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“The fairmont Copley plaza hotel Boston review”

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Fairmont Copley Plaza, Boston
Ranked #21 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Dublin
2 reviews
“The fairmont Copley plaza hotel Boston review”
Reviewed 15 July 2014 via mobile

We have just completed the 2nd leg of our whistle-stop honeymoon tour of the US which took us to Boston. As fairly fussy people that really like good service and good hotels, we were bowled over by our experience at the fairmont Copley. Jamie at reception was amazing and ensured we felt like VIP's during our 3 night stay. The rooms were large, stylish and really immaculate with great views of the square. The location was perfect-just a block away from the major shopping street with the start of all major city tours a 2 min walk and the underground stop even closer. The concierge service was brilliant and we had fabulous meals at restaurants recommended and booked by them for us. Our every need was catered for. We will most certainly be back for an extended stay in the near future! The Harringtons

Stayed July 2014
Helpful?
Thank Freenas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, 22 July 2014
Hello,
Thank you for sharing your experience with us here on TripAdvisor. I am so thrilled to hear that you enjoyed your stay - especially Jame and the concierge team took such great care of you! Thank you, again, for your post and we look forward to welcoming you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Little Rock
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

This is a beautiful historic hotel in Boston with all the modern amenities you expect. The hotel is really special because they make you feel like you have arrived at home. The unique thing about it is the precious black lab dogs that live there. Catie and Carley. They are so calm and lazy and kind. There is even a book available for sale in the gift shop about Catie! The location is nice and within walking distance of some good shopping. The OAK bar has fabulous food. Beef Wellington is excellent and the fries are to die for.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Business T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, 22 July 2014
Hello,
Thank you for sharing your experience with us. I'm thrilled to hear that you enjoyed your stay, from our modern amenities and central location, to our restaurant and canine ambassadors! Thank you, again, for your post and we hope to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mandeville, Louisiana
Level Contributor
4 reviews
Reviewed 15 July 2014

Always enjoy this hotel. Great Location! The staff is always very friendly and helpful. We have stayed at this hotel several times over the last 4 years and have never really been disappointed in the hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Decatur
1 review
Reviewed 15 July 2014

I do not like toilettes that take 3-5 times to flush. I also like to have doormen open the heavy doors for me when I have a stroller and 2 kids. That did not happen here. Otherwise, very pretty lobby and comfortable bed. With children, we prefer paying less than $350 a night, and the room service was very very expensive.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, 22 July 2014
Hello Paula,
Thank you for taking the time to share your feedback with us here on TripAdvisor. I'm disappointed to hear that we missed the mark on a few things during your stay and I'd like to assure you that your post has been sharing with our Director of Rooms, as well as our Director of Front Office, in order to facilitate further internal review. Thank you, again, for your post.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
`����ˆ
1 review
Reviewed 14 July 2014

It was a great weekend. our stay in Gold Lounge was excellent except
you ran out of food about an hour before closing at 11 a.m. Not all entries
But no salmon/boiled eggs and breakfast meats. Overall the experience was exceleent and we will return. Generally we come to Boston 3/4 times a year. Most likely we will see you LKabor day weekend

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Lawrence D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montpelier, Vermont
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 July 2014

Best location; historic yet renovated hotel; great bar and outdoor dining. While we did not have a view from our room, our room was very quiet because it did not overlook the city street. Hotel makes great cocktails!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank lovetotravel3111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oviedo, Florida
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 July 2014

Stayed for July 4th with wife on gold floor. Beautiful hotel with the recent renovations. Gold floor staff, especially Alison Jones we exceptional in their customer service - food reservations, car reservations, directions, etc. King size room was a good size. Gold floor food staff we also exceptional with their service. Hotel is in a great location with easy walking to restaurants, shops, historical areas, esplanade. Only complaint is the front door staff could get a little more organized - bell hop, bags, door.

Room Tip: Gold floor rooms
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank UCF_MP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this review, 22 July 2014
Hello,
Thank you for taking the time to share your feedback with us here on TripAdvisor. I'm pleased to hear that you enjoyed your stay overall, from your well-appointed guest room to our "professional and helpful" staff. I'm sorry to hear that you were disappointed in your in-room dining experience, and I have shared your comments with our In-Room Dining Manager for further review. Thank you, again, for your post.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Copley Plaza, Boston

Property: Fairmont Copley Plaza, Boston
Address: 138 St James Avenue, Boston, MA 02116-5002
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Boston
#12 Family Hotel in Boston
#14 Luxury Hotel in Boston
#14 Green Hotel in Boston
#15 Business Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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