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Quality Inn & Suites Biltmore East
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Reviews (573)
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All reviewswafflesroom was cleanthe blue ridge parkwaybilly grahamlarge flat screen tvwaffle houseoutdoor pooltunnel roadhot breakfastfridge and microwavefree breakfastwould stay here againthe breakfast areacoffee makerstayed one nightking suiteconvenient location
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303 - 308 of 573 reviews
Reviewed 4 August 2014

They advertised a free hot breakfast. The breakfast room was quite cramped and crowded. The 1st day the ham was so salty it wasn't edible and they had small scrambled egg frisbee disks. No maid service the first day. The 2nd day they had sausage and biscuits with gravy that was better. Had maid service because we called the front desk. On August 1 the pool temp was about 70 degrees, so it wasn't warm enough to swim. The bed and shower were comfortable. The wifi was weak and slow. There is a Motel 6 across the street for $49 to $59, I would stay there instead.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank superbowlerlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this reviewResponded 5 August 2014

We are very sorry to hear that our hotel was not a good value to you. It is our goal to provide clean, comfortable accommodations at a great value and we regret that we failed to meet that goal. We understand that our breakfast room can be crowded when the hotel is full and we appreciate your patience. We will check with Housekeeping to see why you did not receive service during your stay. Thank you for letting us know about the pool temperature. We will check that as well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

I stayed at the Quality Inn & Suites on a recent motorcycle excursion heading East. The hotel is within less than a minute of the Highway, and only a mile off the Blue Ridge Parkway. It is located outside the downtown portion of Asheville, so keep this in mind if your looking for places to eat right next door.

Staff was extremely friendly, and provided great advice on where to catch a bite to eat at a local establishment.

Hotel has been recently remodeled, and the appearance of the rooms were good. Upon opening the door, the A/c was not on, and the room was very stale. It smelled like someone with bad hygiene was still living in the room. Once I got the air moving, and left the door open for a bit, it seemed to dissipate a little.

Plenty of towels, pillows, and amenities with slick marketing brochures littered the room. Large screen TV, etc.

Parking was a challenge. I like to have my motorcycle within site of my room, and I had to wait for others to leave to ensure I could secure a spot.

My A/C stopped working during the night, and the fan option did not bring in any outside air (it was colder outside than in my room). At 3AM, I opened the door for 20 minutes and was able to cool it off enough for the night.

Breakfast was basic, everything pre made and microwaved. Coffee was decent, and you can't mess up waffle batter. The selection of cereals was geared towards older individuals, I mean those that are looking to stay healthy except for fruit loops.

I was not overly impressed with my stay and when checking out I didn't give a resounding review to the person checking me out. They said they would check on the A/C, but didn't offer more than a sorry.

I think this hotel is overpriced for the offering, and should step it up if they want to charge what they do.

Room Tip: Get down stairs since there are no elevators. Book away from the road also.
  • Stayed: July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank DeepBlueDives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this reviewResponded 4 August 2014

We are very sorry to hear that you had issues during your stay with us. We will address this with our staff. Please contact our Manager, Luis Camacho @ 828-298-5519 to speak with him further about this issue. Thank you!

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Reviewed 1 August 2014

Non-smoking families looking for non-smoking facilities ABSOLUTELY despise checking into hotel rooms that smell like old tobacco. We tried 2 different rooms and the second one was worse than the first. This is an old motel that feels like an old motel. Front desk is accommodating but cannot change the fact that rooms are not up to par. We paid $144 (taxes included) for a $69 stinking motel room.

Stayed: August 2014, travelled with family
3  Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this reviewResponded 4 August 2014

We are very sorry to hear that the rooms you were assigned to smelled of smoke. We will address that with our housekeeping staff. Guests tend to smoke right outside of their rooms with the doors open instead of the designated smoking areas. We will look at ways to address this problem. We do apologize and appreciate your understanding.

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Reviewed 31 July 2014

We found our room to be clean and comfortable, very functional. Would have been nice if the refrigerator had a freezer section for the ice packs we use in our cooler when traveling. We had a room on the second floor, there was no elevator. Parking was really a challenge there that night, especially because there was a truck hauling granite slabs and a large moving truck in the parking area that took up a lot of space. Breakfast was average, what you'd expect for a free breakfast at a Quality Inn. Name is misleading, not really close to the Biltmore, and not a lot of restaurants in the area.

Room Tip: I would expect top floor rooms to be quieter.
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank robin02907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this reviewResponded 4 August 2014

We appreciate your review. We thank you for your time and business. We understand that parking can be a challenge and appreciate your patience. Have a wonderful day!

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Reviewed 22 July 2014 via mobile

Nice room for most part but dead cockroaches in the room. No maid service by 6:30pm, when called, we were brought damp towels. More dead cockroaches on the second day. Next time I'll check out the Days Inn across the street.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank F M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this reviewResponded 4 August 2014

We are sorry to hear that you did not receive housekeeping service and that you were brought damp towels. We will address this with the Housekeeping Supervisor. Please accept our apologies.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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