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Fairmont Copley Plaza, Boston
Ranked #19 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed 26 August 2014

The only drawback was the in-room wireless internet service. If you are paying $300+ a night it would be nice if the internet was free. Other than that the rooms are clean and neat with a sophisticated air. There was no mini-fridge in the guest room I stayed in, but there was a mid-size floor safe.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 2 September 2014

Hello John,
Thank you for sharing your feedback with us. I'm delighted to hear that you enjoyed your guest room and your stay overall. While our WIFI is competitively priced for the city, we appreciate your feedback and I have shared it with our Hotel Manager for further review. In addition, I'd like to point out that complimentary mini-fridges are available in any guest room upon request. Thank you, again, for your post.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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Reviews (3,122)
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1,678 - 1,684 of 3,122 reviews

Reviewed 25 August 2014

We stayed at the Fairmont when we dropped our girl in college. The service is outstanding, the rooms adequately sized, and we enjoyed the President's floor with access to the lounge. It is perfectly located.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank AGalileo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 2 September 2014

Hello,
Thank you for sharing your experience with us here on TripAdvisor. I'm thrilled to hear that you enjoyed your stay, finding your room comfortable and our location ideal. Thank you, again, for your post and we hope to welcome you back on your next visit to Boston.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014 via mobile

We were lucky to be upgraded to a
Fairmont Gold room which was superb. Excellent complimentary breakfast every morning and delicious evening hors d'oeuvres. Breakfast for our kids in restaurant was pricey. Excellent, helpful staff. Would definitely stay there again. Good gym as well.

Stayed: August 2014
Thank jilly278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 26 August 2014

Hello,
Thank you for sharing your comments with us. It's so great to hear that you enjoyed your stay, from our rooftop health club to the additional benefits of Fairmont Gold. While we do not currently offer a kids menu in the restaurant, I am happy to share this feedback with the team there. Thank you, again, for your post.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

The Fairmont Copley Plaza has a lot to offer. From great products to a delectable restaurant, passing by a fantastic location, even though renovated, this hotel lives up to its charm and authenticity. Every staff member was pleasant to deal with and we even had the chance to meet one of their Canine Ambassadors, such a great addition to the team!

Stayed: August 2014, travelled with family
Thank JERLEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014

Stayed here because we like Copley Plaza and the reviews here were good. We were very happy with the choice. The hotel was clean. The amenities are fine and in line with the reasonable cost of this hotel for Boston. The Oak Bar was the best part of the three night stay. It was a great place to meet before we went out or for a few drinks when we got back. I would definitely return here.

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Rickalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 26 August 2014

Hello,
Thank you for sharing your feedback with us. I'm very happy to hear that you enjoyed your visit, especially that you found OAK to be such an enjoyable nightly spot. Thank you, again, for your post and we hope to welcome you back to Boston soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Currently a guest at this classic hotel until Friday; arrived yesterday morning to the warm welcome of John--the doorman who escorted us into the reception area. Staying in a renovated, well-appointed, spacious suite overlooking Copley Plaza, Trinity Church and the Public Library. I appreciate all the beauty that is Fairmont Copley Plaza. We met the General Manager, Mr. Paul Tormey, who asked about our stay; I thanked him for a wonderful first day. The previous reviewer, TheAmorfati, said it best 'Old World Elegance'. Will follow up with full review and photos upon our return home. Until then...enjoying The Fairmont and the city of Boston!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank rose1116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 26 August 2014

Hello,
Thank you for sharing your experience with us here on TripAdvisor. I'm so pleased to hear that you enjoyed your stay, from the warm welcome to your comfortable guest room. I have shared your post with our General Manager, Paul Tormey, who was quite thrilled to hear that the remainder of your visit went well. Thank you, again, and we hope to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

The location of this hotel is great. Bus, airport shuttle, and trolley all have a permit drop-off/pick-up area right across the street from the front of the hotel. The subway is only one block away. The Fairmont is two blocks away from Newbury Street (amazing shopping/dining), three blocks away from Commonwealth Ave and just a few blocks away from the city parks. You can walk out the front door and take a left on Boyleston and it is a straight shot to Fenway park. About a mile. A fun mile walk though, with all the bars and restaurants. I loved the city! The hotel is grand and the updates to the guest rooms are very nice. Yes, some of the furniture us outdated, but the updates to the bathroom, wallpaper, fixtures are all very nice. If you did not already know, keep an eye out for the hotel's two black labs, Catie and Carley Copley. It was so much fun to see these two running around the lobby. Unfortunately, we never got a chance to walk them. Another benefit is the sun deck on the top floor. I highly recommend it.

Room Tip: My room was between the ice machine and the hotel staff floor access room. It was very noisy both a...
  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank FunTravelsfor2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Manager at Fairmont Copley Plaza, Boston, responded to this reviewResponded 26 August 2014

Hello,
Thank you for sharing your experience with us here on TripAdvisor. I'm thrilled to hear that you enjoyed our central location here in Boston, as well as the lovely sun deck just off our new, rooftop health club. Please don't hesitate to contact us prior to your next visit in order to arrange a walk with Catie and Carly - though, I should warn, they will walk you! Thank you, again, for your post and we hope to welcome you back soon.

Warm Regards,
Jennifer Zajac
Area Manager, Internet Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116-5002
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Boston
#12 Family Hotel in Boston
#13 Green Hotel in Boston
#14 Luxury Hotel in Boston
#15 Business Hotel in Boston
Price Range: £172 - £674 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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