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“Things to beware of....”

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Doubletree Hotel Biltmore / Asheville
Ranked #10 of 66 Hotels in Asheville
Certificate of Excellence
Houston, Texas
Level 4 Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Things to beware of....”
Reviewed 8 July 2014

We selected this property based on the outstanding Trip Advisor reviews. While there are some pros there are definitely some cons that people should be aware of especially if they are contemplating paying full price.

PROS
1) It is recently refurbished
2) All nonsmoking (INSIDE, but not Outside)
3) Queen suite was clean and spacious (but not much privacy between bed and sleep sofa)
4) They give you free water bottles whenever you ask

CONS
1) A REALLY long wait for breakfast. This might have been ok if it only happened when the hotel was full, but the host said they frequently have a wait. The room is tiny for the size of the hotel and it is incomprehensible why they do not expand it into the large 2nd lobby area. (They did comp breakfast after my complaints of a 30+ min wait that was supposedly going to be 10-15 min, and that I was treated rudely)
2) Incredibly slow elevator. People carried luggage up to the 5th floor and beat the elevator.
3) The location is not really a pro and does not justify the extra cost. You really need a car once you get inside Biltmore anyway, and crossing the street into Biltmore village is not easy.
4) The marketplace for food snacks had a rather limited selection

Average
Indoor pool and jacuzzi area are what one would expect. Humid and noisy but fun for kids.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank JenGinny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 14 July 2014
Dear JenGinny -

Our guests very frequently share positive experiences on TripAdvisor and return to stay with us again and again. We are glad that we were able to accommodate you at our renovated property, and glad that you enjoyed how spacious are rooms are.

I am sorry that you had a long wait at breakfast. Our management team is addressing this with the potential of enlarging our breakfast area in the future. Our Marketplace is a new addition to our hotel, and we are in the experimentation process to see which items sell well.

Our staff prides itself on taking your comments seriously. We hope that you will try us out again in the near future, so that you can see how we keep progressing.

Sincerely,

Herb R Arnold
Director of Sales
DoubleTree by Hilton Asheville Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
  • English first
  • German first
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English first
1 review
Reviewed 8 July 2014

We arrived to a friendly staff who was very helpful. The room was clean and inviting, the linens were soft and clean and the hotel was quiet. Very convenient location, shopping and eateries nearby. Parking close to hotel and access to hotel secure and close by.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lucy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 14 July 2014
Dear Lucy T-

We are glad that we were able to accommodate your party at our DoubleTree Asheville during your recent stay. It was nice to see that you found your accommodations comfortable, and enjoyed how spacious are rooms are.

Our staff prides itself on congeniality and the cleanliness of our hotel. We hope that you will be able to stay with us again soon the next time you travel to Asheville, NC.

Sincerely,

Herb R Arnold
Director of Sales
DoubleTree by Hilton Asheville Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 7 July 2014

We wanted to find a hotel that would fit all 5 of us in 1 room and the Doubletree was perfect! We got a 1BR suite which gave us a little more room and it was excellent. The breakfast buffet was awesome and it came included in our room package. And the homemade chocolate chip cookies upon arrival were sweet - no pun intended!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 432meredithh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 14 July 2014
Dear 432meredithh

We are glad that we were able to accommodate you in one of our marvelous suites at our DoubleTree Asheville during your recent stay. It was nice to see that you found your accommodations comfortable, and enjoyed how spacious are rooms are.

Our staff prides itself on congeniality and the cleanliness of our hotel. We hope that you will be able to stay with us again soon the next time you travel to Asheville, NC.

Sincerely,

Herb R Arnold
Director of Sales
DoubleTree by Hilton Asheville Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake, Virginia
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 July 2014 via mobile

This was our first stay with doubletree. We had our dog with us. They were very accomodating. The rooms are spacious and clean! The bed was very comfortable! They location is perfect as well. We will be back.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank k2mgurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 10 July 2014
Dear K2MGurl -

Dear TravelDotNow -

We are glad that we were able to accommodate you and your dog comfortably at our DoubleTree Asheville during your recent stay. It was nice to see that you found your accommodations comfortable, and enjoyed how spacious are rooms are.

Our staff prides itself on congeniality and the cleanliness of our hotel. We hope that you will be able to stay with us again soon the next time you travel to Asheville, NC.

Sincerely,

Herb R Arnold
Director of Sales
DoubleTree by Hilton Asheville Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 July 2014

The Doubletree Biltmore welcomed us all upon arrival. The lobby smelled of freshly baked cookies and we were given one each. They are delicious. The room was nicely decorated and clean. The bed was so comfortable as were the pillows, four per bed! Never slept better.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveldotnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 10 July 2014
Dear TravelDotNow -

We are glad that we were able to accommodate you and your family comfortably at our DoubleTree Asheville while attending a wedding. It was nice to see that you found your accommodations comfortable, and enjoyed that classic Doubletree Cookie.

Our staff prides itself on congeniality and the cleanliness of our hotel. We hope that you will be able to stay with us again soon the next time you travel to Asheville, NC.

Sincerely,

Herb R Arnold
Director of Sales
DoubleTree by Hilton Asheville Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 July 2014

We have been staying at this facility for the past 4 nights. Service is terrific and the room is really worth the money. We stayed in the Vanderbilt tower and we're facing the wooded area. Easy, quiet access and large room with living room and kitchen area.

Room Tip: Used AAA discount and it was the lowest price.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Viki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 3 July 2014
Viki C -

We are thrilled to hear that you got to experience one of our Vanderbilt Tower Suites. These rooms are comfortably appointmented and spacious. Thank you for the wonderful compliments on your Doubletree Hotel experience.

We love our AAA members, and are glad that you could take advantage of your discount offered by their program to book your reservation at our hotel. Please come back and stay with us again soon!

Sincerely,

Herb R. Arnold
Director of Sales
DoubleTree by Hilton Asheville - Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 July 2014 via mobile

My husband and I arrived in Asheville in the early hours of a Monday morning (after traveling 7+ hours on the road). We had hoped to stay close to Biltmore Village, so we stopped at the Double Tree to see if a room was available.

My husband asked about a room, but the female desk clerk told my husband that we might want to check out their sister property, Sleep Inn, since they were considerably cheaper. She made it clear that a room at the DT would cost us approximately $200 a night. My husband gave her no indication as to how much we wanted to spend. He only asked if a room was available.

Obviously, we could have avoided all of this by making reservations, but we weren't certain we would make it to Asheville that night. We had been driving all evening...so yes, we looked a little road weary.
My husband is not overly sensitive..and usually has a pretty good sense of when someone is being rude or snobbish. This was one of those situations. My husband walked out and we found another place approximately 10 minutes down the road, which turned out to be cheaper...but still very nice. We didn't want to stay at their sister property.

Will we ever choose Double Tree again? Yes..probably so. This is the first unpleasant experience we've had with them. Our problem was specifically with this clerk. Her job was to be pleasant and not make assumptions that a guest might not have the money to stay. She was wrong about us. But in the end, maybe she did us a favor. We stayed at a nice hotel and saved some money. We really didn't spend much time there anyway. We were busy exploring this beautiful town! Our money went towards things much more memorable.


Stayed June 2014, travelled as a couple
Helpful?
4 Thank Punnymama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Director of Sales at Doubletree Hotel Biltmore / Asheville, responded to this review, 3 July 2014
Dear Punnymama -

I am sorry that our front desk clerk did not make you feel welcome at our DoubleTree Hotel. Since we are in the hospitality industry, it would never be our mission to make any guest feel uncomfortable. I do apologize for this, and would be glad to have our Front Office Manager speak with the Front Desk Clerk for some positive counseling if you could provide me with their name. (You can e-mail me at Herb.Arnold@Hilton.com )

Our DoubleTree is in an excellent location, and receives positive comments from the majority of our guests. We would like for you to come back and stay with us. Please contact me personally and I will see if we can provide an upgrade for you so you can see just how special our hotel is.

Sincerely,

Herb R. Arnold
Director of Sales
DoubleTree by Hilton Asheville - Biltmore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Biltmore / Asheville

Property: Doubletree Hotel Biltmore / Asheville
Address: 115 Hendersonville Road, Asheville, NC 28803-2868
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Asheville
#3 Spa Hotel in Asheville
#11 Family Hotel in Asheville
#13 Romantic Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Biltmore / Asheville 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The DoubleTree by Hilton Asheville-Biltmore, an Asheville-based Biltmore Farms Hotels property, is a full-service hotel located one block from The Biltmore Estate and within walking distance of the historic Biltmore Village’s quaint shopping and restaurant district. This newly renovated 197-room hotel offers guests a distinctive upscale ambience in a relaxing atmosphere, and a complimentary warm fresh-baked DoubleTree cookie upon arrival. The DoubleTree’s recently completed renovations include improvements to its Cecil Wing Guest Rooms, lobby, public and meeting space, as well as the additions of a state-of-the-art e-Lounge Business Center and Market Place. Additional amenities include an indoor pool, complimentary high speed wireless Internet, an ultra-modern fitness facility and more. Our in-house DoubleTree Catering offers a variety of culinary and event options, ranging from small corporate meetings to full-scale weddings. The DoubleTree by Hilton Asheville Biltmore is a drop-off and pick up point for the Historic Asheville Trolley Tours and is only minutes from downtown Asheville, major interstates, the Blue Ridge Parkway and Asheville airport. ... more   less 
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Also Known As:
Doubletree Hotel Biltmore Asheville
Doubletree Asheville
Asheville Doubletree

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