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“I'd stay here again”
Review of Eliot Hotel

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Eliot Hotel
Ranked #9 of 83 Hotels in Boston
Certificate of Excellence
Auckland, New Zealand
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“I'd stay here again”
Reviewed 8 January 2013 via mobile

Stayed here for a night after going to a wedding. Wife picked the hotel and since she has a nose for this stuff I didn't question. I liked the feel of the hotel as soon as I entered the lobby as it has a lot of character. It was my wife's birthday and they were kind enough to upgrade us to a corner suite. Our room was huge! The bed was firm and very comfortable and the hotel is close to restaurants and the train stops. We did not need a car. For a weekend in Boston this hotel met our needs and we definitely recommend.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Waterman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New York City
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 January 2013

Our recent stay at the Eliot was a huge disappointment. We planned a short trip to Boston, and the Eliot came highly recommended. While the staff was pleasant, the hotel is tired and in need of a face-lift. Our bedroom was so dark, I asked for an extra light. Housekeeping did a poor job- we went out for the day and when we returned, our pillows were just as we had left them- tossed on the chairs of the sitting room- the beds were lumpy and not neatly made.When I asked the evening housekeeper about it, she told us she was just there to turn down the beds, and that it was the morning housekeeping staff's problem, not hers. The hallways and staircases were not clean with dust on the edges of the stairs. The restaurant's restroom smelled of urine. At Clio, we both ordered the truffle risotto special. The entrees were so salty we returned them. After we complained, our waitress sent over an officious captain who all but suggested we didn't know what truffles should taste like! We assured him we did, and that the ones they brought us were wildly oversalted and impossible to eat. We will certainly not return, and I would advise travelers to avoid this overpriced, poor place.

Room Tip: Don't bother staying here!
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  • Stayed December 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank nyctraveler12380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review, 8 January 2013
It is regrettable this guest’s experience was fraught with disappointment. This experience is clearly the antithesis of what we strive so hard to provide, impeccable accommodations and unsurpassed service. Although the hotel’s accommodations are continually upgraded and maintained, I am excited to inform all potential guests that as of January of this year, all of the rooms in the hotel will be newly decorated, creating a new modernity featuring crisp clear lines, flatter surfaces and warm, relaxing colors, resulting in a product that would be pleasing to even the most discerning guests.

I would like to apologize to this guest for the extremely callous and unprofessional response of the housekeeper. I wish to assure all prospective guests that this is contrary to our standards and is being investigated with the utmost priority. Our entire staff has been groomed to be proactive and highly attentive to all our guest’s needs, something we take great pride in, and certainly not anything we wish to jeopardize. I am grateful this has been brought to our attention.

Lastly, our restaurant Clio’s manager who was the “captain” this guest refers to recalls the event. As a restaurant of Clio’s caliber and with national reputation, the entire staff is always concerned whenever a patron is dissatisfied. The experienced and knowledgeable manager did not intend to challenge the guest’s assessment, but simply tried to obtain more information to determine weather there was a genuine flaw or simply a matter of subjectivity.

Although striving for perfection is our mission, problems can, nevertheless, arise, in which case it is usually best to make one’s concerns known soon as soon as possible; this way, the hotel has an opportunity to address the problem and find the best resolution to ensure guest satisfaction. I invite this guest to contact me directly the next time he or she visits Boston. If so we will ensure a stay that is commensurate with both of our expectations.
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Windham, Maine
Level Contributor
117 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 January 2013

Very convenient location- minutes from the T. Rooms were clean and well appointed. Staff was exceptionally friendly and helpful. Have stayed in many hotels in Boston- this will become our go to hotel in the future!

  • Stayed January 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Mychelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 January 2013

We have stayed here 3times-most recently for New Years Eve 2012. The hotel is in a great location and is vey comfortable and quiet. The service is great and the rooms a very clean.

I would rate it higher, but the front desk needs to be briefed on the packages they offer. There was a bit of confusion about the New Years package-including an overcharge for parking!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BostonTraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review, 5 January 2013
I wish to thank this guest for her kind words about the Eliot Hotel, and am gratified she rates our cleanliness, service and location so highly; it is always an extra special compliment coming from repeat guests. I extend my apologies for any confusion at the front desk regarding the New Year's Eve package. Normally, our small staff is quite well versed in all aspects of our packages as they are cross-trained and perform reservation functions as well. We will definitely look into this but I wish to assure our valued guest and the Tripadvisor readership that they can have confidence in the information they receive from any of our staff.
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Chelmsford, United Kingdom
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 January 2013

My family had a wonderful stay at The Eliot Hotel over Christmas. The hotel was perfectly located in a lovely area. Our suite which had two bedrooms and a comfortable lounge area
was spacious and almost perfect for a Christmas holiday. What would have made it perfect would have been a coffee machine as most coffee shops were closed on Christmas day.
The little bags of jelly beans were a lovely touch but bottles of water would have been very welcome after a transatlantic flight and I would have expected complimentary water in a hotel of this calibre particularly a hotel as expensive as The Eliot.

  • Stayed December 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Scotfrannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review, 5 January 2013
I am delighted the Eliot Hotel was part of a perfect Christmas for this guest and that our spacious suites provided comfort and convenience for the entire family. Although there are no coffee makers in our suites, we do offer 24 hour tea and coffee service via room service. Lastly, we will certainly consider the idea of complimentary water throughout the year. We actually do provide complimentary water during the warmer months, April through September, but this guest's suggestion makes a lot of sense and I am sure it is something other guests would appreciate as well. I would also like to take this opportunity to inform the Tripadvisor readership that because of our committment to personalized service, our staff is always ready to assist guests with any of their requests.
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Albany, New York
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 December 2012

We just got back from an anniversary weekend in Boston. We were going to try the Mandarin Oriental, but decided at the last minute to return to the Eliot. We've stayed there before and have always been happy.

The rooms look just like the picture. You are close to things Boylston and Newbury, and the T is just around the corner.

You do have to walk through the sushi bar to get to the restaurant for breakfast, and you do get a fishy smell there, but it does not carry into the restaurant. A bit unexpected but not worth paying more for a fancy lobby at a big box hotel . The other quirky thing we experienced was trying to figure out the internet connection.

I will say they have to upgrade their reservation module. I booked the room and never got a confirmation email. I called the next day and they confirmed it and sent one manually, but we were concerned. Surprised they aren't members of SLH.

All in all, it is hard to find a nicer room at this price and location. We'll stay there again.

  • Stayed December 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigcat13203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review, 4 January 2013
I wish to extend congratulations to these guests on their anniversary. It is, indeed, an honor that we were chosen to be part of such a significant and memorable occasion, and we are delighted that they are part of our "family" of repeat guests. With reference to our reservations module, we have reviewed all systems for generating confirmations and are satisfied with their operational integrity. Lastly, with respect to "SLH," the Eliot Hotel currently chooses to participate with World Hotels, a collection of distinctive properties that closely reflect the unique characteristics of their locations.
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Chapel Hill, North Carolina
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 December 2012

This is a small hotel with character in a quiet edge of downtown Boston. The room was clean and comfortable. This is definitely not a cookie cutter property as reflected in the odd size/shape of the bathroom that demonstrated the building age and the multiple renovations that made it all fit into modern room standards. The desk staff was quite friendly, but didn't seem particularly experienced. Expect some up/down stairs to get from street to front desk, so this is not an easyi entry for handicapped. Breakfast is in the Japanese restaurant, so expect the faint smell of fish in the morning. It was disappointing that the room service staff said they couldn't deliver dinner because of a private event in the restaurant. They did, however, call back and dinner did arrive, although it took quite some time. Having said all this, it was a pleasant two night stay and a break from the usual.

Room Tip: Entry from the street requires some ups and downs before reaching the desk and elevator.
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Travelteam69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph P, Assistant General Manager at Eliot Hotel, responded to this review, 30 December 2012
I wish to thank this guest for taking the time to share his pleasant experience of staying at the Eliot Hotel and am delighted he found our independent property to be distinctive and friendly.
I would like to clarify, however, that the hotel serves breakfast in our contemporary French restaurant Clio, not in our Japanese restaurant Uni. The large windows showcasing the cityscape of our neighborhood along with the warm and clean contemporary design of our restaurant, Clio, provide an inviting atmosphere with which to begin your day. It is perplexing, however, that room service indicated dinner could not be delivered because of a private event. Regardless of any event, room service is most definitely available 24 hours daily. I extend best wishes for the New Year and look forward to the possibility of having this guest return to our hotel the next time he visits Boston.
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Additional Information about Eliot Hotel

Property: Eliot Hotel
Address: 370 Commonwealth Ave., Boston, MA 02215-2801
Phone Number:
Region: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Boston
#7 Luxury Hotel in Boston
#15 Romantic Hotel in Boston
#23 Business Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Eliot Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
The Eliot Hotel is set on one of the most beautiful boulevards in America, a stone's throw from fashionable Newbury St. shopping, Copley Place and Boston’s major art galleries and cultural attractions, as well as universities and research centers. This historic, boutique hotel provides European luxury and unique elegance not found in other downtown Boston area hotels. ... more   less 
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Also Known As:
Eliot Hotel Boston
Eliot Suite Hotel

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