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“Totally overrated”
Review of Eliot Hotel

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Eliot Hotel
Ranked #12 of 85 Hotels in Boston
Certificate of Excellence
Reviewed 24 July 2014

Rooms are tiny if you are not in a suite and fairly run down. Air conditioning didn't work and when we told the front desk the response was that you should not put it to the lowest temperature setting because hot air will come out....not sure how that could be the case. A high end hotel would have apologized and moved us to another room. On a positive note, the location is great.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Juniordavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph P, Assistant General Manager at Eliot Hotel, responded to this reviewResponded 25 July 2014

I would like to thank this guest for taking the time to review our hotel. The majority of the hotel’s accommodations are spacious Premiere suites averaging approximately 475sf. The hotel’s 16 Deluxe Guest rooms average 275sf in size. The entire hotel is renovated and all rooms completely redecorated less than 18 months ago.

I do apologize for the mechanical failure with the air conditioning. Although the hotel’s infrastructure is proactively maintained, there are times when unexpected failures can occur. In such cases, maintenance is always dispatched to the room to assess any failure and concurrently, we take whatever actions might be required, making our guest’s comfort and convenience a priority, including moving rooms if necessary. That this guest was just offered operational advice is perplexing and regrettable, as it seems the front office staff did not understand the extent of the issue. I invite this guest to contact me personally so I may review the circumstances of his stay directly with him.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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753 - 759 of 1,374 reviews

Reviewed 23 July 2014

After a long flight from Brussels to NY and then to Boston, we arrived at the hotel, where we reserved a suite for the 3 of us. Very friendly people & good service and a wonderful location. The suite was nice, but not that whow feeling. The bathroom was tieny tiny for the 3 of us. They did not take into account that we were there with 3 persons: not enough towels, body wash & shampoo. Airco was old and very noisy (we could not sleep with the airco on, because of the noise). There was no possibility to open any of the rooms. We had some bugs too in the room. For our feeling, we paid too much just for 2 nights (+/- 900$).

Stayed: July 2014, travelled with family
Thank Mich B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

The Eliot is a jewel in the city of Boston. Well located for walking to museums, Fenway and restaurants; gracious and friendly staffed; quiet, large and elegant suites. We loved our stay at The Eliot.

Room Tip: Our suite had a king size bed in the bedroom and a pull out couch in the other. Perfectly suited fo...
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Jennifer_A538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Right at the intersection of Commonwealth and Massachusetts. Great location to the ball park, dining (Boylston and Newbury), touring, Hop On, Hop Off, great walking distance to everything. We loved the Hotel as it is next to Harvard Club (and they were filming Whitey Bulger story while we were next door)! We got a corner suite and it was cozy and romantic. Bathroom facilities were more like Paris or London circa 1950 but everything updated, clean and accessible. The room was quiet and the layout was very comfortable. The staff was very responsive, service was great and we always left our key to our room at the Reception Desk. This was not like the Marriott Marque that we had just spent a week in at Times Square but it also didn't cost us over $800./night! Their restaurant is convenient and the food was excellent. However, we also had great dining selections just a few blocks away. Of course, the weather was super and it was Boston at its Best. We'll definitely be back to the Eliot Hotel.

Room Tip: Try to get outside rooms depending on number of people in party as we well as availability. See we...
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  • Stayed: June 2014, travelled with family
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Thank Hifliangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

the hotel still uses the heavy key on a brass key-chain and they still have the hotel check-in with the boxes that hold the keys just like an old luxury hotel in London or from the movies! Loved that my kids could see what hotels were like way back when. From the doorman to the front desk folks to the yummy brownies left on the desk after check-in its a fabulous hotel! location is awesome in downtown Boston. we walked to Harvard and back then to dinner on Charles st. and of course shopping on Newberry were steps away. Breakfast was fantastic. bathroom was luxurious. loved our stay! would recommend very highly! Bed was so comfy after a day of non stop walking!!

  • Stayed: May 2014, travelled with family
    • Value
    • Location
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Thank Texasboe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

just stayed here and have to say this hotel ideally situated for Newbury street boston
literally across the road for all the shops and restaurants and parks. One thing we found expensive was the drinks i hotel bar which was a shame as we wod of liked to drink in there more but at 36.00 dollars for 2 wines we decided to move on. All in all a lovely hotel rooms were clean would recommend for location alone

Stayed: July 2014
Thank eddySouthShields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

This hotel was located in the "Back Bay" area, perfect walking distance to shops, restaurants, parks, 1-1/2 blocks from Fenway, really a great location. I'd rather stay here then downtown near the Harbor.

Room Tip: We chose a 1 room suite, it was perfect!
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  • Stayed: July 2014, travelled with family
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1  Thank robolo610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eliot Hotel

Address: 370 Commonwealth Ave., Boston, MA 02215-2801
Phone Number:
Region: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Boston
#8 Luxury Hotel in Boston
#15 Romantic Hotel in Boston
#23 Business Hotel in Boston
Price Range: £154 - £338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eliot Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
The Eliot Hotel is set on one of the most beautiful boulevards in America, a stone's throw from fashionable Newbury St. shopping, Copley Place and Boston’s major art galleries and cultural attractions, as well as universities and research centers. This historic, boutique hotel provides European luxury and unique elegance not found in other downtown Boston area hotels. ... more   less 
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Also Known As:
Eliot Hotel Boston
Eliot Suite Hotel

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