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“Great Hotel, Excellent Service!”
5 of 5 bubbles Review of Lenox Hotel

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Lenox Hotel
Ranked #4 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Washington DC, District of Columbia
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great Hotel, Excellent Service!”
5 of 5 bubbles Reviewed 20 July 2014

From the moment my family arrived, we felt like part of the Lenox Family. Within minutes of our warm welcome at the front desk, the Bellman had a stuffed Lenox Lion for our little one. Once we arrived in our room, within 10 minutes they were delivering a bottle of wine and a childrens book. We haven't received a welcome like this at a hotel...probably ever. Great hotel, great location, no way I would stay anywhere else in Boston when we go again. The Lenox is the place to be!

  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Oregonian_Adrift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,240 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (596)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Darien, Illinois
Level Contributor
78 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

Check in was a breeze and the bellman was very helpful in getting us a different room once he noticed how much luggage we had. Our original room has a very small closet. The frontdesk came up and took us to an alternate room which was much better. The bellman also suggest some local places for breakfasts and lunch. The concierge made wonderful dinner recommendations including Atlantic Fish Company which was right down the street and absolutely amazing. The rooms were not large,about what you'd expect from an old hotel, but very comfortable. The location was excellent as we could walk to about everywhere including the Fenway Park (about 20 minutes each way). One of the best hotel experiences we've had.

Room Tip: The room with two queen sized beds had much more room then the king.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Donald N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pasadena, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

We arrived in the evening of July 3rd, 2014. The city was full of activity for the early Fourth of July festivities because the the impending storm. The hotel staff from the doorman, bellman and the front desk was superb. We've traveled extensively throughout our lives and have NEVER encountered this incredible service, except maybe the peninsula hotel in Kowloon.

Green Features: Green hotel, one of the first in the area. Recycling in rooms. Linen reuse.
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Markeen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

Classy, fantastic service, fastest wireless internet of any hotel in the area. Look forward to booking more stays. Walking in the front door is an experience in and if itself. Your senses are greeted with a distinguished notion that Lenox knows hotels, and Lenox knows service. Surrounded by so many Boston attraction within walking distance, you'll know after a single night, this us THE place to stay in the area.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank McEachron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Bermuda
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

I stayed here in June 2014 with my young daughter. We travelled to Boston for a hospital appointment and were pleased to hear The Lenox offers a medical rate for those staying with hospital appointments in the area. It was a very convenient location being just a 10 minute cab ride from the hospital, but in the centre of Boston's Back Bay area for dining and shopping. The reception staff were very welcoming with genuine smiles all around - even offering a cuddly toy to my daughter on arrival (which she has named "Lenox"!). Each time we returned to the hotel, the door staff greeted us by name (we shared the same surname, so I guess I was easier to remember!) and we were welcomed back with the same enthusiasm from reception. The hotel certainly has an air of European elegance of a time gone-by, but with a sympathetic shift to more modern conveniences. The room was pleasant, but the bathroom was small. I was disappointed not to have a coffee maker in the room (as I even brought my own t-bags - being frightfully English!), although they did provide unlimited bottled water for free. We also appreciated the free Wi-fi. One thing which the hotel could not help, but the street noise of the terrible electric guitar busker was pretty dreadful - luckily he packed up by 9pm! My daughter looked forward to the turn-down service each evening as the hotel left two Lindt chocolate truffles on the pillow!! (Incidentally the Lindt Chocolate shop is right below the hotel ....) We ate dinner in the hotel restaurant and the wait staff were very attentive. The food was fine, especially the tuna tartare, but we chose not to eat there again for dinner - one of the reasons was how very cold it was in there. We did have breakfast there once and the food was plentiful. The concierge, Nate, was absolutely fabulous. He made several excellent dinner suggestions for us within walking distance and also arranged check-in for our flights home. He was very professional with a friendly (but not too familiar) tone. I would definately stay here again on a future visit to Boston as we enjoyed the location, staff, friendliness and low-key ambience.

Room Tip: If you have a room facing the Public Library - be prepared for the street busker's lack of music...
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Green Features: Nice to see recycling bins provided in the rooms, but unless you are from Boston or the US, I was unsure of what should be put in each bin!
  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockland, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 July 2014

We live south of Boston and don't really need to stay in a hotel, but we like to go in town for a nice dinner and wine and occasionally a show. We have stayed at the Lenox numerous times now and the staff are exceptional. I will note the ones who stand out the most to me: Sid- For being so generous and so good when we go in with my niece. He has given her stuffed animals and nice treats that she remembers him by name now. Peter- very nice man who always has a smile when we leave to get our car; Mike- also a great guy who has helped us with our luggage and car; I can't mention the people enough. The Lenox is so lucky to have them since they are the reason we stay there so close to home because we feel like we are staying with our family. They are the best.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Barbara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 11 July 2014

We recently visited Boston for the 4th of July weekend( staying 4 nights) and found the Lenox to be an excellent hotel.Professional staff, clean, great location...within walking distance to many attractions and wonderful restaurants. We loved our suite as we were upgraded from a Jr. suite to an executive suite with a great city view (Boylston St.). We have traveled to many cities in the US and other countries and I think this is one of our favorite quality hotels! Thanks for the little surprise...chilled bottle of wine of a very hot, humid July day!!! On our next visit to Boston we will be staying at the Lenox.

Room Tip: We asked for a city view and booked a suite. Enjoyed the corner suite.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Joel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lenox Hotel

Property: Lenox Hotel
Address: 61 Exeter Street at Boylston, Boston, MA 02116-3505
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Boston
#3 Romantic Hotel in Boston
#3 Family Hotel in Boston
#3 Luxury Hotel in Boston
#8 Business Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Lenox Hotel 4.5*
Number of rooms: 214
Official Description (provided by the hotel):
Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more   less 
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Also Known As:
Lenox Hotel Boston

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