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“True Boston feel of sophistication”

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Fairmont Copley Plaza, Boston
Ranked #19 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed 8 June 2014

Pretty. Incredible. Pretty incredible stay. I was there for a business conference and the hotel exceeded my expectations. It is very old and has been redone tastefully to update for modern conveniences but not change the feel of the hotel. Every part of the hotel that I was in looked fresh, not dated, as other reviews indicate. Maybe I was just lucky and got a renovated floor?

Fantastic location too! For the extra special touch, they have 2 black labs that hotel guests can "borrow" to take on a walk if you are missing your pup while away from home. The dogs just hang out by the front door and in the lobby. Love this!!!

  • Stayed: May 2014, travelled on business
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1  Thank Kristy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 26 June 2014

Hello Kristy,
Thank you for sharing your experience with us here on TripAdvisor. I am thrilled to hear that you found your stay to be "pretty incredible" and that we exceeded your expectations! As you point out, we did indeed complete an extensive renovation of the hotel recently, which included all guest rooms and many public spaces. I'm so glad you enjoyed our canine ambassadors, Catie and Carly, as well. Thank you, again, and we hope to welcome you back soon!

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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1,860 - 1,866 of 3,177 reviews

Reviewed 7 June 2014

Chose this hotel because we love the Fairmonts in western Canada.

This one has a plush lobby and a grand restaurant/ bar with some nice historic touches, but the 5th floor where we stayed looked tired despite some refurbishments. Suggestion: new carpet down the corridors.

Skip the breakfast which was of average quality only. As well, the waiter got our order wrong, and then didn't clear our plates when we finished. We had to go to the cashier to sign. Instead, have breakfast along nearby Newberry St.

Before staying here make sure you join the Fairmont's Presidents club which is free and gets you complimentary wifi and daily newspaper.

Room Tip: 4th floor rooms seem to have premium features
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Stayed: June 2014, travelled as a couple
1  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 12 June 2014

Hello Peter,
Thank you for taking the time to share your feedback with us here on TripAdvisor. I'm sorry to hear that you were disappointed by your recent stay - as you point out, we did complete a major renovation of our guest rooms and public spaces quite recently. As for your experience at the restaurant, I'd like to assure you that I have shared your post with our Manager there as I believe your comments could represent a valuable training opportunity. Thank you, again, for your feedback.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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Reviewed 6 June 2014

Stayed here a few times now. Very efficient service. Rooms are clean and functional if a little dated but they are a nice size for a city hotel such as this. No separate shower and one of those plastic curtains that sicks to you but other than that the bathrooms are nice. Location near to Newbury St is a great feature and special mention to the doormen and bellmen who seem to go the extra mile. Love the old-school lobby decor.

  • Stayed: June 2014, travelled on business
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Thank chesl77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2014

Great location... superb accommodations that combine last century elegance with new, modern facilities... walking location to several interesting places... restaurant/bar was "chic" in both breakfast and evening...

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Sergio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 26 June 2014

Hello Sergio,
Thank you for sharing your feedback with us here on TripAdvisor. I'm pleased to hear that you enjoyed your stay, and that you admired our renovated facilities and central location. Our restaurant, OAK Long Bar + Kitchen, is indeed a "chic" spot as well! Thank you, again, for your post.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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Reviewed 5 June 2014

The Fairmont Copley was a wonderful hotel to stay in from every aspect. The staff were impeccable. The rooms and decor were very luxurious . The restaurant and bar had a wonderful ambience and excellent menu.
I would not choose to stay anywhere else in Boston. The Location is marvelous, situated in the centre of the city.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Bronwyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

Returned a few days ago from a 4 night stay at the Fairmont Copley Plaza. It was a wonderful stay. The lobby is beautiful, and any hotel that has a dog as a greeter( Catie Copley) is #1 in my book. Our room was on the 6th floor overlooking Copley Square. There was a lot of street noise as others have stated, but I enjoyed listening to the city sounds. Our room was large, clean and comfortable, with a large, modern bathroom. A nice addition was having the Keurig machine and different coffees in the room, there was no need to run out to get a cup of coffee in the morning.
I especially wanted to write a review of the staff of this hotel. Absolutely everyone was nice, pleasant and extremely helpful. The doormen , the concierge desk and the people at the front desk all seemed to truly enjoy their work. I think I probably enjoyed the dog too much (leaving mine at home) and they were happy to talk to me about her.
The Copley Plaza is in a beautiful location, a short walk to the Boston Public Gardens and to the Prudential Center and the Copley Mall. There are tons of restaurants nearby, and Newbury Street is right around the corner.
I will absolutely stay here again if I am lucky enough to get back to Boston.

  • Stayed: May 2014, travelled on business
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Thank delawareseven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 26 June 2014

Hello,
Thank you for taking the time to share this feedback on your experience! I am thrilled to hear that you enjoyed your stay so much, from our canine ambassador to your comfortable guest room. It's especially great to hear that my colleagues were so memorably helpful and attentive. Thank you, again, for your comments and we hope to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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Reviewed 3 June 2014

The location is outstanding and very convenient for tourist but the food costs, lack of maintenance and unannounced ceremonial events makes this place average. The rooms offer you no more than a Marriott or Holiday Inn for less money.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Fairmont Hotels & Resorts
3  Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 5 June 2014

Hello Angela,
Thank you for your post. While it sounds like you enjoyed our central location, I'm sorry to hear that you were not completely satisfied with your stay. I hope you will consider giving us another chance to "wow" you on your next trip to Boston. Thank you, again, for your feedback.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116-5002
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Boston
#12 Romantic Hotel in Boston
#13 Green Hotel in Boston
#14 Luxury Hotel in Boston
#15 Business Hotel in Boston
Price Range: £156 - £648 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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