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“Hilton Back Bay”

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Hilton Boston Back Bay
Ranked #54 of 83 Hotels in Boston
Northampton, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
“Hilton Back Bay”
Reviewed 1 February 2014

My experience at Hilton Back Bay for an event at the Hynes Conference Center for business was very good to excellent. I would stay at this hotel whenever I am in that area of Boston and would recommend this hotel to business colleagues and friends.

  • Stayed January 2014, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cormac99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 February 2014
Thank you for taking the time to review your recent stay at the Hilton Boston Back Bay. We are so glad to hear that you enjoyed your stay, it was our pleasure serving you. We certainly hope to see you again should you return to Boston in the future!
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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Dorado, Puerto Rico
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 31 January 2014

I recently spent several days in Boston staying at the Boston Back Bay Hilton. It was the fourth time that I have stayed there over a number of years. The service was fine and the rooms were both clean and quiet. It is a typical Hilton and that is what I like.

  • Stayed December 2013, travelled on business
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Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 February 2014
Thank you for taking the time to review your recent stay at the Hilton Boston Back Bay. We are very happy to hear that you found our hotel to meet the high Hilton standard, it is very important to us that we live up to our guests expectations. It would be our pleasure to host you again should you return to the Boston area in the future!
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Boston, Massachusetts
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 January 2014

Consistent with expected quality of Hilton and with extended stay (15 days) had exceptional rate. Easy access to shopping, restaurants and metro. Executive Club b'fast buffet best I've had. Access to pc, Mac & printing next to in house Starbucks. Bar/Restaurant kind of dull and sterile, but food & wine selection OK. Large gym with modern equipment. Indoor pool but too small for laps. Whirlpool not hot. Room service prompt, but menu limited. Front desk staff very accommodting to changes to requirements. Ask for special rates if you are attending patients at Mass General.

Room Tip: Views of Charles River if you ask. Panorama rooms a strange shape with less space. Avoid floor with...
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  • Stayed December 2013, travelled solo
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Helpful?
1 Thank rokiwolff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 February 2014
Thank you for taking the time to write about your recent experience at the Hilton Boston Back Bay. We are thrilled to hear how much you enjoyed your stay and that you found our staff friendly and our property accomodating. It would be our pleasure to host you again should you return to the Boston area!
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Portland
Level Contributor
152 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 471 helpful votes
Reviewed 29 January 2014

After flying overnight and arriving at 7:30 am on a Saturday morning we were planning on storing our luggage and heading out to see the city. Instead, upon check-in the clerk said she would be happy to give us a room immediately rather than store bags which was a wonderful surprise. In addition, as Gold members, we were entitled to have continental breakfast in the members lounge. We were only staying one night but the clerk decided to give us the entry coupons for the day of arrival and the next morning as a courtesy and again without our requesting it. We didn't even realize this hotel had a lounge for the Gold and Diamond members. She was fabulous.
The physical hotel has been renovated, yes it is an older building, but the lobby and rooms have been very attractively renovated. Nice toiletries in the rooms, decent towels, flat screen tv's, a/c that functioned just fine, good beds, etc.
Some people have complained they can hear noise from hallways or the toilet flush in an adjoining room. Well, let's not have too big of a hissy fit because this is clearly the most affordable name brand hotel in Back Bay. If a guest doesn't like the low price point then march across the street to the Sheraton and pay up. And if you really want to pay up then go to the Westin or Fairmont. What I notice is that everyone wants a deal but if there is the slightest inconvenience (hearing a toilet flush, OH MY) or an underpaid staff member who is maybe having a bad day, then the gripes start flowing.
A special thanks to the staff in the club lounge. You all were so polite, quick to offer help and pick-up after a lot of guests who didn't even have the courtesy to tip or otherwise express their thanks to you.
Our stay was great. I would have no problem staying here again or recommending this property to any of our friends.

  • Stayed January 2014, travelled as a couple
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Helpful?
3 Thank PDXStocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 February 2014
We would sincerely like to thank you for taking the time to write such a detailed, generous review of your experience at the Hilton Boston Back Bay. It means so much to us that you enjoyed your stay and are so enthusiastic about our friendly staff. We would be thrilled to host you again should you return to the Boston area!
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Savannah, Georgia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 January 2014

The location of the hotel may be the most alluring feature of all (close to Hynes Center, Prudential Center, etc.). Otherwise, the staff and room were similar to that of any other hotel you would find across the nation. One major downside many people were complaining about at the conference I was at discussed how the there was a charge for internet usage unless you were a member of the Hilton's version of a rewards program. Overall, the city of Boston is amazing, but I would choose any of the hotels in that area (just dependent upon price).

  • Stayed February 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank 22jolam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 February 2014
Thank you for taking the time to review your recent stay at the Hilton Boston Back Bay. We sincerely appreciate your feedback and comments and apologize for inconvenience you faced due to the fee for wifi. Guests are our top priority and we hope that you will give us another chance to show you the true Hilton hospitality!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2014

Very good hotel with excellent location next to prudential centre and easy to walk to all areas of central Boston! Didn't have breakfast due to abundance of restaurants and cafés nearby. Boston is a great city with so much to do!

One small thing for Hilton to work on for me is a common theme on here - free wifi is a must for a Hilton as there is so much free wifi nearby! Come on Hilton!! Charging $18 a day for wifi is ridiculous particularly when there is free wifi 50 yards away! If you add this in I think you'll find your business will increase and people will spend more time in the hotel and subsequently spend more dollars with you rather than in the prudential centre!

Room Tip: Ask for room 2008 - really high up and great view of the city with very comfy double bed and very qu...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Andrewbru2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 27 January 2014
Thank you for writing a detailed review of your stay at the Hilton Boston Back Bay. We sincerely appreciate your feeback and are thrilled that you enjoyed your stay. We would love to host you again should you return to the Boston area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dennis, Massachusetts
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 January 2014

Packages and promotions here can be a great deal, one includes parking (otherwise $41 nightly.) Next to Prudential Center, Hynes Center and Christian Science Church. Breakfast Buffet is extensive and there is a Starbucks as well.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ParistoCapeCod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 27 January 2014
Thank you for sharing your experience at the Hilton Boston Back Bay. We are thrilled to hear that you enjoyed your stay and would love to welcome you again should you return to the Boston area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Boston Back Bay

Property: Hilton Boston Back Bay
Address: 40 Dalton St, Boston, MA 02115-3155
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Boston
#45 Family Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Boston Back Bay 4*
Number of rooms: 385
Official Description (provided by the hotel):
The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more   less 
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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