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“Outstanding Service”
Review of Eliot Hotel

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Eliot Hotel
Ranked #9 of 83 Hotels in Boston
Certificate of Excellence
Level 4 Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Outstanding Service”
Reviewed 8 July 2014 via mobile

This is our second stay at the Eliot Hotel. The first was with adults. This time we brought our kids back. The hotel is quaint and rooms are spacious. Although the bathroom is small. But the real kicker is the service. No matter what the request it was met or exceeded with a smile. I would recommend this hotel to anyone.

Stayed July 2014
Helpful?
1 Thank Wade W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
Cheltenham, United Kingdom
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 July 2014

Stayed for 5 nights - really nice hotel with character and area felt very safe. Rooms good, especially as I was upgraded to a suite! Staff extremely friendly and helpful. Excellent location, lovely 25/30 min walk to the harbour area via the beautiful Newbury Street and Boston Common. Would definitely stay there again and would highly recommend to friends.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scottie623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udhailiyah
Level 5 Contributor
56 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 3 July 2014

This hotel is perfect if you have any business at the Boston club, which is right next door. It's a small hotel with a personal feel to the service. The suites are lovely, clean and very quiet and comfortable

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yusuf41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amston
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2014

Exceptional! Will definitely be back when visiting Boston. The building isn't perfect but it shows the true character of the hotel and the era it was built in. Didn't eat at the hotel so cannot comment on dining but our overall experience was great and the location couldn't have been better.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Slbjmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Papeete, French Polynesia
Level 6 Contributor
122 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 July 2014 via mobile

We stayed 3 nights at the Eliot hotel. Good location near Newbury street and the Prudential Center. Good jogging along Charles River. We had a Big suite divided by french doors, very comfortable, but the bathroom was very small especially the shower!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karinetahiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 June 2014

I was excited to book a 4 star near Fenway Park. I will say the location was very convenient. It was a short easy walk.

It was a mess trying to park and use the valet. We ended up sitting at the traffic light holding up others as they seemed disorganized and cars were all parked crooked.

We booked with Priceline which was noted during check-in by the clerk in a snotty way. When we asked for a king room she said she would check. She walked away and returned to tell us there wasn't one available as they were booked. Based on the activity we saw and the fact rooms were still available on their website that morning I am certain they were not booked. I have booked many rooms with Priceline and always had better service by a hotel.

The room was tiny. No coffee maker even, a small pot of room service coffee was $7. The bed was tilted at a weird angle. So it felt like you were sleeping downhill. The shower was nice. The toilet didn't flush properly.

At checkout there was no good morning or how was your stay. Simply the amount of the parking and coffee. After we left, we realized that the valet had backed my car into something. I have a large white scratch and my rear bumper is popped off. They never said anything.

Overall very unhappy with the hotel. We stay in Boston almost monthly and although this was a convenient location I would not stay here again. If you are looking at a boutique hotel I recommend the Envision, Copley Square Hotel or the Loews. All were much better. Or even the Marrriott at Copley Square

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mitchellsmom921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2014

Had a fantastic stay during my extended stay at The Eliot. While I was initially given a smaller room, I was upgraded to a bigger suite which fit my needs perfectly. The real gem of this hotel is its first-rate service & friendliness across most levels (front desk, porters, doorman, lobby staff). Only exception is housekeeping, which seemed a bit spotty. I did however slept beautifully on the magically comfy bed. The hotel is well situated with easy crosstown access. Uni Japanese restaurant quality is fairly high, but clearly overpriced (easily 3-4X that in Japan) and portions are tiny. Overall, I greatly respect Eliot Hotel's ambition to operate on a smaller boutique size while providing the highest levels of service quality -- quite rare in the U.S.! Perhaps this level of service is only possible due to smaller relative size... Will definitely stay again at the Eliot.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saito462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eliot Hotel

Property: Eliot Hotel
Address: 370 Commonwealth Ave., Boston, MA 02215-2801
Phone Number:
Region: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Boston
#7 Luxury Hotel in Boston
#15 Romantic Hotel in Boston
#23 Business Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Eliot Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
The Eliot Hotel is set on one of the most beautiful boulevards in America, a stone's throw from fashionable Newbury St. shopping, Copley Place and Boston’s major art galleries and cultural attractions, as well as universities and research centers. This historic, boutique hotel provides European luxury and unique elegance not found in other downtown Boston area hotels. ... more   less 
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Also Known As:
Eliot Hotel Boston
Eliot Suite Hotel

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