This was my first stay at the Lenox. I live near Boston but we wanted to be early for the Red Sox parade so we stayed overnight. The customer service was over the top. We were even given a welcome glass of wine when we checked in. Every employee at the hotel was beyond friendly, accommodating, and concerned that we were taken care of. We wanted to leave our bags in case the parade went past checkout time and were told "you can leave them as long as you like". The hotel itself is very warm and comfortable, our junior suite was lovely. They have everything there, if you want cocktails, food, or to watch a game at the bar. You can't beat the location. But even if the room wasn't so great or the lobby wasn't so nice, I would never even notice because the staff made us feel so welcome, like we were their only guests.
- Official Description (provided by the hotel):
- Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more less
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- Also Known As:
- Lenox Hotel Boston