The room I was put in was right off the elevator, the TV did not work, and the room REEKED of smoke. I called the front desk about the TV, they sent someone up to fix it. I asked for a different room. I was moved to a room directly above the room I was originally in, so the room still smelled faintly of smoke. The shower didn’t drain properly, I was standing in 2-3” of water. I left a note about it, it was supposedly fixed. The next morning, I was again standing in water taking a shower. I left another note. It was supposedly fixed again. The next morning I again stood in water taking a shower. I did not receive any bottled water, I had to keep requesting it. I did not receive my bill the morning that I was leaving, I had to request it from the front desk. The front desk was not knowledgeable about the area and the concierge desk was not staffed. No signs in lobby about the events for the day and their location. Terrible experience!!!
- Official Description (provided by the hotel):
- The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more less
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- Also Known As:
- Hilton Boston Back Bay Hotel Boston
- Hilton Hotel Boston
- Boston Hilton