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“Excellent place”

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Holiday Inn-Asheville Biltmore West
Ranked #32 of 66 Hotels in Asheville
Boston, Massachusetts
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent place”
Reviewed 31 May 2011

Very clean and comfortable beds. Bathroom was very clean. Place and rooms smelled great. Furniture was in very good shape and had a contemporary style. Place was very quiet (we stayed on the first floor)

Night manager was extremely friendly and told us about their discount to biltmore estate without pushing and trying to sell it to us. Breakfast was not included with hotel stay, but price wasn't bad. $8/ person buffet. Food was tasty and staff was friendly.

Room price was the same as Ramada in one block down the road. We first went to Ramada and asked to see a room. We saw the bathroom and walked away.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SomebodyAAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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477 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
Indianapolis, Indiana
1 review
Reviewed 9 December 2010

Let's start w/ the good: 1) the mattress was wonderful; 2) the girls on the front desk the evening of 12/4/10 were so helpful w/ recommendations and more; 3) rooms were clean. Now for the not so positive side: 1) This Holiday Inn desperately needs a facelift. The carpets in the hallways were stained; 2) the coverings for the light fixtures in the hallways almost uniformly were torn or had holes; 3) the sheets in our room one day had small holes and the next day had what appeared to be old blood stains; 4) there isn't a free breakfast included which is a bit unusual at this price point; 5) our first morning there wasn't any hot water in the entire hotel - to be fair, things happen and even though it took quite a while for a repair person to appear, they did have it fixed by late afternoon. Keep in mind it was snowing and quite cold, so not a great start to our visit. They offered a free breakfast to make up for the inconvenience. Which leads me to my next comment. 6) Avoid this breakfast. I think the eggs were powdered - neither my husband or I could eat them. There just isn't anything I can recommend about this breakfast. Save your $7.95 and go pretty much anywhere else. There are several fast food joints nearby that would offer a far better value if you're just looking for a quick bite for breakfast. Oh, the pineapple was pretty good and they offered yogurt. I'm not interested in being harsh w/ this hotel, but I want others to be forewarned.

  • Stayed December 2010, travelled as a couple
    • Value
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Helpful?
Thank Cookiegirl21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kentucky
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 October 2010

I booked this hotel for our trip to Asheville after reading reviews on trip advisor. I was not disappointed. The seemingly new building was in great shape. Our room was very clean when we arrived and was cleaned well each day. The front desk staff were friendly and provided directions to local attractions. The hotel breakfast was nothing special, but was still very convenient. I would certainly stay here again.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
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Helpful?
Thank mk2846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2010

We stayed here one Friday night. They were fully booked the night before and had difficulty meeting the demand. We arrived around 7 p.m. and our room was still not ready. Our name was added to a list of people waiting for rooms and we went in to downtown Asheville to walk around and have dinner. The hotel called my cell phone to let us know our room was ready sometime after 8 p.m. This was okay with us, since we were adults. It would have been nice to get into the room and clean up before heading out for dinner. Had I been traveling with younger children I think it would have been a bigger problem.

When we did check in they gave us a coupon for one free drink at the bar. That seemed silly to me. There were three of us and we got one coupon - AFTER we'd checked in. If they'd given one to each of us when we'd first arrived we might have waited in the bar for the room to be ready.

The room was clean and comfortable. The front desk people we great with directions and also recommended a good place to get a quick haircut.

  • Stayed August 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Fionna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
texas
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 August 2010

This Holiday Inn is an old property that has been ‘refreshed’ in recent years. The breakfast (not free) is very good with menu ordering or $7.95 buffet. The buffet includes fresh fruit (pineapple, watermelon, cantaloupe, honeydew, bananas, oranges, etc. along with yogurt, cereal, eggs, meat, pancakes, waffles, biscuits, gravy, pastries, etc. We booked via ichotelsgroup.com and paid slightly more for the breakfast to be included. Kids eat free.

The issues were mainly with it being an older property… they advertise “high-speed internet”, internet is wifi, no in room plugs – this would be fine except there was no signal in the room and a very week signal in the lobby. They also advertise “Asheville's largest heated, indoor and outdoor pool, as well as a soothing whirlpool spa.” The pool was not heated; my daughter turned purple after 10 minutes in the water, and the whirlpool spa was not as warm as my bath water. We complained to management and they said they would reset the hot tub and did so by hitting the red emergency off button and turning it back on. That changed nothing.

We booked a nonsmoking room and when we got off the elevator, the smoke in the halls about knocked us out. I didn’t even go to the room; returned to the front desk and was told my room was non-smoking and I wouldn’t smell any smoke in the room. I asked for a non-smoking floor and they accommodated. Who in their right mind would mix smoking and non-smoking rooms on the same floor in a six story building?

The refreshing the property appeared to be mostly cosmetic. The hotel has dated architecture with room windows facing the main lobby which housed the indoor pool, restaurant, and bar with live music some nights. Lots of noise comes from the lobby straight into the room. If you are lucky you will get a room with an outside window. Also, the beds are way to soft for me – it’s like sleeping in a hammock.

I have stayed at this property many times over the years; however now there are several newer choices in the area. I doubt I will stay here again.

  • Stayed August 2010, travelled with family
    • Value
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Helpful?
Thank hurricanedodger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
Reviewed 10 July 2010

The hotel is very clean and not old looking at all. They have a restaurant and lounge. Indoor/outdoor pool that connect and hot tub in the lobby. The only thing that is different about this holiday inn express compared to most that I stay at is it does not have the updated color schemes in the rooms..not a big deal. Plus this is on the same road that goes into downtown, a 5 minute drive. I would highly recommend staying here for a great deal!

  • Stayed July 2010
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank c0me0nletsg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 28 January 2010

Very nice hotel. Exceptional price. Would stay there again in a flash. Friendly staff.

Stayed January 2010, travelled on business
Helpful?
Thank getthere1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn-Asheville Biltmore West

Property: Holiday Inn-Asheville Biltmore West
Address: 435 Smokey Park Hwy, Asheville, NC 28806-1028
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Official Description (provided by the hotel):
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn

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