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“Terrific stay!” 5 of 5 bubbles
Review of Hilton Boston Back Bay

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Hilton Boston Back Bay
Ranked #54 of 83 Hotels in Boston
texas
Level Contributor
180 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Terrific stay!”
5 of 5 bubbles Reviewed 22 March 2012

My college-age daughter and I just finished a terrific stay here. We were pleasantly surprised when we arrived to be upgraded to a room on the top floor with a view that was breathtaking. The location was great with plenty of stores, restaurants and nightspots close-by in the Back Bay area. Also good access to several T-stations and the Back Bay train station. The front desk staff was always friendly and very helpful, the room was nice and the business center was large, accessible and pleasant. We'd definitely recommend the hotel and will certainly stay here on our next trip to Boston.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 16 April 2012
Thank you for taking a moment to share your experience. I am happy to hear you had a great experience with us and enjoyed our hotel's location, service levels and amenities . We look forward to welcoming you back when you visit Boston.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,716 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (452)
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English first
Boston, Massachusetts
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 22 March 2012

The Hilton Boston Back Bay has got to be my favorite Boston hotel, maybe more because of memories than venue, but the hotel also provides excellent amenities and service. I've had two very good experiences there- one with a loved one and the other with a group of high school students I was accompanying to a Model U.N. conference at the Hynes Convention Center. For the first experience, they allowed me to check-in early and prepare the hotel room- as I was trying to surprise my girlfriend who was returning from a trip overseas. Their pristine and classy rooms and ultra-comfortable sleigh beds and high-thread-count sheets provided for the perfect evening and morning. For the second experience, I always felt the group was looked after and the proximity to the Convention Center was incredibly useful given the group's constant activity during the M.U.N. conference.

(Note: the two times I have been to this hotel were in September, 2006 and January, 2011- but neither are an option on the drop-down menu)

  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank etapley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 16 April 2012
Thank you very much for taking the time to share your experience. I am very happy to hear that our Team Members took such good care of you and you found the amenities of our property to your liking. Hope to see you return soon!

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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Amsterdam, The Netherlands
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 20 March 2012

Good room, perfect location. Ac made too much noise though. Free wifi if you go downstairs and logg in at the starbucks. Friendly staff, especially the female concierge.

Room Tip: Buy a cornerroom with a view, we had a nice view of the baseball stadium etc.
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AmsterdamAnita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 16 April 2012
Thank you for your review. I am pleased to hear you enjoyed your stay and will let our staff know that they helped you have a great stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pawtucket, Rhode Island
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 11 March 2012

I recently stayed here for two nights. I chose this location due to its proximity to the Hynes Convention Center were I was taking a very stressful licensing exam. I had many issues with my room including overly hot temperatures, dirty pillow cases, a mini-fridge whose temperature was set too high (all the contents became frozen causing a soda to explode all over my exam materials), AND a bathtub that was not properly set in its foundation. I honestly expected more from this hotel, and it added more stress to an already stressful two days of exams. However, despite all these issues, the front desk and engineering department were great. Mario in engineering should receive an award for his patience he had with me. Although I was offered another room for my last night, I decided against it because I needed to study. I think it's important to voice your concerns in order for the hotel staff to do their best possible to remedy their situation and for the hotel to improve/learn from their mistakes. The great customer service at this hotel is worth noting, and I hope that all the issues in room 1207 will be fixed for the next hotel customer. I hope the Quality Assurance takes note of this experience.

Room Tip: Wifi is not free here, but there is wifi in the lobby. Sometimes the front desk will give you compli...
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  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daizie45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 16 April 2012
I am sorry we were unable to provide you with the quality of amenities and service you expect from Hilton, I understand that this is not something you wanted to have to worry about during a stressful time. We apologize for the malfunctioning mini-fridge and issues with the bathtub, however I am happy to hear that our front desk and engineering staff responded quickly to the issues you reported. I hope you will consider giving us a second chance if you return to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conway, New Hampshire
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

Took my mother and my two teenage daughters into Boston for the night. The Hilton is really a perfect location for shopping, great restaurants and really enjoying all the city has to offer. The hotel is very clean and the staff is extremely friendly. Will definitely stay here again next time I return to Boston.

Room Tip: We had a corner room on the 20th. Had a great view looking south. I think a room on the other side...
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  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BrendaCConway_NH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 9 March 2012
Thank you for taking a moment to share your experience. I am happy to hear you had a great stay with us at Hilton Boston Back Bay and that you had an enjoyable weekend visiting Boston with your family. I am pleased to hear that you were able to take advantage of our convenient location and experience the best of Boston. We look forward to welcoming you back upon your next visit.
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Rochester, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

My wife surprised me for my 30th with a trip to Boston. We had three rooms (family and friends surprised me as well) on the 24th floor, which boasts incredible views including the Charles River and Fenway. The hotel is located in a wonderful area, tons of bars and great food right on Boyalston. I HIGHLY recommend the Samuel Adams Brewery tour along with the free trolly to Doyle's after. The food at Doyle's is incredible.

The pool area and workout rooms are top notch and the staff was amazing. They even sent a complimentary cheese plate and two Boston Lagers with a hand written note wishing me a happy 30th birthday....very nice and classy touch! The rooms were very nice (layout as expected, but very nice aesthetic touches here and there). Celebrated the big day at Gypsy Bar (very trendy, high class...and very expensive!!!) If you're looking for bars, try Storyville (nice lounge) as well as Beantown Pub.

The hotel definitely stands out and it certainly made for a great backdrop to an unforgettable birthday. Two thumbs up for the Hilton Back Bay! We will be back when the weather starts warming up!!!

Room Tip: Ask for a high floor for great views. Room 2407 has great views of the river and Fenway!
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  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TNTORTIZ8809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 March 2012
Thank you for choosing to stay with us at the Hilton Boston Back Bay to celebrate your 30th birthday. We are honored that you chose our hotel to celebrate your big day. I am glad to hear that you enjoyed your stay and experience excellent service levels from our staff as well as enjoying everything Boston has to offer. I will be sure to share your comments with the rest of our team and I look forward to welcoming you upon your return to Boston.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santo Domingo, Dominican Republic
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

We had a great time in Boston at the Hilton Back Bay. It is centrally located and the service and staff were great. Close to amny attractions and public transportation. The only down side was how expensive the parking is... but it is Boston and parking in expensive all over. So if you really dont need a car, use the T or taxis and save on the parking.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lal0s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 March 2012
Thank you for taking a moment to share your experience. I am happy to hear you had a great experience with us at the Hilton Boston Back Bay and enjoyed the service levels and location of the hotel. We look forward to welcoming you back when you visit Boston.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Boston Back Bay

Property: Hilton Boston Back Bay
Address: 40 Dalton St, Boston, MA 02115-3155
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Boston
#45 Romantic Hotel in Boston
#45 Family Hotel in Boston
#47 Business Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Boston Back Bay 4*
Number of rooms: 385
Official Description (provided by the hotel):
The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more   less 
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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