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“Good Stay for a Family of Four”

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Quality Inn & Suites Biltmore East
Ranked #36 of 63 Hotels in Asheville
Green Cove Springs, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Stay for a Family of Four”
4 of 5 bubbles Reviewed 28 June 2014

This is not a fancy hotel, but it is clean and meets the basic needs. Front desk staff is not overly friendly, but gets the job done. The room is clean, however, needs some updating. Breakfast was pleasant and consisted of many options including some healthier options (fruit and yogurt). Parking is on a hill and can be a challenge when loading your luggage. Overall, I would recommend this facility for anyone looking for cost-effective lodging near downtown Asheville.

Room Tip: Choose a room downstairs because bringing luggage to room can be a challenge. There is no elevator...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 792marcies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 7 July 2014
We are very happy that you found our hotel to be clean. Thank you for your patience with the parking. We understand it can be a challenge at times. We hope that you will stay with us again.
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513 reviews from our community

Traveller rating
    137
    193
    108
    45
    30
See reviews for
131
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41
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Charleston, South Carolina
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 28 June 2014 via mobile

First problem free internet doesn't reach to your room. Office staff appeared surprised and said had I booked through them instead of Expedia they would have given me a 10% discount for my first day. Wow $12 off a 4 nite stay since I couldn't use their internet. I heard another guest leave early for an unidentified issue. Then our last day we came back to find our room cleaned but the door not closed all the way. Anyone could have gotten in. No one was around and no one ever stopped back to lock up. Room was clean but worn. Breakfast was ok but not really a hot breakfast as advertised. There are too many other hotels around to use this one.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank vacationlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 30 June 2014
We are very sorry to hear that the internet would not work in your room. It is true that since you booked through a third party we are not able to offer you a discount. We would have been happy to reduce 10% off per night for your inconvenience. We are sorry to hear that you did not enjoy our breakfast. We will address the issue of your door not being locked with our Housekeeping staff. We apologize for that. We regret that you will not return so that we could have another opportunity to better serve you.
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Travellers are raving about these Asheville hotels

Waynesboro, Tennessee
Level Contributor
130 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

Was driving the Blue Ridge Parkway and stayed at the Quailty Inn for one night. Very clean room. It looks like the hotel was remodeled in the near past. New parking lot and parking spaces strips. But not enough parking spaces for all the guests.... There were cars parking in the Drive ways and in no parking zones. Hotel was packed full. Friendly staff.... Excellent breakfast and great staff keeping everything stocked.
If you wish to stay here, get here early and don't move your car cause if you leave, you may not get a parking spot when you return.

Room Tip: Get room as far from street as possible.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank swn g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 30 June 2014
Thank you for taking the time to share your experience with us. We are happy to hear that you found our hotel to be clean and our staff to be friendly. Please stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesboro, Kentucky
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

I stayed here on June 16, 2014, the service was great, room was clean, breakfast was the best I have ever had at a hotel. Tim the front desk clerk was helpful in recommending a great place for sushi. The only complaint I had was how cold the pool was
Other than that our stay was wonderful.

Room Tip: Stay in the back building and you can't here the train that runs across the street.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MiMi1015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 30 June 2014
We are so happy that you enjoyed your stay with us! Thank you for reviewing us on Trip Advisor. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
134 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

My partner and myself stayed at this hotel for two nights in May.
Front desk staff were very good indeed both knowledgeable and helpful.
Room was clean spacious and well equipped.
Breakfast was good.
Only down side is that there is no lift..

Room Tip: if you have trouble with stairs ask for a ground floor room.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 27 June 2014
We are happy to hear that you enjoyed your stay with us! Thank you for writing this review of Quality Inn & Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andrews, SC
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

The breakfast is great they even had the round flat pork sausage. There is plenty to eat but a big hotel and a lot of people during breakfast. The rooms were nice and clean. The pillows was a little strange kind of short but you had two. The parking is plentiful but a little tight. Great access to the interstate. There are several restaurants near and down on Tunnel Road. They do have a pool but did not get time to visit. Blue Ridge Parkway exit is near and Folk Art Center.

Room Tip: If you have a special pillow take it. The ones in the room are okay.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrystalAndrews_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 23 June 2014
We are happy to hear that you enjoyed your stay with us! Thank you for sharing your experience with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Florida
Level Contributor
100 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 20 June 2014

This Quality Inn is a convenient location, and rooms are affordable and well-maintained, but dealing with staff can be ... difficult. Front desk rarely answers the phone; if you leave a message, no one calls you back. Which I find bizarre because ... I am looking to spend money staying at this place, right?

One of the staff that I encountered on a trip to the lobby was surly and uncommunicative -- almost to the point of being downright scary!

But once you manage to book a room, and survive your dealings with whomever "greets" you upon arrival, you'll be well satisfied with your room. Note to women traveling alone: be advised that this Quality Inn has exterior corridors. If you feel unsafe in such a situation, look elsewhere. The area seems perfectly safe, but there are other options close by which offer interior corridors, so be advised.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RoadVet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review, 23 June 2014
Thank you for sharing your experience with us. We are very sorry to hear that the front desk staff did not answer your call or return your call after you left a message. We will address this with them as well as the manner in which you were "welcomed" to the hotel. It is our goal to provide friendly customer service to all of our guests and we regret we failed during your stay with us. We are happy that you liked your room and we hope that you will stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Biltmore East

Property: Quality Inn & Suites Biltmore East
Address: 1430 Tunnel Rd, Asheville, NC 28805-2802
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Asheville
#21 Business Hotel in Asheville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Biltmore East 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Quality Inn & Suites Biltmore East Hotel Asheville
Quality Inn And Suites Biltmore East
Quality Inn Biltmore East
Quality Inn Asheville
Asheville Quality Inn

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