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“Welcoming and convenient” 5 of 5 bubbles
Review of Boston Marriott Copley Place

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Boston Marriott Copley Place
Ranked #52 of 83 Hotels in Boston
GreenLeadersSilver level
Sarasota
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Welcoming and convenient”
5 of 5 bubbles Reviewed 5 August 2014

Stayed here for a convention in June. Loved the location! The staff were friendly and helpful. Our room was very quiet, as we requested a room away from an elevator.

This brings to mind a problem: the elevators. We were told they were being serviced that week, but there were over a thousand from the convention staying there. Needless to say, it became a joke when it came to accessing an elevator. This seemed to abate at the end of our stay.

Was not impressed with the Champions restaurant located downstairs. I appreciated having Starbucks there every morning, though!

There are restaurants all around and the mall is right next door. There is nothing better while traveling than having these conveniences!

Room Tip: stay away from the elevators.
See more room tips
Green Features: Good, we left our towels hanging unless we wanted them to be replaced with clean ones.
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bastmuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (629)
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Deer Park, NY
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Had a great 2 night stay to catch the Yankees play the Red sox at Fenway. room was super clean. getting breakfast at the hotel was easy and good. The only thing I did not like was the price I paid. Other hotels were not near the the boston subway and were more expensive.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sp5ive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
94 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

Pros :
1. Location - close to everything
2. Comfortable room
3. What you would expect from a full service Marriott

Cons:
1. Needs to be updated, does not compare favorably with the hotels in the area
2. The hotel restaurants are levels lower those at neighboring hotels
3. Noisier than expected

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Iliketravel101010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, Manager at Boston Marriott Copley Place, responded to this review, 6 August 2014
Thank you for taking the time to fill out your survey about your recent visit.
I would like to apologize for your less than satisfactory experience. Although it is never pleasant to hear we did not meet a guest expectation, this feedback does allow us to discover our shortcomings and make improvements. I would love to get some more feedback on your overall experience and your dining experience. At your convenience please contact the hotel and ask to speak to the Director of Restaurants.
Once again thank you so much for taking the time to fill out your survey and look forward to following up with you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

Stayed here for 3 nights at the end of July. Had a room on the 20th floor and everything was good. One very small problem was that they only had one package of coffee for the in-room coffee maker restocked so called front desk and within 10mins, another coffee arrived from housekeeper. Great location, close to The Cheesecake Factory, which has the most amazing cheesecakes (we went on National Cheesecake Day where it was a two-for-one deal). Price was a little more than I usually pay but got a bit of a deal through www.lastminutetravel.com so it was much less than the rack rate.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank worldtravellr15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennebunkport, Maine
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

I haven't stayed at this hotel for the better part of twenty years and the improvements were better than expected. The front desk has been moved from the back of the lobby to the front on the right hand side of the lobby. Champions Sports bar has moved from the first floor street level to the second floor just opposite the escalators leading to and from the mall.
Champions Sports Bar gives you the feeling of a fresh modern setting almost forgetting you're in the hotel. Incredible beer selection, great food and a very attentive staff.
The elevator's are a little quirky with one touch screen calling all six elevators. The room were tastefully decorated (for some reason we were given a handicap room) and very clean.
A great location for getting around Boston.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dianematt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

We stayed 4 nights in July at the Boston Marriott Copley. I have used this hotel in the past and returned after a few years have passed. I am glad I chose it once again for so many reasons. The location is everything. It is only a 2 min walk from the bus that brings you in from the airport for a bargain 5$ ( no cash) . Take the Logan Express (from the airport) that goes to Copley and walk towards the walkway you see over Huntington Ave. The entrance to Marriott is there as well as the entrance to Prudential Center. Shaw market across the street offers everything from a complete market, to great deli choices and good prices on all liquor. Cheesecake Factory is just a block away with great happy hour specials. The Christian Scientist Plaza across the street is an awesome place for relaxation and lunch and has a beautiful reflecting infinity pool. More than one T train station is close by. The infamous Newbury St is within walking distance, as is Boyleston St and a nice park. Now the room- check in was very quick, staff pleasant, room clean, refrigerator, safe, and complete maid service. Room was spacious, over looking the harbor. WiFi available for purchase, but free on first and second floor lobby. I was sad to see that the sushi bar was now gone as is the lounge, but a bar is now located outside the restaurant on second floor. The only negative I saw was people on the lower floors were frustrated waiting for empty elevators down during the most busy times of the day. Glad we were on a top floor. All in all it would be hard to find a nicer place for the price.

Room Tip: harbor view nice. top floors avoid the elevator problem
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bonita422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mallorca
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 August 2014 via mobile

Great location, spacious rooms, comfy beds and very attentive and helpful staff. Our highlight was being greeted by Toni and his smile at the entrance to the hotel, always willing to call us a cab and offer us dining recommendations with plenty of warm humour. Busy hotel but very quiet in the rooms. Jacuzzi acces was great at the end of a busy day and the 24 hour Shaws supermarket right across the road was a great amenity. Having the Old trolley tour stop right outside the main entrance and the boarding pass printing facility in the hotel lobby (where there were always cookies and infused water on offer) were also a bonus. All in all a great all round hotel with attention to detail.

Stayed July 2014, travelled with friends
Helpful?
Thank sesm s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Boston Marriott Copley Place

Property: Boston Marriott Copley Place
Address: 110 Huntington Ave, Boston, MA 02116
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Green Hotel in Boston
#37 Luxury Hotel in Boston
#44 Romantic Hotel in Boston
#45 Business Hotel in Boston
#50 Family Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Boston Marriott Copley Place 4*
Number of rooms: 1144
Official Description (provided by the hotel):
A standout among other hotels in Copley Square, the award-winning Boston Marriott Copley Place is centrally located in the Back Bay district of the city. Just minutes from historic Trinity Church and Boston Common, our downtown Boston hotel’s location is perfect for business, weekend and leisure travel. Local shopping destinations include the stylish boutiques of Newbury Street, Copley Place Mall, and the Shops at Prudential Center, while nearby sporting venues make it easy to cheer on favorite teams at Fenway Park or TD Bank Garden. Guests are pampered with upscale amenities and on-site services including Champions sports bar and restaurant, valet parking, car rental and tour desk. Featuring 70,000 square feet of flexible, high-tech event space, our hotel is ideal for Boston conventions, business meetings and social events. ... more   less 
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Also Known As:
Boston Marriott Copley Place Hotel Boston
Marriott Boston

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