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“Outstanding hotel and management”

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Doubletree Hotel Biltmore / Asheville
Ranked #10 of 66 Hotels in Asheville
Certificate of Excellence
North Carolina
Level 6 Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Outstanding hotel and management”
Reviewed 9 February 2014 via mobile

This hotel ranks as one of the tops in the world for me. I visited there with my wife on my 39th wedding anniversary. I travel and stay at Hilton hotels all over the world. However, this is the first time I ever received a welcome email Two days before I arrive. Such a WOW factor. I responded and told them it was my anniversary and my first visit during the email conversation. The manager, Andrew, rolled out the red carpet and treated my wife like royalty. What a surprise! The accommodations were heavenly and overall services created an atmosphere of sheer elegance. I found everything from the reservation through our departure done with a compassion for service excellence and an intensity for customer satisfaction. While Andrew certainly exceeded all expectations, I was extremely impressed with each person on the staff. They did not know me. But from the front doorman, to the room service lady, to the wonderful two ladies in the breakfast areas, even the housekeeping lady on the elevator, everyone one greeted me and others with such genuine enthusiasm. I felt that everyone I encountered or observed was delighted to shower the customers with smiles, warm, and sincere blessings. Even two employees on a break outside took the time to express sincere greetings and thanked me for visiting their home. It is a pleasure to visit a hotel where everyone treats customers like family. It is a pleasure to stay at a Hilton where the room is so comfortable and pleasant.

This Hilton Doubletree of Asheville have set the standard for excellence in service, accommodations, comfort and quality.

I am excited to return to this hotel as soon as possible. I will recommend this hotel to anyone that I know is coming to the Asheville area

Stayed February 2014, travelled as a couple
Helpful?
Thank 65940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
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English first
Beaufort, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 February 2014

If you are concerned about privacy regarding your credit card number, do not stay here. I had to send in a credit card authorization. I called four times to speak with management about a way of getting around sending my credit card info in by fax. Management spoke to me as if I was a gnat. Had I not been giving this as a gift and under a time restraint, I would not have chosen this hotel and never will again.

  • Stayed February 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Donnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, United States
2 reviews
Reviewed 5 February 2014

You will not be disappointed in this hotel. Regular business traveler. Stayed here for recreation. It is almost walking distance to the Biltmore House and close to the Interstate to travel nearby. %-7 minutes from Downtown Asheville as well.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 5 February 2014

Had a lovely 3-day stay. Staff was friendly, helpful, and very responsive. The room was clean and quiet; free WiFi much appreciated. Reservation, check-in, and check-out efficient and uneventful. Close to boutique shopping and very good restaurants.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Terri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 January 2014

This is a great hotel in a fabulous location just blocks from Biltmore Village (great shops and dining options) and only 5 minutes from downtown fun. Super friendly front desk team and clean, comfortable accommodations.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank reniecarroll1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winston Salem
Level 1 Contributor
3 reviews
Reviewed 29 January 2014

Convenient, comfortable, and a nice place to stay while visiting the Biltmore House. Excellent beds and linens. Ask for a chocolate chip cookie at the front desk- delicious! Did not utilize the spa as we were there for one night only. Have stayed there over the years and will go back when visiting Asheville in the future.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level 6 Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 29 January 2014

MLK weekend was very busy in Asheville. All downtown and premier lodging was booked. Doubletree seemed to be a good choice and turned out it was. Hotel has been recently updated with all new mattresses and etc, per hotel staff. Knew we could count on Hilton consistency. Room clean and well maintained, mattresses were comfy. Near downtown and art district. Staff went out of their way to get us checked in early, give good advice on dining options and other places to go recommendations. Only disappointment was the breakfast buffet. The tea room sounded like a lovely on-sight cafe, but turned out was more like a former conference room where a free breakfast buffet might have been offered. Wasn't a bad price for the buffet, but certainly too small a room to accommodate a lot of guests at peak breakfast hours, one server seemed to be working. We left and drove downtown for breakfast. Think it would work well as a free breakfast venue if location can't be upgrade to more restaurant-like. There is a connected Fridays restaurant, which is convenient if you're into chains. In Asheville, with so many farm to table and non-chain options, it's really not that much of an amenity. Other than on-site dining, this hotel and staff is an exceptional choice for the Asheville area. Can walk to Biltmore Village for shopping and Bohemian Hotel for late night drinks and music sometimes, but The Biltmore Estate- though close- is better to drive to get there. Downtown would be about 2 mi walk. Better than average- would rate 'good' rather than very good, but not a rating option! Yes, we would stay here again if unable to secure downtown or premier resort options.

Room Tip: Ask for 4th floor room away from elevator- this is the Hilton Honors floor.
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Connie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Biltmore / Asheville

Property: Doubletree Hotel Biltmore / Asheville
Address: 115 Hendersonville Road, Asheville, NC 28803-2868
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Asheville
#3 Spa Hotel in Asheville
#11 Family Hotel in Asheville
#13 Romantic Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Biltmore / Asheville 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The DoubleTree by Hilton Asheville-Biltmore, an Asheville-based Biltmore Farms Hotels property, is a full-service hotel located one block from The Biltmore Estate and within walking distance of the historic Biltmore Village’s quaint shopping and restaurant district. This newly renovated 197-room hotel offers guests a distinctive upscale ambience in a relaxing atmosphere, and a complimentary warm fresh-baked DoubleTree cookie upon arrival. The DoubleTree’s recently completed renovations include improvements to its Cecil Wing Guest Rooms, lobby, public and meeting space, as well as the additions of a state-of-the-art e-Lounge Business Center and Market Place. Additional amenities include an indoor pool, complimentary high speed wireless Internet, an ultra-modern fitness facility and more. Our in-house DoubleTree Catering offers a variety of culinary and event options, ranging from small corporate meetings to full-scale weddings. The DoubleTree by Hilton Asheville Biltmore is a drop-off and pick up point for the Historic Asheville Trolley Tours and is only minutes from downtown Asheville, major interstates, the Blue Ridge Parkway and Asheville airport. ... more   less 
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Also Known As:
Doubletree Hotel Biltmore Asheville
Doubletree Asheville
Asheville Doubletree

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