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“Clean, right on airport property, better than Sleep Park, Fly, worth cost”

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Hilton Boston Logan Airport
Ranked #58 of 84 Hotels in Boston
GreenLeadersBronze level
Reviewed 14 December 2012

This hotel has the perfect location in order to catch an early AM flight, or arriving into town late at night. After reading many, many reviews of other hotels in close proximity to Logan Airport, and after booking and then cancelling a reservation for a hotel in Revere, (park, sleep, fly) I was very glad to have paid the extra and gone with Hilton.
Planned to leave car in long term parking at Logan, but upon arrival, valet offered to park for only a few dollars more - MUCH less than their published rates - also is a slower time of year for them so that might be why. Food in the restaurant was surprisingly good, pool and fitness was extremely clean and bright, and the service was as expected, very good. Shuttle service to the airport leaves every 15 min and return service is MUCH quicker than the other hotels where you can wait for sometimes 45 min! Yes, it costs more, but for convience and service, it is worth the extra cost, especially for a family with children and lots of luggage.
The only 'complaint' would be about the online booking process and their offer to upgrade you for a small fee (less than the advertised rate) if upgrades are avail. For some reason, I thought this meant to the exec. level, so was disappointed to pay 20.00 more for a view of the harbor only which I would not have bothered to do. Probably printed somewhere and my mistake, but it felt a bit 'slimy' for lack of a better word. Still, we would stay here again, and recommend it to others!

  • Stayed: December 2012, travelled with family
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Thank midwkdiscountseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,576 - 2,582 of 3,513 reviews

Reviewed 10 December 2012

Overall this is a good airport hotel, and the staff are very helpful. But it really needs better soundproofing! Whilst I couldn't hear any airport noise, there appeared to be almost no soundproofing between my room and the hallway and the adjacent room's bathroom. Not great when your neighbour arrives late and talks about how they can't get the room open. Even less great when the next night the guy next door decides to vomit! Both the talking and the (eugh!) puking sounded really loud in my room and spoilt what was otherwise a nice stay.

  • Stayed: December 2012, travelled on business
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Thank MikeMaynard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathryn M, Manager at Hilton Boston Logan Airport, responded to this reviewResponded 14 December 2012

Dear MikeMaynard,

Please accept our sincere apologies for the unpleasant noises audible in your room from neighboring guests. We know how important a good night's rest in a quiet and peaceful room is while traveling and we regret not providing this for you. Please know that our facilities team is looking into additional soundproofing measures we may be able to take to minimize this problem for future guests. In addition I highly encourage you to contact us while in house so we best remedy the situation quickly for all guests involved to better your experience. We hope to have another opportunity to show you the quality accommodations and atmosphere you deserve, should you return to our area in the future.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2012

You just can't beat the location, a few-minute walk from the A terminal at Logan. A shuttle every 15 minutes to the terminals and the metro.
Very nice experience every time I stay there. I can't comment on the value, as I get government rates, but everything else is just perfect. I stayed there last night, and because I got in early, had time to go out on the town for dinner. The concierge group was VERY helpful in sending me to a fantastic and affordable restaurant, and had a thorough knowledge of the area and exactly how to get there. Then, the shuttle driver insisted on taking me within a block of the place, another very nice and personal touch.
Like all Hiltons, the beds are luxurious, the rooms clean and comfortable. And like all Hiltons, my only complaint is the lack of lots and lots of electrical outlets. But it was not unacceptable - just a little lean.

  • Stayed: December 2012, travelled on business
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Thank ooonor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2012 via mobile

Location: nothing beats coming off a long flight and walking to the airport.

Note 1: this applies if you come into Trml E (intl) and Trml A - Trmls B and C require a longer walk going through Trml A in both cases...and a walk through the parking garage if you come into Trml C

Note 2: Note to hotel - a few better direction signs from the airport would help...and more importantly from inside the hotel to the airport. Right now one goes through a seedy corridor coming from the airbridge and not the best first impression.

Transportation: again, great. One can either take the free Silver line to S. Station or the free hotel shuttle to the T-station and Blue Line

Rooms, front desk etc: standard but nice Hilton rooms and friendly open front desk. I get free Wifi as a HH member so didn't check the paid rates

Food: this is the weakest point of the hotel. Very few choices and all expensive. The room service is a disaster as many others have also commented. I was leery trying it at their rates $18 for a burger plus 15% svc, plus 3% admin fee, plus $3.5 delivery plus 7% MA state tax - nice ripoff. The experience started at 5pm when the room service is supposed to open - nothing but the silly msg repeating the timing. Called front desk - they could not reach them either. At 5.45pm the jokers at room service decided to open for service - took 30mins and delivered the wrong order. The front desk was nice enough to take the charge off but one remembers the experience.

Summary: if you're coming off a long flight or taking an early one, go for it...and avoid the room service

  • Stayed: December 2012
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Thank n s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2012

I was in Boston for one night and I am so glad I stayed here. The staff was excellent!! Everyone was so professional and it made me feel at home. The rooms were spotless, and all the public areas were immaculate. It is great to see such a big hotel being kept after so well.

I also ate in their restaurant, Connolley's. The food was fantastic and the service was great. All around this hotel certainly deserves a 5-rating. There is no other hotel I would rather stay in Boston than this one!

  • Stayed: November 2012, travelled with friends
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Thank MCGEETYREE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2012

Located next to the parking garage for Terminals A and E, it couldn't be better. It's a reasonable walk to the other terminals, and the shuttle leaves every 15 minutes, so that's an option also. Room was a basic Hilton-style, which is good. The desk in my room was big, with a big pull out table in it. Internet speed was average. Channel list selection a little slim on the TV, no History Channel. The restaurant is a little pricey, but all in all, this is the place to stay near Logan.

  • Stayed: November 2012, travelled on business
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Thank rzrnaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2012 via mobile

Very basic rooms. No fridge. Windows can't be opened. Tv has only US programs. No BBC, TV5, DW-TV, NHK, CCTV, Al Jazeera which means that foreigners obviously are not welcome.

The executive lounge in the evening smells like a crematory. For breakfast there is no ham, cheese etc.
International travelers from Asia, Africa or Europe may look for another place as there are many better hotels in downtown which is only a short free ride by public transport from the airport.

  • Stayed: November 2012
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1  Thank Thomas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Boston Logan Airport

Address: One Hotel Drive, Logan International Airport, Boston, MA 02128-5500
Phone Number:
Region: United States > Massachusetts > Boston > East Boston / Logan Airport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Green Hotel in Boston
#40 Luxury Hotel in Boston
#41 Business Hotel in Boston
#42 Family Hotel in Boston
#51 Romantic Hotel in Boston
Price Range: £106 - £291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Boston Logan Airport 4*
Number of rooms: 599
Official Description (provided by the hotel):
The Hilton Boston Logan Airport hotel is the only hotel located on airport property with a climate controlled walk-way to terminals, a shuttle bus, and minutes to historic downtown Boston. Featuring spacious, sound-proof rooms with views of the city and Boston Harbor, it’s the perfect spot for a meeting or to start your next adventure. ... more   less 
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Also Known As:
Hilton Boston Logan Airport Hotel Boston
Hilton Hotel Boston
Boston Hilton

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