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“Top Flight”

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Mandarin Oriental, Boston
Ranked #10 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Katy, TX
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Top Flight”
Reviewed 13 May 2014

Best hotel in Boston, large rooms, very clean and comfortable. Service is excellent , location is best in back bay. The concierge will get you into any restaurant in the city, free car service is a great bonus!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Jonescrew4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, 15 May 2014
Thank you for your kind review. We are delighted you experienced excellent service from our colleagues and found our guestrooms to be spacious and comfortable. Our convenient location in Boston’s Back Bay provides our guests with multiple restaurant options, all within walking distance. We are pleased you enjoyed our concierge recommendation. The new “green” electric Tesla Model S is a brand new addition to Mandarin Oriental, Boston, we are thrilled you enjoyed the ride. Thank you again and we look forward to welcoming you back soon.
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670 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
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  • Chinese (Simplified) first
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English first
Pittsburgh, Pennsylvania
1 review
Reviewed 13 May 2014

I've stayed at the Mandarin Oriental Boston several times over the last few years. The rooms and the staff are exceptional and make any other hotel that I've tried in the area pale in comparison. The rooms are very comfortable and clean, and the housekeeping staff is excellent. The front desk couldn't be more accommodating as well as the front door staff and car service. There are no negatives, they just get better and better!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Goldie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, 15 May 2014
We are always delighted to hear from our returning guests and are honored to be considered one of your favorite hotels. We are so pleased you experienced excellent and accommodating service from our housekeeping and arrival experience colleagues, and found our guestrooms to be spacious and comfortable. We look forward to continuing to exceed your expectations during your future visits with Mandarin Oriental, Boston.
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Riyadh, Saudi Arabia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 May 2014

The hotel has great staff, very helpful EXCEPT for housekeeping. They take forever to clean the room and they do not do a great Job.
The building, although new is not as nice as other Mandarin Hotels. It is 5 star quality, but fails if compared to NYC or London, or Paris.
The Elevator has the most annoying Card Swipe systems I have ever come across. and its only on one side, so everybody has to get in line to swipe the card and choose the floor.
Shower water pressure is not strong (but not weak).
the one thing that this hotel does not disappoint with is quality of staff. everybody is helpful, respectful, and has a smile on their face.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Najdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, 9 May 2014
Mandarin Oriental, Boston appreciates you taking the time to share your comments regarding your recent stay with your family. Providing a safe and secure environment for all of our guests is our top priority. By monitoring our elevator access with our key card system to our guestroom level floors, we are able to ensure the well-being and safety for all of our guests and colleagues.

We are pleased to hear that you enjoyed our service levels and that our colleagues exceeded your expectations by being friendly, helpful and respectful. We are disappointed to learn that our housekeeping services were not to your satisfaction; our housekeeping colleagues take great pride in their service levels. Guest satisfaction and service efficiency are of the utmost importance to us and we will be sure to share your comments appropriately. Thank you also for informing us of your guestroom water pressure issue. Our engineering team will be sure to inspect the system so that we may continue to provide guests with sufficient water pressure while being environmentally friendly.

Thank you again for your feedback. We look forward to welcoming you back to Mandarin Oriental, Boston.
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Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 May 2014

I was in town for a conference and brought my husband along for the ride. The Mandarin Oriental was by far one of the best hotels I've stayed in. The staff was very helpful, the location had great access to everything (it's even connected to a mall!), and the room was very luxurious. Though luxury comes at a price - the restaurant was quite pricy! I will definitely need to stay here again when I visit the city - 5 stars!

  • Stayed April 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thebest86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, 6 May 2014
Thank you for selecting Mandarin Oriental, Boston for your recent conference stay. We are so glad you were able to share this experience with your husband and could not be happier that you enjoyed our helpful team, convenient location and luxurious guestroom accommodations. We will actually have a new restaurant opening in the fall of 2014, which will have a very approachable look and feel. We cannot wait for you to try it the next time you are able to visit with us again in Boston. We hope to see you soon.
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Naples, Florida
2 reviews
Reviewed 3 May 2014

My family has stayed at the Mandarin for two consecutive years during marathon weekend. Even with a full hotel and thousands in town to enjoy the Patriot's weekend experience, the Mandarin focuses its staff and resources on making the stay a memorable one.

The staff is incredibly polite and extremely helpful from the valet car service, doormen, front desk, dining room, housekeeping and support team.

Having stayed at the other "five star" hotels in town on numerous occasions prior to the Mandarin opening I can honestly say it rates top in my family's list of must stay places.

This Mandarin in fact has outperformed others I have stayed at.

Great place. We'll be back again and again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank run4fun2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, 6 May 2014
Mandarin Oriental, Boston is simply delighted that you and your family have celebrated Patriot’s weekend with us for the past two years. We are honored to be considered top of your list for places to stay in Boston. We are always grateful to receive feedback from our guests, it is fantastic that you found our colleagues to be extremely helpful and that we were able to provide a memorable experience for you and your family.
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Santa Barbara, California
2 reviews
Reviewed 3 May 2014

We traveled to Boston for the Marathon this year, and the Mandarin Oriental was the BEST spot in town. The hotel was quiet, sleep was easy. The service was great and personal. And marathon day was a dream with the finish just 859 feet away. Everyone was nice, helpful and efficient.

Room Tip: We wanted to be on the backside of the hotel for quiet over views, and we were very happy.
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  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ashleemayfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, 6 May 2014
Thank you for selecting Mandarin Oriental, Boston for your recent Boston Marathon stay; we are so glad you enjoyed our convenient location close to the finish line. We are delighted that you found our guestrooms to be comfortable, quiet and restful and that our colleagues were personal, helpful and efficient. We do hope you will stay with us again next year for the 119th Boston Marathon.
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Balikpapan, Indonesia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 April 2014

this hotel provides full facilities for business and leisure. What i like most from this hotel is the breakfast! and the strategic location which is near shopping center. The staffs are friendly and very helpful.

Room Tip: choose the room with street view,,
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  • Stayed May 2013, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank arya-dwicandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review, 25 April 2014
On behalf of the entire team at Mandarin Oriental, Boston, we would like to thank you for your kind review. We are so glad you enjoyed our convenient Back Bay location while visiting with us for business and leisure. We are absolutely delighted that your favorite part of the stay was breakfast and that you were able to engage with our friendly and helpful colleagues. We hope to see you again soon.
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Additional Information about Mandarin Oriental, Boston

Property: Mandarin Oriental, Boston
Address: 776 Boylston St, Boston, MA 02199-7841
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#2 Green Hotel in Boston
#4 Spa Hotel in Boston
#4 Business Hotel in Boston
#8 Romantic Hotel in Boston
#8 Luxury Hotel in Boston
#11 Family Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Official Description (provided by the hotel):
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 
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Also Known As:
Mandarin Oriental, Boston Hotel Boston

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