Plus points: a very good rate for a small suite plus breakfast (perhaps that should have alarmed me?); good location near Newbury Street.
Minus: without a doubt the worst service I've had at a hotel in a while. After a long flight, booked room service - it didn't arrive after 45 minutes so I called to cancel. No answer; left it ring for 10 minutes; no answer. Called the front desk to get them to cancel; polite apology; accept busy times means small hotels can't cope. Then ten minutes later a waiter arrives at my door with the order and is the most surly, ignorant one I've come across in a very long time. Go to bed hungry. Told reception in morning before I left.
We all make mistakes. The mark of a good hotel is how they are dealt with. Avoid.
- Official Description (provided by the hotel):
- The Eliot Hotel is set on one of the most beautiful boulevards in America, a stone's throw from fashionable Newbury St. shopping, Copley Place and Boston’s major art galleries and cultural attractions, as well as universities and research centers. This historic, boutique hotel provides European luxury and unique elegance not found in other downtown Boston area hotels. ... more less
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- Also Known As:
- Eliot Hotel Boston
- Eliot Suite Hotel