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“Not staffed for the holidays”

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The Omni Grove Park Inn
Ranked #11 of 63 Hotels in Asheville
Certificate of Excellence
Chapel Hill, North Carolina
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Not staffed for the holidays”
3 of 5 bubbles Reviewed 16 December 2013

We took three rooms at this hotel for a family visit to Biltmore House. We stayed under a "Gingerbread" Package-they have a gingerbread house competition which is well-known and quite interesting to see. The hotel is large and was very busy during our stay, with a lot of families and groups getting together for holiday get-togethers. The hotel is old, but the rooms have been done nicely although they are a little small. Overall, we liked our room and the beds were very comfortable. The food options are quite good, with buffet options or regular dining options, but our experience with the dining, as well as with most of the other parts of the hotel, is that they are not staffed properly or, in some cases, the people haven't figured out what a customer is. We had mediocre food service all the way around, which is a shame because the food is excellent. A lot of the buffet stations at breakfast were not "kept up". The valet parking at the hotel is a real problem and I suspect that the regular parking is also not well-done. We had difficulty to get our cars brought to us and, in one case, it took over 35 minutes. We also had difficulty with the concierge service. This is probably a very nice hotel in normal circumstances, but I would not stay there during the holidays. They are not properly staffed and there are a lot of other less-complicated choices in the area.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank donjskiba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this review, 23 December 2013
We are very sorry for the mishaps you experienced due to the high volume of visitors we host over the holidays. We are constantly reviewing our guests feedback and making changes to make the experience more accommodating and tailored to each of our guests needs. We truly hope you will continue to support us in the years to come.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Clearwater, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

This was our second time at the Grove Park Inn. From the moment we drove onto the property, we were greeted and treated in a friendly and professional manner. Every staff member made it their goal to ensure we received the best possible experience during our stay.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank rammcatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 16 December 2013

Since Grove Park's take over by Omni Hotel's they are doing a great job! The renovations were much needed and the new common areas and guest rooms look great! Edison's has the best atmosphere and food in the entire hotel and was such a needed addition. The spa continues to be the top spa in country although it would use some more detailed cleaning every now and then. My only suggestion would be to go back to the spa line of all natural products for the room. The Omni brand caused me to break out. The Club Floor is an experience of its own and well worth it! The staff up there goes above and beyond to make your stay the best they can! All in all I would have to say great job Omni the Grove Park is ready for another 100 years!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Y2984XJrobl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, United States
1 review
5 of 5 bubbles Reviewed 15 December 2013

This is a beautiful resort! The food is fantastic and mostly local. The staff is friendly and attentive. And the atmosphere is perfect!! Even on a rainy day, we loved sitting next to the fireplace with a cup of the absolute best hot cocoa! I've only been to Grove Park around December, and I love all the Christmas trees, the gingerbread houses, and the fire places!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 December 2013

We hosted a customer meeting at the Omni Grove Park in November. The facilities were awesome. And the support we received from their technical staff in setting up the audio visual and the staff for policing the rooms between sessions was excellent. They set up breakfast and lunch for our customers and it was great. We had a very favorable response from the customers who attended the meeting.

  • Stayed November 2013, travelled on business
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    • Cleanliness
    • Service
Helpful?
Thank Deb R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United States
1 review
5 of 5 bubbles Reviewed 13 December 2013

At meeting last week at Grove Park - first time since big renovation earlier this year. Changes all looked great. Friendliness of staff is the same, if not better. Wife spent a day in the spa - she enjoyed it thoroughly. View from the terrace is gorgeous and peaceful. Enjoy it every year we come.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forest, Virginia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 December 2013

Stayed here for the third time for my 31st wedding anniversary. It is my wife's favorite place! There is no mistaking the beauty of the location, inside and out! However, be prepared to pay for the beauty! Rooms are not cheap nor is the food, beverages, and spa. Be prepared to pay for...everything! Parking fees, resort fees, etc. Is not somewhere I would go except for a very special occasion due to the cost, but then again I tend to be a bit frugal. If money is not an issue and you can afford to splurge then this is wonderful place to do it! Had a few issues with my reservation, billing, etc. but all were resolved by a very friendly and understanding front desk clerk.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Kristie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Grove Park M, Manager at The Omni Grove Park Inn, responded to this review, 15 December 2013
Thank you for choosing to spend you recent anniversary with us and taking the time to let us know about your experience. We apologize for the wrinkles you encountered but are very glad we were able to provide a satisfactory recovery and overall memorable experience. Happy anniversary and we look forward to welcoming you back.
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Additional Information about The Omni Grove Park Inn

Property: The Omni Grove Park Inn
Address: 290 Macon Avenue, Asheville, NC 28804-3711
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Asheville
#4 Luxury Hotel in Asheville
#6 Business Hotel in Asheville
#8 Romantic Hotel in Asheville
#8 Family Hotel in Asheville
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Omni Grove Park Inn 4*
Number of rooms: 513
Official Description (provided by the hotel):
The Omni Grove Park Inn, located in Asheville, N.C., Is one of the country's most celebrated resorts. Noted for its understated elegance and southern charm, ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this one-of-a-kind hotel. Offering sweeping views of the Blue Ridge Mountains, innovative and locally sourced restaurants, a Donald Ross designed golf course, an expansive tennis and fitness center, an award winning spa and spacious convention facilities. This AAA Four Diamond Property is listed on Fodor's "Top 10 Luxury Spa Resorts" and Travel + Leisure's rankings of "Top Spa Resorts" in the world. ... more   less 
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Also Known As:
Park Grove Inn Asheville Nc
Park Inn Grove
Grove Park Hotel
Grove Park Spa
Grove Park Inn Resort Spa
Grove Asheville North Carolina
Grovepark Inn

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