This hotel is fantastic! Even during the busy holiday season their service was outstanding. We booked a package from the Biltmore site. Everything was ready and organized in a folder when we arrived. We were even allowed to check-in to our rooms over 4 hours early after a long drive at no additional cost. Very clean, quiet, modern, and green-friendly hotel. The rooms and bathrooms were above expectation. The entire staff (Checkin staff, Restaurant staff, Maids) were incredibly friendly! When I return to Asheville, I will be staying here 100%. I would recommend to any one. Great for families, business, solo, etc.