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“Charming with friendly service”

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The Langham, Boston
Ranked #18 of 83 Hotels in Boston
GreenLeadersBronze level
Level 4 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Charming with friendly service”
Reviewed 11 November 2013

Very charming, if you like old style decorations (in a good way).
Very friendly and services minded staff; from doorman to receptionists. Delicious breakfast, but a bit on the expensive side - as always in USA. Stayed there for 3 nights in February 2011.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
2 Thank travelagent12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
langhamboston, General Manager at The Langham, Boston, responded to this review, 15 November 2013
Dear Travelagent 12345,

Thank you for your review of your stay with us at The Langham, Boston in 2011. I am delighted that you had an enjoyable stay with us and found the service from our colleagues friendly. We hope to welcome you back to The Langham on your next visit to Boston.

Sincerely,

Richard Bussiere
Managing Director
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2,246 reviews from our community

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Edmond, Oklahoma
Level 5 Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 November 2013

A lovely hotel in downtown Boston, near the financial center. Just a few blocks from History, shopping, and easy access to tour buses to get around the city. The hotel itself was clean was quiet, clean, with many amenities. Restaurants within the hotel but also many within a quick walk. The staff was always kind and helpful. Very comfortable beds. Definitely worth a return trip.

Room Tip: The building is an old Federal Reserve bank so it's quiet but ask for a room away from the eleva...
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  • Stayed November 2013, travelled on business
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Helpful?
1 Thank Lori D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
langhamboston, General Manager at The Langham, Boston, responded to this review, 15 November 2013
Dear Lori D,

Thank you for your review of your stay at The Langham, Boston. I am delighted that our location within walking distance to the Waterfront, Faneuil Hall area and downtown Boston was ideally situated for your stay. Additionally, I am pleased that you found our accommodations comfortable and clean, and the service from our colleagues helpful. We look forward to welcoming you back to The Langham, Boston on your next visit to the city.

Sincerely,

Richard Bussiere
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morpeth, United Kingdom
Level 5 Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 November 2013

What an amazing hotel! Very convenient location, within walking distance of most of the city.
We were warmly welcomed and felt valued throughout our stay. The staff are fantastic, they anticipate your every need. We had dinner in Bond restaurant and the quality and value for money exceeded all the other places we ate. On the day we checked out we weren't flying until 9pm and after a day's sightseeing we were able to go back in the early evening to shower in the spa - toiletries, toothbrush and toothpaste, mouthwash etc. all provided. Now that's what I call service!

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Pam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
langhamboston, General Manager at The Langham, Boston, responded to this review, 15 November 2013
Dear Pam D,

Thank you for your flattering review of your stay at The Langham, Boston. I am delighted that you had a memorable stay with us and enjoyed your dining experience in BOND. Thank you as well for complementing our colleagues for their exceptional service.

Sincerely,

Richard Bussiere
Managing Director
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Dallas, Texas
Level 5 Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 November 2013

I was in town for a one day meeting that was held a few blocks away from The Langham. The hotel was so conveniently located but I was a bit worried because of the age of the property. Sometimes "quaint' and "boutique" are code words for "old" and "worn out." Not at The Langham!! The facilities were top notch and in excellent shape. The bed was so comfortable! The workout facility was well appointed and clean. My only regret is that I spent only about 12 hours there, and most of that time I was sleeping! Still, the staff could not have been more helpful with both the check in and the check out, as well as strategizing on where to catch a cab to the airport after my meeting. If I travel to Boston again, I will definitely stay at The Langham!

  • Stayed October 2013, travelled on business
    • Value
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Helpful?
1 Thank BBfromBigD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
langhamboston, General Manager at The Langham, Boston, responded to this review, 15 November 2013
Dear BBfromBigD,

Thank you for your review of your stay at The Langham, Boston. I am delighted that you had a comfortable stay with us despite it being so short, and that you found our accommodations and services enjoyable. We look forward to welcoming you back on your next visit to Boston.

Sincerely,

Richard Bussiere
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, co
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 November 2013

My husband and I stayed for 3 days in Oct. while on our first vacation to Boston. The location was great, in an easy walking distance to most things. The staff was really helpful. After the first night, we requested to change rooms because of the hall noise. They accommodated us when a new room became available. It was indeed quieter with a larger bed which was really nice of them. I still felt like there was more hallway noise than was acceptable from the way the doors close. They shut really firmly. Several times during the night I was awakened by a door slam. The finishes where very nice but a more current take on traditional style is over due. The staff, however, make sure that everything is sparkling clean and neat. It seems to be a good value for the area though.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Lesley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
langhamboston, General Manager at The Langham, Boston, responded to this review, 15 November 2013
Dear Lesley W,

Thank you for your review of your stay at The Langham, Boston in October. I am pleased to learn that you had an enjoyable stay with us and especially loved our location in Downtown Boston and within walking distance of local attractions and sights. Thank you for your comment regarding the excellent and clean accommodations. We look forward to welcoming you back in the near future.

Sincerely,

Richard Bussiere
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucestershire
Level 5 Contributor
63 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 November 2013

We chose this hotel on the basis of a former stay at the Langham in Melbourne. Unfortunately this hotel simply does not match up. Although it is a nice hotel in the financial district in central Boston – it was of a much lower standard of appointment than its Australian counterpart. The rooms were adequate, and very clean, but after a fabulous stay in Melbourne we were left feeling a little disappointed. We would not choose to stay here again as they were charging Langham prices without the overall quality or standards

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank OneCotswoldCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
langhamboston, General Manager at The Langham, Boston, responded to this review, 15 November 2013
Dear Lynda M,

Thank you for your feedback of your stay at The Langham, Boston. I am disappointed to read that your stay did not meet up to your expectations based on your experience of our sister hotel in Melbourne. I am pleased however that you did find our location in Downtown Boston ideal for your stay.

Sincerely,

Richard Bussiere
Managing Director
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Dublin, California
Level 6 Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 5 November 2013

Beautiful fancy hotel in the financial district - we stayed here through a great rate on Hotwire. It was a really nice hotel but I don't think I would ever stay here if I had to pay the regular rate.

The good.
- Check in was a breeze. We got there at 9am after a red eye and they let us check in!
- Indoor pool. (we didn't use).
- Fancy beautiful lobby.
- Bond lounge is gorgeous (but with a RUDE waiter).
- Cute turn down service with chocolates, slippers, goodnight/good morning rugs.
- Location- walking distance to most tourist attractions.

The eh.
- Rooms were super small. Granted we were in the Classic room which is the smallest and its Boston but still. The bathroom was so small it felt like a motel/3star hotel bathroom. Yes there were plush towels and robes but 2 people could not be in that bathroom at the same time if needed.
- Needs a deep clean or at least a carpet cleaning in the rooms.
- Location. A good and bad. It's right in the financial district and there's nothing close by that is open on the weekends or at night. You have to walk to the other areas for food etc- granted its only a 10-15 min walk but still.
- A bit of pretentiousness. A few staff members were a bit rude to us. The bartender at Bond lounge was the most rude bartender I've ever dealt with. Quite snobby and rude- so bad that we didn't tip him.

Overall, it was fine because we had a discounted rate through Hotwire. If I had a choice though, I don't think I'd stay again.

  • Stayed November 2013, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
langhamboston, General Manager at The Langham, Boston, responded to this review, 15 November 2013
Dear Michelle P,

Thank you for your feedback of your stay at The Langham, Boston. I am pleased to read that you enjoyed our location within walking distance to local sights and attractions, as well as our turn down service. I am saddened to read however that you encountered a service shortfall in BOND. Please rest assured that I have addressed this with the BOND GM and a training session has been organized on reiterating the importance of guest interaction. Furthermore, I hope to have the opportunity of welcoming you back to The Langham, Boston in the near future.

Sincerely,

Richard Bussiere
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Langham, Boston

Property: The Langham, Boston
Address: 250 Franklin St, Boston, MA 02110-2807
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Boston
#10 Family Hotel in Boston
#13 Luxury Hotel in Boston
#14 Romantic Hotel in Boston
#16 Business Hotel in Boston
#26 Green Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Langham, Boston 4.5*
Number of rooms: 317
Official Description (provided by the hotel):
Housed in a famous architectural landmark, The Langham, Boston offers a unique blend of history, charm and urban sophistication. The hotel is in Boston's financial district and within a 5 min walk to Faneuil Hall Marketplace. It is also steps away from the Boston Harbor, the North End, Boston's finest shopping district, major colleges and universities, theaters, and the Freedom Trail to name a few. The Langham, Boston is ideally located for both business and pleasure and offers three delectable dining options,The Reserve, boasts a polished aesthetic that reflects the elegance for which The Langham, Boston is known. Sip, savor and socialize, in the refined lounge serving inspiring cocktails and Afternoon Tea with Wedgwood daily. Bond is a premiere destination for cosmopolitan dining, cocktails and entertainment. Cafe Fleuri offers contemporary New England cuisine for full breakfast and Lunch (mon-fri)and our decadent Saturday Chocolate Bar and renowned Sunday Brunch. All guests at The Langham, Boston enjoy our signature Langham Turn Down service, plush robes and slippers, and full complimentary use of the fitness center and indoor heated pool and jacuzzi in our charming and intimate pool pavilion. ... more   less 
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Also Known As:
The Langham, Boston Hotel Boston
Langham Hotel Boston

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