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“Comfortable and pet friendly, win win!” 5 of 5 bubbles
Review of Holiday Inn Asheville - Biltmore East

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Holiday Inn Asheville - Biltmore East
Ranked #20 of 63 Hotels in Asheville
Certificate of Excellence
Sarasota, Florida
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Comfortable and pet friendly, win win!”
5 of 5 bubbles Reviewed 6 January 2014

We had a lovely stay at this hotel mostly due to the staff. Bryan was very helpful during the reservation process in trying to help me get the best rate and when we checked in he helped us with options for dinner since it was on the late side. The gal at the desk the next morning was very helpful also. She was able to get us a late check out since we were visiting the Biltmore estate the morning.
As far as the room goes it was clean and fresh smelling , the bed was comfortable too. We really appreciated the frig and microwave in the room. The breakfast was one of the nicest we have encountered for continental . Plus there was a dog area behind the hotel for your four legged friends plus clean up bags. Lovely stay all around.

Room Tip: If you have a pet the first floor has great access to dog area
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank casciocrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyRice, p at Holiday Inn Asheville - Biltmore East, responded to this review, 3 February 2014
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of guests and our four legged guests. We look for ways to exceed their expectations and provide legendary service. We appreciate your comments and will share them with our wonderful team. We look forward to your return stay. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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703 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
NC
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

We stayed one night for a quick trip to the Biltmore Estate (hotel is about a 10 minute drive to the estate). The property is very warm and inviting and was beautifully decorated for Christmas. We had a room on the 4th floor and it was a very nice size (King with sofa bed) and very quiet and had a clean bathroom and comfortable bed.

Some additional notes for people who care about these things:
1. The workout room has 1 treadmill, 1 elliptical and 1 stationary bicycle in a pretty tight space but since I was the only one in there, it was not a problem for me.
2. The restaurant on-site was delicious and some entrees were a little pricey but nothing more than any typical American restaurant chain. My husband loved the Angus burger! Breakfast is held here in the morning and it is better than most complimentary breakfasts at other hotel chains.
3. The staff were very hospitable and check-in/check-out was quick and easy.
4. The elevator was a little slow at times.
5. Easy to find location, conveniently located off of I-40

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LovetheBeach98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyRice, p at Holiday Inn Asheville - Biltmore East, responded to this review, 3 February 2014
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of guests and look for ways to exceed their expectations and provide legendary service. We look forward to your return stay. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, North Carolina, United States
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

This was one of the hotels that has a vacation package with Biltmore Estate. After checking all the reviews we chose this and we were not disappointed. Very clean, very friendly, the food was good and very short driving distance to everything. The location is easy to miss if because it sits back off the road and a number of other hotels in the area didn't help. Quick access to the interstate. We would definitely stay here again.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank James Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyRice, President at Holiday Inn Asheville - Biltmore East, responded to this review, 3 February 2014
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of guests and look for ways to exceed their expectations and provide legendary service. We appreciate your comments and will share them with our wonderful team. We look forward to your return stay. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Point, Georgia
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 1 January 2014

We stayed here on a package deal for Christmas at the Biltmore. When we checked in, the lady gave us information about getting to the Biltmore from the hotel, our package with tickets, and explained everything we needed to know. She was fantastic. All the staff we encountered were friendly, and very helpful. The room was nice, and we had a good view from our room.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carol J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyRice, President at Holiday Inn Asheville - Biltmore East, responded to this review, 3 February 2014
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of guests and look for ways to exceed their expectations and provide legendary service. We appreciate your comments and will share them with our wonderful team. We look forward to your return stay. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 December 2013

Creative lodge-like decor, very comfortable, excellent restaurant & bar, wonderful people!! Super friendly & helpful staff; beautiful warm fireplace & comfy chairs, Just what we needed to help us enjoy our trip to Asheville!

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyRice, President at Holiday Inn Asheville - Biltmore East, responded to this review, 3 February 2014
Thank you for staying at the award winning Holiday Inn Biltmore East, Asheville, NC. We love taking care of guests and look for ways to exceed their expectations and provide legendary service. We appreciate your comments and will share them with our wonderful team. We look forward to your return stay. Tim Rice, Mountaintop Management, LLC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loganville, Georgia
Level Contributor
287 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

My wife and I chose this hotel in Ashville due to the ratings at tripadvisor and the proximity to the Biltmore Estates. The hotel and staff exceeded our expectations. The receptionist provided advice on shopping and eating in Asheville that was spot on!

The bed was comfortable. Shower water pressure good, the TV reception in HD, and a refrigerator and microwave were in the room. The complimentary breakfast buffet was very good.

The hotel lobby is inviting. The lobby fireplace has a rocker and sofa for lounging. There is also complimentary hot cider and popcorn in the afternoon/evening.

The hotel was easy to find and get to – just off I-40. The Blue Ridge Parkway is also just a short drive away.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ed0379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naperville, IL
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 21 December 2013

I stayed here as part of the Billtmore Christmas package. at 7:30 am on an Saturday the dog in the room next door was left unattended by guests who were eating in the dining room. The dog whined and barked loudly. Needless to say, I was not happy woken up so early in the morning. Stay at a hotel with a no pet policy, and not this one. When I complained at the front desk, I was told they do have no-pet floors. Really? A little late telling me at checkout.

Room Tip: If you must stay here, be sure to ask for a no-pet floor, since apparently they don't tell you t...
See more room tips
  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Katch04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Asheville - Biltmore East, responded to this review, 5 January 2014
Dear Katch04,

Thank you for your recent stay with us and reviewing our property. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. However, it is unfortunate that we were not able to deliver on this occasion especially with the quality of service and noise challenges experienced. We appreciate your feedback and your business. We will use your comments to improve our efforts.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Asheville - Biltmore East

Property: Holiday Inn Asheville - Biltmore East
Address: 1450 Tunnel Rd, Asheville, NC 28805-2802
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Asheville
#15 Family Hotel in Asheville
#26 Business Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Asheville - Biltmore East 3*
Number of rooms: 111
Official Description (provided by the hotel):
Welcome to the Newly Renovated Holiday Inn Biltmore East hotel, Winner of the 2015 Quality Excellence award! Our hotel provides the warmth and charm of a mountain lodge with the quality and legendary service that you have come to expect from a 4 or 5 star hotel. We are conveniently located on I-40 at Exit 55, nestled in the Blue Ridge Mountains, and within minutes of the area's most popular local attractions: Biltmore Estate, the Blue Ridge Parkway, Historic Downtown Asheville, Chimney Rock Park, Antique Malls, Black Mountain, Warren Wilson College, VA Hospital, and across the street from Billy Graham's Training Center, 'The Cove'. We also offer free, hot breakfast and free internet for all of our guests. You can enjoy our spacious mountain view rooms that overlook our scenic, seasonal heated outdoor pool and Asheville's Blue Ridge Mountains. Traveling with your pet? Just ask for one of our pet friendly guest rooms with only a $35.00+tax pet fee per night. We look forward to hosting your hotel stay! ... more   less 
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Also Known As:
Holiday Inn Asheville Biltmore East Hotel Asheville
Asheville Holiday Inn

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