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Hyatt Regency Boston
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Reviews (4,169)
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1,844
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2,948 - 2,953 of 4,169 reviews
Reviewed 2 March 2013

Only a few blocks from the Boston Common and from Faneuil Hall, this is a great jumping off point for all things downtown. The hotel is clean and comfortable, with staff that are helpful and friendly.

  • Stayed: February 2013, travelled with family
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2  Thank mickey91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2013

We stayed here for a week in April 2012. The location is excellent and you to walk to almost all the landmarks. It is a few blocks from Chinatown It is reasonably priced. The rooms are clean and have decent views.

  • Stayed: April 2012, travelled as a couple
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1  Thank TequilaVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this reviewResponded 6 March 2013

Thank you so much for taking the time to review our hotel. We love our proximity to Chinatown, but did you know we’re also near the Financial and Theater districts? We still have our fantastic location, but we have undergone some changes since your last visit in April and would love for you to come back and check out our newly renovated lobby. We hope to be seeing you again sometime soon!

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Reviewed 27 February 2013

Thank goodness it is because, like several hundreds other guests, we found ourselves “trapped” there when a blizzard hit Boston the day after we arrived.

The streets were under several feet of snow and the weather was so fierce at times, it was virtually impossible to go out.

The hotel coped reasonably well – although the restaurant service basically fell apart as a result of the unusually heavy demand.

However, when we complained about the delays, we were told what was going on and did not have to pay for what we had consumed.

Not exactly what we had wanted, as we went hungry, but at least the staff were honest. The menu went out of the window the next night and a pretty awful buffet was put on – undercooked and overpriced.

Despite this, the hotel room was warm and modern and the staff were friendly and helpful.

Wifi is not free in the rooms but if you use the system in the lounge you can practically get it for nothing outside your room. The business lounge is a bit cramped and too near the restaurant for peace and quiet but it was still acceptable.

The entrance is a bit underwhelming as you go down to a basement car park and take a lift to the third floor before entering the reception area.

Otherwise, it is very close to the financial district, Boston Common, Chinatown and only a 15-minute walk from the dockside area.

I only hope the weather is better the next time I go.

Stayed: February 2013, travelled with family
Thank Paulista668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this reviewResponded 10 March 2013

First and foremost thank you so much for taking the time to provide feedback on your stay at the Hyatt Regency Boston. As a fellow survivor of storm Nemo I can honestly say that I empathize with the predicament you had during your stay. All of us at the hotel were working at full cylinders to communicate and effectively find ways to serve the daunting demand that comes with being one of a few restaurants still open during the storm. I’m proud to hear that the staff remained “friendly and helpful” given the circumstances of the blizzard. We at the Hyatt Regency Boston view service as a calling, and do our upmost best to provide excellent service regardless of the weather. In the future I hope you do come back and try our restaurant in less onerous circumstances. I’m sad to hear that you found the buffet less than satisfactory; we were acting to provide the best meal for the large demand that came to the restaurant during the storm. We will also be hoping for better weather circumstances so that for your next visit we can have the opportunity to show you what great food and service our restaurant, Avenue One, can truly provide!

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Reviewed 25 February 2013

This is a great location right at the border of the financial/theatre districts and chinatown. Clean, higher end. Was a bit disappointed with the rooms though. Old carpeting, nicks and dents on all of the bathroom wood and fixtures, older tub, etc...BUT the bed is wonderful. Also, no night light and no bag in the closet for laundry. For the cost of the rooms, I was expecting a bit more.

  • Stayed: February 2013, travelled on business
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1  Thank Allentowntoboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2013

I've stayed at this Hyatt three or four times now while traveling to Boston on business. The place is quiet and clean and right in the middle of the financial district in Boston, walking distance from one of my favorites in Boston, Max & Dylan's. Also near the T...can't remember what line.

Anyway, haven't ever had to wait in a line to check in or out, breakfast was included in my stay (may have been part of the corporate plan) and was a hot buffet with sit down beverage service (which is kind of a bummer if you want to take the food and go back upstairs but overall not really a problem.)

The rooms are a reasonable size which is sometimes a problem in Boston. I'll stay here again without a doubt.

  • Stayed: February 2013, travelled on business
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Thank Jenny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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