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“Location and Rooms were lovely!”

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Fairmont Copley Plaza, Boston
Ranked #23 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Northbrook, Illinois
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Location and Rooms were lovely!”
4 of 5 bubbles Reviewed 22 June 2014

Wonderful and beautiful hotels. Standard rooms are very nice and spacious. We were very happy with our stay. Although we walked pretty much everywhere, this hotel is located extremely close to 2 different subway lines so it has easy access to everywhere. Also its central location made it so easy to access Newbury St, Boston Commons, Freedom Trail, etc.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karen0079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, 26 June 2014
Hello Karen,
Thank you for sharing your feedback with us here on TripAdvisor. I'm so pleased to hear that you enjoyed your stay - especially our central location! Thank you, again, and we hope to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,803 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (499)
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Harrisburg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 22 June 2014

The hotel is overly priced, to be exact $400/night. The room was very small with very uncomfortable bed and smelly pillows. Shamelessly, they even don't provide free WIFI. Virtually there was no privacy in terms of sound and noises from other rooms; one could hear very clearly coughing, sneezing, and not to mentioned other sound and moaning. I came to realize that staying in these historic hotels are more of the nightmare than adventure.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank Cyrus741 A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, 26 June 2014
Hello,
Thank you for sharing your feedback with us here on TripAdvisor. I'm sorry to hear that you were unhappy with your guest room. Though yours are not comments we typically hear, I have shared your post with our Director of Rooms. I'd also like to take this opportunity to point out that Internet is available free of charge for members of the Fairmont Presidents Club - which is also complimentary to join and includes many additional benefits.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa, Oklahoma
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

Opened in 1912, so this is one of the classic, old hotels. The rooms are smaller than what you get in newer hotels, but absolutely large enough. They have done a nice job updating the hotel (dual shower heads, updated tile and granite, high-tech desk). Try their clam chowder, excellent.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CBL541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, 26 June 2014
Hello,
Thank you for sharing your experience with us here on TripAdvisor. I'm pleased to hear that you enjoyed your stay - especially that you admired the results of our recent guest room renovation! Thank you, again, for your post and we hope to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

My wife and I stayed in Boston at Fairmont Copley Plaza twice (3 nights one week and 2 nights the next week with a weekend break in beteen in Newport, Rhode Island) as a 40th wedding anniversary celebrations. On checking out on the first stay, I wanted to use a differnet card from the one use for pre authorisation on check-in. This seemed to cause problems as my card had already been charged for the full amount before I had agreed it on check out. A credit had to be raised on my first card and a debit on my second card but in the interim, the £/$ exchange rate changed significantly to the extaent that i lost £15 in the process. I never had such trouble before in the US. On the second stay, we discovered a mysterious charge of over $236 appeared on our card account from Fairmont which we could not identify - nor could the Fairmaont staff when we raised it with them. Also when we got home we discovered our room charge (over $1300 !!!) had been charged to our card twice. At the time of writing this review we are still trying to get over $1500 back from Fairmont. Their accounting system is very poor in our experience. Beware! Also, rooms can be small. Even if you get a King bed room, there may be more floor area but then the bathroom will then be small and next to no storage space! Staff etc very friendly/helpful but there is something wrong with the accounting system, which reduce my overall rating which would otherwise be 5 stars. Also, I would comment that, for our stays, the room rate differed every night and this was never properly explained to me. One just got garbled comments about supply and demand etc.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Malcolm O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boxborough
1 review
5 of 5 bubbles Reviewed 20 June 2014

Stayed on the Gold floor for a weekend getaway. Was far and above better than my already high expectations. If you want to experience more than just having a room, upgrading to the Gold floor is a must

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
2 reviews
5 of 5 bubbles Reviewed 20 June 2014

No better location possible! I have stayed here several times and it is my favorite Back Bay hotel. If you are interested in the Pride Parade, it is just steps from the front of the hotel. Great conference venue, as well. Haven't eaten in their restaurant, but it is adjacent to Copley Square Mall, Prudential Center. Newbury St and Boyleston Street offer upscale shopping and restaurants as well. It was a fabulous, though brief, stay!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank ASDMD1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, 26 June 2014
Hello,
Thank you for sharing your feedback with us! I'm thrilled to hear that you enjoyed your stay, especially our central location in Boston's Back Bay. Thank you, again, for your post and we hope to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oakville ontario
Level Contributor
143 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 18 June 2014 via mobile

We were there mid June and loved the service, location and ambience of the hotel. Staff was fantastic at check in and every other interaction. Concierge was extremely helpful and the restaurant served a great lunch. Prime location in the middle of everything, close to the subway and within running distance to the Charles ( love the running map) .

Stayed June 2014, travelled with family
Helpful?
1 Thank boog33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Copley Plaza, Boston

Property: Fairmont Copley Plaza, Boston
Address: 138 St James Avenue, Boston, MA 02116-5002
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Boston
#12 Romantic Hotel in Boston
#15 Green Hotel in Boston
#15 Business Hotel in Boston
#16 Luxury Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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