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“Best hotel by TD Garden!”

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Holiday Inn Express Hotel & Suites Boston Garden
Ranked #75 of 83 Hotels in Boston
Concord, NH
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Best hotel by TD Garden!”
Reviewed 11 February 2014

I have stayed here several times in the past few years. It is right across the street from TD Garden for Bruins games, Celtic games, concerts, etc. as well as very close to the North End for great Italian restaurants. The staff is always very friendly and helpful and the rooms are clean and comfortable. If you want to check out but still spend the day exploring Boston, you can check you bags securely with no problem at all.

Room Tip: I don't remember the room number, but one time I was given a room that was very dark due to the...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scooter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, 20 February 2014
Dear Scooter P,
Thank you for your review and for being a loyal return guest. We were pleased to hear that the location is great for you while visiting and that the staff was friendly and helpful. We hope to see you again soon when your travels take you to Boston

Thank you again
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523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Bristol, Maine
1 review
Reviewed 4 February 2014

We arrived before out check in and were promptly greeted by the desk staff with welcomes and friendly smiles. Since it was to early to check in we asked about checking our bags till we could. We were told that would not be a problem. One of the ladies at the front desk, her name is Anita) was one of the ones to greet us with a warm smile then asked what were we in Boston for. We told her we were doing some sightseeing. She pulled out a map gave us some great suggestions with great directions. When we came back later to check in she was still on duty recognized us and greeted us again with warm genuine smile and asked if we had a good time sightseeing. The next morning she once again greeted us and when we told her our train wasn't till late in the day we were told it would be no problem to check our bags with them allowing us to sight see without carrying our bags all over Boston. We can not say enough about how kind and helpful she was. We told her we appreciated all she had done. She thanked us and said "well it helps if you love what you do and I love it here" The rest of the staff were wonderful too but she made our stay. The hotel is close to Boston Garden, short walk to Faneuil Hall, Quincy Market, Aquarium,north end for cannoli's, etc. Rooms were clean, continental breakfast had good choices omelets, cereal hot and cold, fresh fruit, muffins, toast, bagels, yogurt, juices, coffee etc. We will certainly stay there again and will refer family and friends there too.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 555DonnaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, 6 February 2014
Dear 555DonnaC, Thank you for your review of your recent stay with us. We were pleased to hear you had a nice stay and were happy to read the nice wonderful things you mentioned about Anita! We will be sure to share with her and the entire staff and recognize her for her exceptional customer service! Thank you and we hope to have you as our guests in the near future.
Thank you
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London
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 January 2014

I think this hotel has got a lot going for it if you get a good priced deal. The room was a good size and the bathroom shower hot with good pressure. The staff were lovely and welcoming and thanks to Kurt for pointing out the free coffee when I was on my way out at a very early hour to catch the flight home. The breakfast area is small and casual but there is a good choice with the usual bagels, muffins, toast, milk, yoghurts, cereal and some hot choices. The hotel is perfectly located for TD Garden, but equally a walk to Faneuil Hall area will only take about 10 minutes or so.

Stayed January 2014, travelled on business
Helpful?
Thank EW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, 30 January 2014
Thank you for being our guest recently and for providing us valuable feedback. We are glad to hear you had a pleasant stay and thank you also for mentioning Kurt by name. We are happy that our fantastic location worked for you and we hope to see you again on your next visit.
Thank you
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West Buxton, Maine
2 reviews
Reviewed 26 January 2014

Staff was pleasant and welcoming. Rooms were clean and spacious. Location was convienent to the North End and the Freedom Trail. Short walk to downtown. Will definitely be back with the kids. Continental breakfast was enjoyable.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, 29 January 2014
Hello Bostonborn74! We hope you enjoyed your "night away from the kids" and everything went well with your visit! We have lots of local, most within walking distance, for children of all ages so please do bring them back with you for a visit. We would like very much to be your home away from home again. Thank you and hope to see you and your family soon.

Warm Regards
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Queensbury, New York
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 January 2014 via mobile

This hotel can't be in a better location for the TD Garden/ North Station!!! That's the only positive I have. It's a small,city, hotel so the rooms were small (we had a 2double bed suite) the bathroom was even smaller. I heard the rooms had been updated but that only means new paint and pictures. The kitchen was nothing special. We had reservations at the Marriott Tudor 2bdrm suite but canceled due to the hie location, should have kept that one. Staff friendliness varied, I called a couple times regarding room type options, shanice, I think her name was, was excellent. She was friendly and helpful. I spoke with another who was not so much, and when I arrived the room was not what I had reserved and had a confirmation for. They did fix but in general not worth the hassle there are plenty of other great hotels in the area. We will not be staying here again.

Stayed January 2014, travelled with family
Helpful?
Thank Jenn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, 29 January 2014
Dear Jenn R, we appreciate your feedback and comments regarding your recent stay with us. We were pleased to hear that the location was great and that Shanice was excellent. However, I was disappointed to read that you felt the room was small and that the room upgrades were not noticed. We have replaced all the chairs, carpet, painted the walls along with other significant changes that we are proud of. Please contact me on your next visit in hopes that you will give us another chance. We do have larger suites and if one is available we would love to have you experience one. Thank you and have a great day.
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Travellers are raving about these Boston hotels

Washington, Maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 January 2014

The staff at Holiday Inn Express Hotel & Suites Boston Garden seemed overly willing to go out of their way to ensure an amazing stay at the hotel. From my first conversation with Denzel on the phone asking if we could have our bags locked up because we were there before check-in. All the way to Kurt and the wonderful ladies upon departing at checkout and leaving boston at five. They held our bags to let us explore and enjoy Boston without having to carry our luggage around town. The location was great for our needs. Close to TD Garden, northend, Quincy Market and the Aquarium. Great restaurants all withing a mile walking. Our room was very clean with all the amenities that were common and then lots more that surprised us. The cleanliness of the room and entire Hotel was far beyond other Hotels we have stayed at over the past year. For the price we paid, we both felt that the room and service was well worth the price! Cant say enough about the front desk staff being super polite and going above and beyond to make our stay rock! My girl and I will be returning soon to enjoy the city and the great staff at this location.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zdRe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, 23 January 2014
This was a great review to read! Thank you zdRe for mentioned some of the staff members that made your stay with us better. I will be sure to recognize them for a job well done! We are glad that the hotel was very clean and the location worked well for you. Thank you again for the exceptional comments regarding our staff and thank you for choosing to stay with us and be our guest. Please return again soon. Thank you.
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Worthington, Ohio
Level 6 Contributor
163 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 January 2014 via mobile

Great customer service but the property is in dire need of refreshing. Dark corridors seemingly in need of a good light paint update. Room was clean but upholstered chair was stained. Lets just say... I would not want to sit on it... Great location if you are going to the garden for a sporting event but an area to be cautious in after dark. Staff were very personable and accommodating.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 53Susie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review, 23 January 2014
We appreciate your feedback and want to thank you for being our guest. It was great to hear the nice things regarding the staff and the cleanliness of the hotel, but wanted to apologize that you felt the hotel is in dire need of refreshing. We have made many recent updates to the property including a new second elevator, all new carpets in the guest rooms and a new heating and cooling system. We continue to make updates, so we hope you will come back and visit soon to see all the wonderful things we have accomplished. Thank you and please take care.
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Additional Information about Holiday Inn Express Hotel & Suites Boston Garden

Property: Holiday Inn Express Hotel & Suites Boston Garden
Address: 280 Friend St, Boston, MA 02114-1801 (Formerly The Hotel at Boston Garden)
Phone Number:
Region: United States > Massachusetts > Boston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#57 Family Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Boston Garden 3*
Number of rooms: 72
Official Description (provided by the hotel):
Free Wifi and hot breakfast. Located across from North Station and the TD Garden making us the closest hotel to the Garden, home to both the Celtics and the Bruins. Boston is a walking city and the hotel is central to all the historic neighborhoods and attractions you want to visit. The hotel is in walking distance to many of Boston’s historic sites, Faneuil Hall, Paul Reveres house, Boston Harbor, Beacon Hill and the Freedom Trail. With many great restaurants and attractions also in easy reach this hotel in Boston’s North End is an ideal location for your next visit.Business travelers appreciate that the hotel is near the financial center, the Government Center, Massachusetts General Hospital, Spaulding Rehabilitation Center and Massachusetts Eye Ear Center. Boston is home of many of the world’s finest colleges and the hotel is located in within minutes of many of them; Harvard, Yale, Cambridge, MIT and Boston College.Holiday Inn Express & Suites Boston Garden has an unbeatable location with valet parking and complimentary hot breakfast, 24-hour fitness room, business center and WiFi. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Boston Garden
Holiday Inn Express Boston
Holiday Inn Boston

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