Stayed 4 nights here and felt at home. Like the other reviews I agree the hotel is a bit tired especially bathroom although the public Rest Rooms downstairs in the lobby are brilliant. Our sink was cracked and the bathroom needed a refurbishment. However the bedroom was fine, really big with 2 double beds. The lobby downstairs is lovely and we always had a huge welcome when returning after a day out in this lovely city. There is a lovely atmosphere in this hotel. The concierge and front desk staff are really helpful and friendly.
One little problem I had was that I ordered a cocktail which included a Grand mariner but because they had ran out of this they replaced it with Cointreau WITHOUT telling me!! No point, as I knew immediately there was something wrong with my drink. When I asked for a Grand Mariner on the rocks they admitted what they had done. I didn't want to spoil the evening by making a real fuss, but I should have been informed about the replacement and given a choice. By the way I would have chosen another cocktail not a cointreau based cocktail. The waitress left us alone after that because she was really guilty. Sorry no tip.
I would recommend the hotel.
- Official Description (provided by the hotel):
- Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Copley Square - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more less
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- Also Known As:
- Lenox Hotel Boston