Just spent 4 nights at the Copley Square Hotel. The rooms were more European-sized than American, but I expected that, as part of being a historic building.
Copley Square surprised me by joining my personal list of "fabulous service worth coming back for". It equals or surpasses the outstanding service you look for in a 5-star hotel in Europe or the Far East. The front desk staff do concierge duty, and do it well -- you get attentive, smiling, gracious and cheerful help with anything and everything. When I left a special request with one desk clerk, each and every clerk I spoke with from then on knew exactly what I needed.
Over our stay, it became increasingly clear that the top-notch service culture at Copley Square runs deep and true. It extended to outside the normal "jobs" -- a doorman bringing out gallons of water to the driver of a car that overheated across the street (not a hotel guest); a housekeeper helping to bring luggage down the hall; a front desk clerk bringing out paper goods. No one was going to get tipped (or get their task list done any faster) by helping out. They just stepped forward and offered a hand.
Location, location, location: The location is perfect for seeing Boston -- three T line stations within two short blocks; smack in the middle of a fabulous upscale shopping district (indoor malls and outdoor boutiques + sidewalk cafés); just off Copley Square and the Public Library; and an easy stroll up the park-like Commonwealth Avenue boulevard, through the Public Garden ("Make Way for Ducklings"), the Boston Commons, State House, Beacon Hill, African American History walk, and the Esplanade. A slightly longer but equally easy extension of your stroll will bring you to the Old State House, Fenuiel Hall, Quincy Market (all on the Freedom Trail). In other words, you can tour all of Boston without renting a car (pain in the neck in this urban environment) -- walk and take the T. (The doorman will get you a taxi in a jiffy, should you want one.)
Oh, yes -- important for me as a business traveller -- free WiFi throughout the hotel, and a generously sized room safe, big enough for two laptops plus assorted other stuff (jewelry, phone, iPad, etc.), just one block from a major supermarket. The bed was extremely comfortable; no sagging at all, four nice down pillows and a down comforter.
Definitely my first choice for a future stay in Boston!
Helpful info for Shabbos/Sabbath observers: Desk staff were awesome about letting me into the room (electronic door key). Stairs are central, well-lit, easy to walk, and you won't trigger any alarms or lights. Decent-sized refrigerators available upon request (with no light!). Lobby bathrooms usable on Shabbos (with the exception of the sensor-triggered soap dispensers). Big room safe to lock up your valuables while you aren't using them. One block from a major supermarket.
- Official Description (provided by the hotel):
- Welcoming travelers since 1891, Copley Square Hotel is an iconic boutique hotel with a blend of historic charm and contemporary urban luxury. Nestled in Boston's historic Back Bay, our downtown Boston hotel offers an individualized, intuitive experience. Elegantly designed rooms boast the comforts of home with the indulgence of relaxation. ... more less
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- Also Known As:
- Hotel Copley Square
- Copley Square Boston