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“Good not Great”

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Hilton Boston Back Bay
Ranked #54 of 83 Hotels in Boston
Bangor, Maine, United States
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good not Great”
Reviewed 24 July 2014

I attended a business event here last month and must say that the hotel was nice, but not great. I initially had some trouble finding the attached parking garage, which could have been labled a little better. The staff were peasant and the room was comfortable, if not spectacular. Location was fantastic. A short walk from plenty of food and entertainment. Overall, good hotel!

  • Stayed June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Alton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 24 July 2014
Thank you for taking the time to commend our team members for providing you with excellent guest service. We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations. I am sorry you had some trouble finding our parking garage, we are in the process of updating our website that will provide a clearer version of directions. We greatly appreciate your business and loyalty, and hope to welcome you again.

Warm Regards,
Dominique Marty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,787 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (464)
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2014

The Hilton Back Bay Hotel was excellent. Their pool was perfectly clean along with their hot tub. The staff was very helpful and kind. The room temperature was on the spot as well. We also enjoyed the onsite dining.

  • Stayed August 2013, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 24 July 2014
Thank you for sharing such kind words about your stay at our hotel. We are pleased to hear that our pool and hot tub was just one of that many things that provided an exceptional experience for you. We greatly appreciate such high praise as well as your choice to stay at our hotel. We are looking forward to your next visit when we will have the opportunity to build on the trust and loyalty that we have with you.

Warm Regards,
Dominique Marty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sterling, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2014

My husband and I stayed at the Hilton for a long weekend recently. We had excellent service from the start (from Pamela at the service desk). Our flight arrived early in the day, and we were able to have our luggage held until later in the day when are room was ready. We had a beautiful panoramic-view room up on the 20th floor overlooking the Prudential building and the Charles River. The room was spacious and modern, with an incredibly comfortable bed. Loved the tile in the bathroom shower. The location was perfect for sightseeing. Because it's so close to the convention center (across the street), we were able to take advantage of the $5 Logan Express bus to & from the airport. Also one block away is Boylston Street with all the restaurants & shops. We walked to Fenway for a baseball game one evening - only a 10 or 15 minute walk. The breakfast buffet was included in the package deal we got, and it was excellent with fresh made omelettes and other typical breakfast food. We had great service in the restaurant too. I highly recommend this hotel and would definitely stay there again.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 24 July 2014
Thank you for taking the time to post a positive review about your stay at the Hilton Boston Back Bay. We are glad you chose to stay with us with your husband for the weekend, as there are a great number of hotels to choose from in Boston. Our team members will enjoy hearing about this detailed account of your wonderful experience with us and will be more than happy to welcome you again soon.

Warm Regards,
Dominique Marty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spartanburg, SC
Level Contributor
140 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 July 2014

For our purposes, the location was the strength. We walk a lot, so for us, lots of things were
available and we did not have a car. The staff here are friendly and accommodating.
The room was large with a great view. The refrigerator came in handy, as we were there
for 5 nights. We got very good value, but that was because we were part of a conference
block of rooms.

Room Tip: Ask for an upper floor with a view of the Charles River. I had booked a lower priced room, but to...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank scmaddux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 24 July 2014
We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experiences for our guests especially when they are here for 5 nights is the reason for our success along with our excellent location. We are absolutely thrilled you took the time and effort to share your experience at our property with you. We hope you will stay with us on your next visit to our beautiful city and take full advantage of our prime location again. It would be our pleasure to welcome you back.

Warm Regards,
Dominique Marty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm
1 review
Reviewed 23 July 2014

The hotel was clean, comfortable and the staff was helpful. WiFi worked well and the breakfast was good. The rooms are of a good size and we were able to get a connecting room with the kids which was great.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Edward M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 24 July 2014
Thank you for taking the time to review your stay at the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. We are thrilled that you and your family enjoyed your time here! It is important that we accommodate all your needs and would love for you to stay with us again soon!

Warm Regards,
Dominique Marty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Holland, Pennsylvania
Level Contributor
136 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 July 2014

The Hilton was very nice and provided good access for a walks to several excellent restaurants and to the park. The location was near the Prudential center which has many restaurants and shops. The hotel is located close to Fenway, unfortunately the Red Socks were off for the All Star Game so we did not get to enjoy a game. My colleague and I stayed at the HBBB for a convention at the Boston Convention Center. This hotel is not conveniently located to the BCC. Fortunately the convention provided transportation to the convention which saved on taxi rides.

Room Tip: Ask for a higher floor on the Fenway side.
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank cndirector1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 23 July 2014
We are thrilled to hear that you and your colleague enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. We are absolutely thrilled you took the time and effort to share your experience at our property with you. We hope you will stay with us on your next visit to our beautiful city and take full advantage of our prime location as well as catch a Red Sox game!

Warm Regards,
Dominique Marty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 July 2014

This was my first time to Boston and I was glad I pick this hotel as it was in walking distance to some great restaurants and the mall. Check-in was quick and the lobby is nice with seating, a business center, and coffee bar. The room was clean with a pretty good view of the city and the window open for those times when I wanted to get fresh air. The room had a small refrigerator and a little coffee machine with a few bottles of Spring water. I self-parked and there was plenty of parking. Also, a few times I preferred a taxi as opposed to driving in the city and someone was always readily available to get a cab for me. Everyone was really nice and helpful. The only problems I had were the white towels and bed comforters had lots of stains. I know there is only so much they can do to clean it, but at some point you have to throw stuff out or maybe change your color scheme And the other issue was during my stay only 1 of the 3 elevators was working and there were a lot of people waiting sometimes between 5-10 minutes. Overall it was a good stay and I would recommend the hotel.

Room Tip: A room on a high floor is best
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank travelabbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonBackBay, General Manager at Hilton Boston Back Bay, responded to this review, 23 July 2014
Thank you for leaving us such an approving review of your experience at the Hilton Boston Back Bay. We are glad that you enjoyed your stay as well as our staff and amenities in the hotel. I do apologize about our towels and bed comforters. I have made our Director of Housekeeping aware of this issue and I thank you for letting us know! We appreciate your business and loyalty and look forward to the next time you stay with us.

Warm Regards,
Dominique Marty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Boston Back Bay

Property: Hilton Boston Back Bay
Address: 40 Dalton St, Boston, MA 02115-3155
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Boston
#45 Family Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Boston Back Bay 4*
Number of rooms: 385
Official Description (provided by the hotel):
The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space. ... more   less 
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Also Known As:
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Boston Hilton

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