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“great people”

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Hilton Boston Back Bay
Ranked #52 of 83 Hotels in Boston
Certificate of Excellence
Savanna, Illinois
1 review
“great people”
Reviewed 8 May 2014

i had such an unbleievable stay here everyone from the front desk to the restaurant was delightfull! i especially wold like to thank Hannah at the front desk as she was very polite and sincere. she listned to all of my issues and made me feel more welcome and cared for. She turned my day around!

  • Stayed April 2014, travelled with family
    • Service
Helpful?
Thank gonzales t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 9 May 2014
Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. I appreciate you taking the time to compliment the team and, in particular, Hannah.I am fortunate to have a great team that focuses on taking care of our guests, and I thank you for noting it!
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  • Sleep Quality
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  • Value
  • Cleanliness
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Vancouver, Canada
Level 6 Contributor
277 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 5 May 2014

On the positive side, an excellent location in downtown Boston, clean room, very comfortable bed, and great staff, especially the concierge. On the negative side, the breakfasts suffered from minimalist selection, lukewarm coffee, and dour staff.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brian790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 7 May 2014
Thank you for your feedback. We regret we were not able to provide you with the dining experience you expected. We are constantly innovating our menu offerings and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area.
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Nashville, Tennessee
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 May 2014

My husband and I stayed here in April for a total of 3 nights (2 separate stays due to a work night stay in New Hampshire). For the first stay, I had booked a King Corner room with my HHonors points and we had a very nice stay (fairly clean room - minus a piece of gum we found stuck to the back of the alarm clock, enjoyed the nice breakfast in the Diamond Lounge within Forty Dalton, easy access to the subways via the Prudential Center station, walking distance to Fenway) - but it was the second stay that really stood out to us.

On my reservation, I had indicated that we were celebrating my husband's birthday and going to see a game for the first time at Fenway. When we checked in for our 2nd stay, the front desk staff member who checked us in (I didn't get her name - but she was WONDERFUL!) acknowledged that we were celebrating his birthday and gave us a great King Corner Room (which was what I booked) up on a high floor with views of the river and of Fenway. After we settled in the room, there was a knock at the door and a very sweet lady delivered a great snack basket with a birthday card from the hotel staff for my husband! The snack basket had chips, Cracker Jacks, peanuts, pretzels, and root beer - he loved it! They also included a few coupons for breakfast. I've stayed at several other Hilton properties on either my own birthday or my husband's birthday, and we've never received anything like that at those other hotels. It was a very generous "extra touch" that really made an impression - and we greatly appreciate it!

The staff here was very friendly - always asking if we needed directions or help. The rooms were nice (maybe not as new or modern as other properties, but still nice) and the corner rooms are very large - plenty of floor space. The bathrooms are smaller, but still had plenty of space there also. The hotel is easily walkable to the Prudential Center (shopping, restaurants, car rental, etc.) and Fenway - and you can easily take a cab or the subway to other parts of the city outside of Back Bay. The Diamond Lounge offered a nice breakfast with eggs, bacon, sausage, oatmeal, cereals, pastries, bagels/toast, yogurt, fruit, juice, sodas, water, and a coffee machine that brewed hot chocolate along with a couple of other coffee drinks. We would definitely consider staying here again and appreciate all of the staff who made my husband's birthday trip fun and memorable!

Room Tip: Higher floors offer better views. The river views were especially nice.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LovesToTravel0914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 6 May 2014
We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations. Your many wonderful compliments for our hotel staff are sincerely appreciated and we are thrilled that your husband enjoyed his birthday weekend! We hope you enjoyed the game and make plans soon to join us again for another memorable stay.
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Alexandria, Virginia
1 review
Reviewed 4 May 2014 via mobile

I stayed there a couple of days ago with some friends and let me just say I had a great time. The staff was very friendly and attentive especially the front desk supervisor Hannah. She was so wonderful. She adressed all of my questions/concerns and made me feel trully welcome. She went above and beyond my expectations. She deserves a recognition.

Stayed April 2014, travelled with friends
Helpful?
Thank sloan w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 May 2014
Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. I appreciate you taking the time to compliment the team and, in particular, Hannah for her dedication to our guests and making sure you had everything you needed at check in. I am fortunate to have a great team that focuses on taking care of our guests, and I thank you for noting it! I hope the cut on your face has healed and look forward to welcoming you and your friends back to Boston soon!
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New Castle, Delaware
Level 6 Contributor
112 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 4 May 2014

from the moment you arrived at the hotel it was inviting. from the moment you arrive you are greeted by someone and every staff member you come across greets you in some manner and makes you feel welcome. i arrived very early and was permitted to check.into my room without any hassles which enabled me to get to my seminar on time. the room was very clean and comfortable and even though i was only there one night it was relaxing. the only negative which the hotel can not control is loud unconsidered guest in the hallway at 11:00pm, after a long day of travel and sitting in meetings i was beat and those obnoxious where a pain.
i was looking for a good place to eat dinner and was given a very good recommendation by the hotel clerk. would highly recommend this hotel if visiting boston.

Room Tip: do not stay near elevator
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walkerbail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 May 2014
I am delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations. Your many wonderful compliments of the hotel are sincerely appreciated and I am thrilled that you experienced true Hilton Hospitality with our Staff! We look forward to welcoming you back to Boston soon.
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Avon, Connecticut
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 May 2014

We had to share the exceptional experience provided by the food service folks in the "Diamond Lounge" at Forty Dalton, within the hotel. Ms. Jasoda Ramcharan, was amazing in that she catered to our every need and question without hesitation. We later found out that she actually has a host of regulars who seek her out, whenever they are at the hotel. It is rare to find an individual who takes their job this seriously and has such a perfect attitude while doing it.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 May 2014
Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. I appreciate you taking the time to compliment the team and, in particular Jasoda, her dedication to our guests and making sure you had everything you needed in the lounge. I am fortunate to have a great team that focuses on taking care of our guests, and I thank you for noting it! I look forward to welcoming you and your friends back to Boston soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sayreville, New Jersey
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 May 2014

We stayed here 4/24-4/27/14 and loved this hotel and location. Staff was extremely nice and in my opion, the best location in the city. We really enjoyed Backbay but hit the entire city. It's only 90 minutes but take the Duck Tour, it's very good. Enjoy!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 5 May 2014
Thank you for the great review. I am glad you found our location to your liking and that you were able to enjoy all that our wonderful city has to offer! We hope to welcome you back to Boston soon!
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Additional Information about Hilton Boston Back Bay

Property: Hilton Boston Back Bay
Address: 40 Dalton St, Boston, MA 02115-3155
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Boston
#45 Family Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Boston Back Bay 4*
Number of rooms: 385
Official Description (provided by the hotel):
The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more   less 
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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