt like we got a great deal for our money.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank jpbritta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 12 March 2014
We are happy to hear that you enjoyed your stay with us during SoCon. Please visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Biltmore East

Property: Quality Inn & Suites Biltmore East
Address: 1430 Tunnel Rd, Asheville, NC 28805-2802
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Asheville
#21 Business Hotel in Asheville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Biltmore East 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Quality Inn & Suites Biltmore East Hotel Asheville
Quality Inn And Suites Biltmore East
Quality Inn Biltmore East
Quality Inn Asheville
Asheville Quality Inn

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