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“Not as good as prior visits. Disappointed. Expected better.”

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Fairmont Copley Plaza, Boston
Ranked #19 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed 1 May 2014

Went for a conference. First room much smaller than what I had previously experienced here. First night noisy with traffic from Dartmouth St. and trash trucks rumbling by at 4:45 am. Switched rooms, still quite small, though quieter. Neither room had a dresser for clothes, only drawers in the bedside table. Would not have been enough for two persons, especially in the first room where the closet was miniscule. Safe in second room nonfunctional. Nice bathroom,

Location is great-- convenient to 2 subway lines, back bay, and multiple attractions.

For the money I expected much, much better. I would consider staying elsewhere next time.

Room Tip: Not 259 or 350.
Stayed: April 2014, travelled on business
1  Thank Zedd97511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 21 May 2014

Hello,
Thank you for sharing your experience with us here on TripAdvisor. I'm disappointed that your most recent stay was not up to the standards of your previous visits. We pride ourselves on offering our guests a consistent, memorable experience and I'm sorry to hear that we fell short. I have shared your comments with our Hotel Manager in order to facilitate further internal review. Thank you, again, for your post and I hope you'll give us another chance to "wow" you on your next trip to Boston.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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Reviews (3,122)
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1,863 - 1,869 of 3,122 reviews

Reviewed 30 April 2014

We stayed here in January for three nights and loved it! The location is perfect and the hotel staff are super nice. Our room was clean and comfortable and the food was delish! I have already recommened this hotel to family who are staying there in the summer. Truly a wonderful experience staying here.....and the resident dog Catie Copley - what a sweetie!

  • Stayed: January 2014, travelled as a couple
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Thank Jess M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 8 May 2014

Hello Jess,
Thank you for sharing your experience with us here on TripAdvisor. I'm thrilled to hear that you enjoyed your visit this January - especially that you have already recommended us to members of your family! We look forward to welcoming them, and hopefully you again, in the future. Thank you!

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

. The staff at this Hotel definitely made us feel welcome. We were greeted every time one of the staff passed by us. Excellent service and the food was fantastic. Atmosphere was definitely Boston! Convenient location close to shops and trolley stops.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Mikel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 8 May 2014

Hello Mikel,
Thank you for your post. I am so glad to hear that my colleagues made you feel welcome during your stay, and that you enjoyed the service, atmosphere, and central location. We appreciate you taking the time to share this feedback with us and others - we look forward to your return!

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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Reviewed 29 April 2014

Loved everything about the hotel except the price. We were there for the Boston Marathon. Maybe the price is more reasonable at other times.
Staff great. Room great. Comfy bed. Quiet. Little fridge and keurig coffee machine. If you like older historic hotels this one is a gem.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank mysticinsummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 8 May 2014

Hello,
Thank you for sharing your feedback with us here on TripAdvisor. I'm so pleased to hear that you enjoyed the hotel, from our friendly staff to comfortable guest rooms! You are correct in pointing out that Marathon weekend is an especially busy time for hotels in Boston.

Thank you, again, for your post and we hope to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Stayed here for conference. Like all fairmont sit was thin walls and noisy. But the traffic outside kept me awake. The concierge was busy making personal calls while I was waiting. Attended the conference. The glass had old lipstick on it. Only saving grace was my room was changed away from traffic. No complaints about location and ambiance.

Stayed: April 2014
1  Thank Jreno1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 29 April 2014

Hello,
Thank you for sharing your feedback with us here on TripAdvisor. I'm disappointed to hear that you were not completely satisfied with your stay. I have shared your comments with our Hotel Manager, as well as our Director of Rooms, in order to facilitate further review.

Thank you, again, for your post.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

This hotel was fantastic!
Good location, beautiful rooms, professional staff.
Everything was perfect!
Would strongly recommend you to stay at this hotel next time you are visiting Boston.
Boston is a great city to visit!

  • Stayed: April 2014, travelled as a couple
    • Value
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank LINDA_WIQVIST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 9 May 2014

Hello Linda,
Thank you for sharing your feedback with us. I'm thrilled that you enjoyed your stay - especially that, in your words, "everything was perfect!" Thank you, again, for your post and we look forward to welcoming you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

I went with my brother in November to a Boston Trip. This hotel is beautiful and at Christmas time is even nicer.

Our room was very nice with all the things you expect when staying at a Fairmont.

Location is in the middle of town and we were able to walk everywhere easily. Valet Parking will run you about $50 dollars a day so its best to keep the car parked and walk.

Looking forward to staying again in the fall.

  • Stayed: November 2013, travelled with family
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1  Thank ATDELTAHOTELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 9 May 2014

Hello,
Thank you for sharing your experience with us here on TripAdvisor. I'm pleased to hear that you and your brother enjoyed your visit, from our central location to your well-appointed guest room. Thank you, again, for your comments and we hope to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116-5002
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Boston
#12 Romantic Hotel in Boston
#13 Green Hotel in Boston
#14 Luxury Hotel in Boston
#15 Business Hotel in Boston
Price Range: £172 - £674 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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