This hotel ranks as one of the tops in the world for me. I visited there with my wife on my 39th wedding anniversary. I travel and stay at Hilton hotels all over the world. However, this is the first time I ever received a welcome email Two days before I arrive. Such a WOW factor. I responded and told them it was my anniversary and my first visit during the email conversation. The manager, Andrew, rolled out the red carpet and treated my wife like royalty. What a surprise! The accommodations were heavenly and overall services created an atmosphere of sheer elegance. I found everything from the reservation through our departure done with a compassion for service excellence and an intensity for customer satisfaction. While Andrew certainly exceeded all expectations, I was extremely impressed with each person on the staff. They did not know me. But from the front doorman, to the room service lady, to the wonderful two ladies in the breakfast areas, even the housekeeping lady on the elevator, everyone one greeted me and others with such genuine enthusiasm. I felt that everyone I encountered or observed was delighted to shower the customers with smiles, warm, and sincere blessings. Even two employees on a break outside took the time to express sincere greetings and thanked me for visiting their home. It is a pleasure to visit a hotel where everyone treats customers like family. It is a pleasure to stay at a Hilton where the room is so comfortable and pleasant.
This Hilton Doubletree of Asheville have set the standard for excellence in service, accommodations, comfort and quality.
I am excited to return to this hotel as soon as possible. I will recommend this hotel to anyone that I know is coming to the Asheville area
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Asheville-Biltmore, an Asheville-based Biltmore Farms Hotels property, is a full-service hotel located one block from The Biltmore Estate and within walking distance of the historic Biltmore Village’s quaint shopping and restaurant district. This newly renovated 197-room hotel offers guests a distinctive upscale ambience in a relaxing atmosphere, and a complimentary warm fresh-baked DoubleTree cookie upon arrival. The DoubleTree’s recently completed renovations include improvements to its Cecil Wing Guest Rooms, lobby, public and meeting space, as well as the additions of a state-of-the-art e-Lounge Business Center and Market Place. Additional amenities include an indoor pool, complimentary high speed wireless Internet, an ultra-modern fitness facility and more. Our in-house DoubleTree Catering offers a variety of culinary and event options, ranging from small corporate meetings to full-scale weddings. The DoubleTree by Hilton Asheville Biltmore is a drop-off and pick up point for the Historic Asheville Trolley Tours and is only minutes from downtown Asheville, major interstates, the Blue Ridge Parkway and Asheville airport. ... more less
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- Also Known As:
- Doubletree Hotel Biltmore Asheville
- Doubletree Asheville
- Asheville Doubletree