The Hilton Back Bay is in a great location, and the guest rooms are very comfy, clean, and well-appointed. Everything you'd expect from a Hilton.
We were here for a family wedding. The wedding and reception were at the hotel and the staff did an great job making sure the event was wonderful.
The unusual event: at 4 am on Sunday morning, a transformer in the neighborhood blew and for several blocks of Boston, the electricity was gone. So, no television, no phone charging, no traffic lights, nada, zip, zilch. At daylight, from our room on the 23rd floor we could see utility trucks at work, digging up the street way below us.
We were checking out that morning, and the hotel's generator was keeping one of the 3 elevators going. We grabbed our luggage and rode down. As soon as we arrived in the lobby we were greeted by the concierge asking if we needed any help and directing us to the cafe where the hotel was providing everyone a free hot breakfast -- the works, eggs, bacon, sausage, potatoes, juices, pastries, everything. The staff was bustling in and out of the kitchen to do feed everyone.
Front desk and front door crew were helping all guests with their needs, and they were so positive and friendly and professional. Well done, Hilton Back Bay!More
- Free Wifi