Recommended to stay in the Back Bay Area on a 2 day leg of a USA trip recently and Copley House seemed to be ideal, with solid reviews. However, it’s a distant last of the 4 hotels we chose across 4 cities, and represented very poor value for money.

The first point is that Copley House is a collection of houses in the near and not so near vicinity of the hotel reception. This was not obvious at all from the description. Ours was on a different street a good 5-6 minute walk away. We ended up lugging our luggage all the way there, then had to do the same to check out. No human representation at the satellite address.

Then there’s no lifts, so you need to think about that when taking luggage up and down stairs. Choose your floor carefully. Our minuscule room was for 3 but had a double and sofa bed, and we needed to carefully position luggage not to trip up. View was onto a fire escape to rear of property.

The bathroom was terrible, with a poor shower and the most basic of toiletries (back to 1970s B&Bs), and in insufficient quantity. Not a place to linger.

I can not fault the location, but the price for the room size, quality and ambience simply not appropriate. And for me with a remote reception and no services to speak of it felt more like a youth hostel than a hotel.

A big disappointment.

Spent one night on the way to Plymouth with my daughter, we arrived late in the evening. We checked in, the staff was nice and friendly gave us some food recommendations. Our place was across the street. The street is quaint with a nice park and they own Senegal buildings. I will say they did a nice job updating and it was very clean. There is no elevator and the staircase is very very steep. We were on the second floor and had to hike our suitcases. I am not sure if there is handicap accessibility. The room was very quaint and clean which we did appreciate. The next morning after we checked out they were also gracious enough to allow us to store our luggage while we drilled around town and got breakfast.

People that work at Copley House are very friendly and are truly there for the guests of the hotel. I was unhappy with my room because of noisy neighbors and receptionist at the front desk immediately offered to transfer me to another room. I forgot my apple earphones in the hotel room when I left and they mailed them to me! I am very grateful!

The only nuisance was that the walls in the hotel are very thin and you can hear everything. Other than that, I had a great stay. Hotel is in great location and the building is so pretty! There is a great bakery called Flour just a ten minute walk from the hotel, it’s amazing for breakfast and lunch.