When we arrived, we were early and new that our room would probably not be ready, so we were prepared to have our baggage minded and return. We did not expect such a rude and snobby welcoming. I had booked a large room with a bay or city view and a king bed. On arrival the man at reception told me that because I had booked on line and not directly through them, that my booking was not accurate and instead we had the smallest room in the Hotel and no view and were told to go and come back when they called us. Whilst away I checked my details and returned at 3:00PM as we had not had a phone call. On return I requested that what I had booked and prepaid for was what we should be getting. After much deliberation we finally got the room that I had booked. The room was absolutely georgous! The bar was great! Walking distance to Little Italy and Quincy Market, but out of the way of crowds. They need to improve there reception staff that's for sure.
- Official Description (provided by the hotel):
- The centerpiece of Boston's Battery Wharf renaissance, The Battery Wharf Hotel, Boston Waterfront merges the North End's trademark charm with a contemporary appreciation for history and sense of place. Featuring 150 stylishly designed guest rooms and suites with extraordinary waterfront views, this luxurious boutique hotel on the pedestrian-friendly HarborWalk boasts two bars and restaurants, 6,000 square feet of meeting space, an award-winning Spa and Fitness Center and easy access to Boston's bustling Financial District, Freedom Trail, Faneuil Hall Marketplace and TD Garden, New England's premier sports and entertainment arena. ... more less
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- Also Known As:
- Fairmont Battery Wharf Hotel Boston
- Fairmont Hotel Battery Wharf
- Fairmont Hotel Boston