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“Great location too crowded no restaurant slow elevators typical Marriot rooms”

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Boston Marriott Copley Place
Ranked #51 of 83 Hotels in Boston
GreenLeadersSilver level
West Palm Beach, Florida
Level Contributor
206 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Great location too crowded no restaurant slow elevators typical Marriot rooms”
Reviewed 13 May 2014 via mobile

This hotel is built at odd angles and boasts no real restaurant , the bar area was always too crowded to get a table and the restaurant is really a converted lobby area -- shame on you Marriott!
The tel. operators were rarely available and maybe a new GM would help. Signs asking forgiveness for slow elevators were if little consolation .

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, Manager at Boston Marriott Copley Place, responded to this review, 15 May 2014
Dear Sir/Madam,

Thank you for staying with us during your last visit to the Boston area; I value your business.

I was disappointed to learn that there was inadequate dining options at the hotel during your stay. I want to personally apologize to you for not being able to get a table at Champions during your visit. Typically, our restaurant is able to accommodate most parties with only minimal wait time during peak volume.

As you mentioned, we are currently engaged in an elevator modernization project which, when complete, will provide our guests with one of the most advanced and efficient systems in the Boston area. In the meantime, there will be times when the elevators are slower than normal. I apologize for that inconvenience.

Your feedback is very important to me, so I have shared this information with my team.

Please feel free to contact me directly, if you have any additional concerns.

Best regards,
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philadelphia, pa
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 May 2014

Having stayed in this hotel previously, I can say that the concierge level really steps up this Marriott's game. The staff here has always been very helpful and my front desk attendant was top notch. But the value of having breakfast available, as well as snacks and water throughout the day, made my stay very comfortable.

  • Stayed May 2014, travelled on business
    • Value
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Helpful?
1 Thank alik7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 May 2014

We stayed here while participating in the Boston Marathon 2014. The hotel offered a fantastic buffet breakfast (and To Go breakfast bags), Shuttle service to the marathon shuttles, hotel shuttle service. The area was very close to downtown.

Definitely do the Freedom Trail while visiting Boston. You will enjoy many of the historic sites of Boston while walking through many great districts. Cheers is also located very close to the Massachusetts State Hall, one of the first stops on the Freedom Trail so, be sure to pay them a visit as well.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank WestCoastGal55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 May 2014

We used Marriott points for a quick NYC getaway once the weather was finally decent. This hotel was a perfect location for access to everything...we were right next to a T station as well, but coming from NYC, we were fine to walk everywhere...Fenway Park, Newbury Street, the Freedom Trail, etc. The hotel is attached to a nice mall with great stores, and it's apparently popular for conventions so the lobby was busy the entire time, but that didn't bother us. Great sports bar to grab a drink before you head out. Only complaint was the elevators were under renovation so being on the 30th floor meant longer wait times, but I would definitely recommend this Marriott over all!

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ashleyshurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belo Horizonte
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 May 2014

The hotel is well located and you have access to a mall and public transportation.

Room has a very good size and it is very clean.

You must pay 12.95 per day to use the internet. It is my only complaint.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoannaCSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 May 2014

I stayed at this location Saturday night. Jeremy at the front desk was extremely helpful. He was able to give us a corner room with a great view for my friends birthday celebration. The housekeeping and amenities staff was punctual with requests. I would recommend this convenient location to anyone visiting Boston.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatieM41889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnR3924YC, Front Office Manager at Boston Marriott Copley Place, responded to this review, 16 May 2014
Dea Katie,

Thank you for taking the time to share your experiences at the Boston Marriott Copley Place following your stay with us. Thank you also for recognizing Jeremy's efforts.

We appreciate the opportunity to have hosted you, and hope to be able to do so again in the near future.

Thank you for staying with us.

All the best.
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1 review
Reviewed 8 May 2014

Second time I'm staying there in the past 6 months.

The location is great, the rooms are great and you get to feel special by the staff.

I'm a Marriott Gold Member and I stay a lot at hotels.

I have to say that Dominique, the lovely lady at the front desk made us feel very special and remembered us from our previous stays.

Dominique made sure we have everything we needed during our stay and more.

That's what I call great hospitality !

Would totally recommend to stay at this hotel!
The rooms are great , the location is fantastic and the staff is friendly and kind!

Thank you for a great stay!

Ron Getter

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ron g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnR3924YC, Front Office Manager at Boston Marriott Copley Place, responded to this review, 16 May 2014
Dear Mr. Getter,

We were delighted to learn that you enjoyed your stay with us. Above all, it was a pleasure to learn that Dominique provided you with superior service. This comes as no surprise to us since she is excellent.

Thank you for staying with us, and I hope that we wil have the pleasure of hosting you again soon.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boston Marriott Copley Place

Property: Boston Marriott Copley Place
Address: 110 Huntington Ave, Boston, MA 02116
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Green Hotel in Boston
#38 Luxury Hotel in Boston
#44 Romantic Hotel in Boston
#45 Business Hotel in Boston
#50 Family Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Boston Marriott Copley Place 4*
Number of rooms: 1144
Official Description (provided by the hotel):
A standout among other hotels in Copley Square, the award-winning Boston Marriott Copley Place is centrally located in the Back Bay district of the city. Just minutes from historic Trinity Church and Boston Common, our downtown Boston hotel’s location is perfect for business, weekend and leisure travel. Local shopping destinations include the stylish boutiques of Newbury Street, Copley Place Mall, and the Shops at Prudential Center, while nearby sporting venues make it easy to cheer on favorite teams at Fenway Park or TD Bank Garden. Guests are pampered with upscale amenities and on-site services including Champions sports bar and restaurant, valet parking, car rental and tour desk. Featuring 70,000 square feet of flexible, high-tech event space, our hotel is ideal for Boston conventions, business meetings and social events. ... more   less 
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Also Known As:
Boston Marriott Copley Place Hotel Boston
Marriott Boston

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