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“Top Notch Customer service - Loved it”
Review of Lenox Hotel

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Lenox Hotel
Ranked #6 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Pompton Plains, New Jersey
Level Contributor
66 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Top Notch Customer service - Loved it”
Reviewed 24 July 2014

We stayed here over the July 4th Weekend. We paid extra for their 4th of July BBQ & fireworks watching on the roof. (It was held on July 3rd because of weather). What a great time. Perfect view of the fireworks. This hotel is just fabulous. Every team member was friendly and helpful. Great Location. The room was very comfortable, small like most city hotels, The AC was a little noisy but nothing ear plugs could not handle. The bathroom was very nice but I wish the sink was outside the shower area. My usual pet peeve plus no other mirror in the room that is near a plug except for the bathroom. I find that annoying but common with older hotels. I don't understand why the desk area does not have a mirror. Not every guest is a business traveler. But I would not let the deter me from staying here again or recommending it to friends. Free Wi-Fi which was a plus. Just a beautiful and a comfortable hotel. This is my new go to hotel in Boston. Loved it.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CookieCahill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Pennsylvania
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 July 2014

We stayed here three years ago, and it was every bit as enjoyable this time! Every staff member is friendly, professional, and genuinely happy to help. They go out of their way to provide great service. Our junior suite was very spacious, clean, quiet and comfortable for our family of four. We had breakfast in the restaurant a couple of mornings, and the service was friendly and efficient. The location is perfect. Definitely a gem of a hotel.

Stayed June 2014, travelled with family
Helpful?
Thank lovelondon4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando
Level Contributor
143 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 July 2014

I love the Lenox Hotel. It's a gorgeous, historical building in a GREAT location. I stayed here 14 years ago and it was just as wonderful this go around. My family of 5 stayed in a queen/queen executive suite w/ a fireplace and pull out sofa. Plenty of room. Although I was hoping for a view of Bolyston, I didn't specifically request one, and I should have. Our "view" was abysmal (my only complaint). Our room was not ready, but we did get a phone call as promised at 5:15pm when it was ready. They happily stored our bags.

The staff, concierge, housekeeping and doorman were so pleasant and professional. They offer turn down service every night (which we declined) BUT we gladly accepted the Lindt truffles they offered. DH happened to ask the housekeeper if she had a white chocolate one, which she didn't. A few hours later, they delivered a bag of chocolates, white included! It's those special touches that makes the Lenox Hotel a wonderful place to stay.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank klpsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 July 2014

We flew on the red eye across the country and arrived at the hotel at about 7 am assuming we would be way to early to check in but planning to at least drop off our bags. Not only did they let us check in to an available room but they upgraded us to a fantastic fireplace room. The room was big and roomy and clean and was the perfect place to rest after a long journey. This made such a great start to our trip :)
We had mentioned that this was our last trip before our baby comes and after dinner on our first night we returned to the room to find a sweet baby gift. It was such a nice touch.
We loved the clean, modern but comfortable decor, the location, the staff and everything about this hotel. If we return to Boston, we wouldn't bother looking to stay anywhere else.
Tip: Look into the Massport Back Bay shuttle to and from the airport. It's frequent and easy and it's stop is super close but there's not a lot of information out there on it.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank SDgeeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonbridge, United Kingdom
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 21 July 2014

If our 18th century shenanigans weren't enough of a source of shame, when asked at check-in by the delightful Erin yesterday, what she was most looking forward to during our New England adventure, my daughter replied "Ben & Jerry's".

So it really is quite extraordinary to return after a hard day's sight-seeing this evening to find a lovely note and two big tubs of ice cream waiting for us.

I would say they've set the bar too high for the rest of our trip but thankfully we'll be back for another two nights before returning home.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Hildenbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport on Tay Scotland
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 21 July 2014

Have visited Boston nearly 15 times now and we always stay at the Lenox. We arrived early from New York and checked in, we didn't expect to be able to get into our room until after 3pm but they very kindly said that they had a room available and we could get it straight away at 9am which was great. We were able to unpack get freshened up and then get going. The staff are so friendly and helpful, the rooms are beautifully appointed and the beds are super comfy. Hotel is near everything especially Newbury Street, Prudential and Copley Malls if you want to shop. Easy walk to the park and the common and you can get a Duck Tour just behind Shaws supermarket a couple of minutes walk away. We had dinner in Solas bar which is part of the hotel, food is great especially the fish and chips. Sad to leave but will be back in November with my mum and daughter for our 3 Gens trip - can't wait.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AllyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 July 2014

Lovely hotel centrally located near shops, restaurants, and parks. Super clean, extremely friendly, excellent service, great location, what more can I say? Check in was fast and we got a complimentary upgrade to a King suite with a street view when I asked if a room with a view was available. A few minutes after arriving in our room, we received a call from the desk asking if everything in our room was satisfactory. Needless to say, everything was superb! The Lenox just provides exemplary service at all levels. After a hot day out in Boston, walking into the lobby is like transferring yourself into a cool, calm oasis of elegance!

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
3 Thank PennyLaneT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lenox Hotel

Property: Lenox Hotel
Address: 61 Exeter Street at Boylston, Boston, MA 02116-3505
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Boston
#3 Romantic Hotel in Boston
#3 Family Hotel in Boston
#5 Luxury Hotel in Boston
#8 Business Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Lenox Hotel 4.5*
Number of rooms: 214
Official Description (provided by the hotel):
Boasting a hallmark Back Bay location, The Lenox is a family-owned, boutique hotel that expertly melds its century-old story with modern, luxurious accommodations. Priding itself on personalized, friendly service, The Lenox is situated steps from Newbury Street, Copley Square, Fenway Park, and the Boston Common/Public Gardens - the perfect location for both business travelers and vacationers seeking an exceptional hotel experience. ... more   less 
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Also Known As:
Lenox Hotel Boston

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