This is your standard business/convention hotel next to Hynes Convention Center, but now most of the big convention action has shifted to the new Boston Conference and Exhibition Center miles east of the hotel, so you need to take a shuttle. But for tourists and others that want to be in Back Bay, this is a great choice. The combination of very good rooms, friendly and helpful service, amenities and location add up to a very pleasant experience. The main drawbacks are expensive add-on charges such as for parking and internet (if it doesn't come with your room rate).
The room is typical for this chain, but generally better than most. The beds are quite comfortable but not top of the class, and all the pillows were very, very soft with no head support (I needed three just to keep my head from falling backwards). The room is good size, with a fairly large sitting chair. The desk is average but the desk chair is top notch, almost Aileron quality. The internet connection is excellent and this is meant to be a business hotel. There is a fair amount of drawer storage space, a small closet (but with iron and board), only one nightstand and not enough table top space, a flatscreen TV with good choice of channels, a mini fridge and storage console for snacks and drinks, and a decent bathroom with the usual amenities but a rather weak showerhead. There are only 20 rooms per floor, so you don't feel overwhelmed by the size of the hotel, and ice machines are always nearby. The towels are very soft. The toilet roll holder is located behind the toilet, for no good reason. It could be moved four feet forward and still be under the sink vanity. But otherwise the room is very functional if not very inspirational. It's calm and soothing.
A very nice touch is the lounge off the lobby which has comfortable seating, computers with printers for the use of all guests. The elevators are room key controlled which is nice with such a big hotel and who knows what people meandering in the lobby. The concierge and front desk staff are knowledgeable and helpful. They seem genuinely interested in helping the guests and seem to like their job. The pool and hot tub are small for a hotel this size, but we never saw more than a handful of people there. The fitness center was larger and well equipped. I never went to the hotel restaurant or used room service. But why would you when the hotel is next door to the Shops at the Prudential Center with its half dozen restaurants, mammoth food court, and hundreds of shops.
Two subways stops are within two blocks on two different lines, and many bus lines run within a block. Plus it's only a one block walk to Boylston Street and the beginning of Back Back. This is a great location, like most of the Back Bay/Copley Plaza hotels. You don't need a car to get to a lot of attractions, and with the cost of parking, think twice before parking here. Cabs are quite expensive: a 15 minute ride cost $50, and I did that three times, so it was no fluke.
So in summary, if you don't mind a large chain hotel, this is one of the better options. If you can get a good price, grab it.
- Official Description (provided by the hotel):
- The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more less
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- Also Known As:
- Hilton Boston Back Bay Hotel Boston
- Hilton Hotel Boston
- Boston Hilton