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“Excellent All Rounder! Outstanding Service.”

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Copley Square Hotel
Ranked #25 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Aberdeen, United Kingdom
Level Contributor
148 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Excellent All Rounder! Outstanding Service.”
5 of 5 bubbles Reviewed 23 April 2010

We were stranded in the USA because of the Volcano and decided to book in Boston (as we had been in NYC). From checkin through to departure the service we received was OUTSTANDING -above and beyond what we have experienced elsewhere. The reception staff were knowledgeable and friendly, the lobby was very classy, maid staff were excellent too.

The hotel is boutique style and had recently undergone huge investement. Very nice comfortable rooms, complimentary bottled watter, complimentary coffee in the morning, complimentary wine pour between 5-6pm.

The hotel is right next to Boston Public Library where ypu can register for free web use. It is also next to the Prudential centre/shops and a supermarket (if you need to save a few pennies on food etc!).

This is a great hotel in a great location with great staff!!

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CB_Aberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Melbourne, Australia
Level Contributor
68 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 16 April 2010

We stayed at the Copley Square Hotel for 3 nights and had an excellent stay. Very friendly staff. Great locations. Very nice rooms, clean and comfortable. Just minutes to the main Boston attractions. Close to South End and Back Bay restaurants. We would definately stay there again if we go back to Boston.
Very quick check in and even quicker check out.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cpaineau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East coast
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 5 April 2010

From the minute of our check-in at the Copley Square Hotel to the minute of our check-out, we were impressed with the stellar service of those in the hotel's employ. Although we have stayed in numerous hotels, we have yet to experience a more appropriately attentive, professionally polished staff. In their courtesy, efficiency, and helpfulness, they were flawless.

Although we were told that our room was the smallest in the hotel, we found the room so well designed that its smallness was not problematic. The room was a pleasant combination of old charm and modern elegance. The moldings and doors exhibited years of layered paint while the furnishings boasted a contemporary design. Laid at the foot of the bed was a tray with both practical and whimsical pamphlets. Behind one door was an ample closet with an iron and ironing board; behind another door was a beautiful and roomy bathroom with stylish fixtures and plenty of thick towels. Toiletries could be placed on a three-tiered glass shelf. A newspaper was placed outside the door each morning. Rather than the box-like uniformity of newer hotels, Copley Square Hotel exhibited a refreshing blend of varying angles and passageways. A carpeted stairway with wooden banisters stood between two glossy elevators; the hallways were attractively fashioned.

As a boutique hotel, the downstairs decor was wonderfully chic. The restaurant served breakfast and dinner. The bar hosted a nightly crowd of young adults. However, we chose the quieter and more intimate seating provided in the subdued tones and darkened hues of the lobby. The desk clerk not only retrieved a menu from the bar, but he also arranged to have our food served where we were seated on a comfortable couch. Complimentary wine was poured for an hour in the evening, and guests were readily offered refills. It was a perfect place to retreat and relax. In the mornings, coffee was available until 11:00.

The location of the hotel was ideal. Within easy walking distance was the Boston Public Library, the Back Bay train station, the subway, the grocery store, a large mall with many floors, as well as numerous shops and eateries.

To speak of the hotel, we have to use superlatives. We absolutely loved the Copley Square Hotel.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snowpeas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STL
1 review
4 of 5 bubbles Reviewed 1 April 2010

Right next to the Mall and the Boston Public Library. Very convenient to get to both locations. Lobby and public areas very modern and classy. Beds very comfortable. Restaurant and bar on property. Bottom of the line room was very small but still classy, very clean, and had a closet. Heating was loud when it came on, but almost no noise from other rooms could be heard. Disappointed that room service stopped at 11 pm but staff gave me two delivery fliers and was able to order from one of them until 3 am. Quite a bit less expensive than other hotels I checked in Copley Square.

  • Stayed March 2010, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alpha5280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 30 March 2010

My daughter and I stopped in Boston for one of many college visits of the week. We were happy with everything about the hotel. The hospitality of the staff was warm, welcoming and informative. We parked our car via valet ($42.00 per day) and never used it. The front desk personnel helped us map a way to the universities using the T (public transportation). That is when we found out what a great location this was for college visits.
They helped us with dinner reservations, places to buy an umbrella (next door at Shaw's super food market and directions to anything we asked. We found a great rate using Tripadvisor's search via Expedia. It is right near the Lenox Hotel, which has superior ratings too. We highly recommend this wonderful find!

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MGrimaldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 23 March 2010

Service was overall fine. Staff wasn't over the top nice, but they were fine. I needed a late checkout (later than noon), and they gave me 1pm. Not great, but at least they helped out.
The room was nice, the bed was comfortable. The bathroom sink was really tiny so not much room for toiletries. It's a really old hotel that was recently redone, so some things were reminiscent of the fact that it is an old building, like the moldings, but that's ok. It was definitely a charming little hotel. It has a fitness center with two treadmills and two ellipticals and that was really convenient. The location is fantastic - right around the corner from Copley Station, and literally next door to Copley Mall. Just great location. Overall we had a great stay, and I would stay here again! Also there is a bar off of the lobby called miniBar I think, and while we didn't get to go there at all, it was JAMMING every night - looked like the place to be, and is probably great in the summer!

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Xdcdcd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R.I.
2 reviews
3 of 5 bubbles Reviewed 23 March 2010

Place is lovely, but a series of goof-ups overshawdowed the chic look. One immediate turn off--you cannot get a fresh cup of coffee at the hotel between lunch and dinner service. Also, ordered in-room breakfast and it arrived 30 minutes late. Sadly, had to leave for my first meeting of the day without tasting it...and with out a cup of coffee to get me going. On arrival--at about 2pm--I was told that no food was available because the kitchen is not open during the afternoon. Had been traveling all day and needed some refreshment before an early evening meeting. Because there are no mini-bars in the room, there wasn't even the option to grab a coke or some chips. Had to walk down the road to supermarket and get something there (woman at desk who recommended this was nice and in general the staff was very pleasant). Free glass of wine at 5pm was nice, tho the environment was stiff and surprisingly inelegant given the marketing of the place. Wanted to love this place, but little details--like access to food, coffee and timely room service--are important when you are traveling on business.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FanOfGoodService
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copley Square Hotel

Property: Copley Square Hotel
Address: 47 Huntington Avenue, Boston, MA 02116-5728
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Green Hotel in Boston
#17 Luxury Hotel in Boston
#38 Romantic Hotel in Boston
#41 Family Hotel in Boston
#42 Business Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Copley Square Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
Welcoming travelers since 1891, Copley Square Hotel is an iconic boutique hotel with a blend of historic charm and contemporary urban luxury. Nestled in Boston's historic Back Bay, our downtown Boston hotel offers an individualized, intuitive experience. Elegantly designed rooms boast the comforts of home with the indulgence of relaxation. ... more   less 
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Also Known As:
Hotel Copley Square
Copley Square Boston

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