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“Quiet, Clean, Comfy”

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Hilton Boston Logan Airport
Ranked #58 of 83 Hotels in Boston
GreenLeadersBronze level
Dallas, Texas
Level Contributor
77 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Quiet, Clean, Comfy”
4 of 5 bubbles Reviewed 11 November 2013

I was here for a quick in and out in Boston. Had a really cool view of the airport terminal and planes approaching. The room was comfortable, had a great bed, and the staff was very friendly.

All in all,I will return the next time I'm in Boston for sure!

Stayed October 2013, travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,210 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 10 November 2013 via mobile

Am stay this pass Saturday it was very good especially in the morning the continental breakfast was so yummy especially de services everybody was so nice and friendly I really enjoyed my room was big nice and clean I recommend you this hotel .
Claudia from Nantucket

Stayed November 2013
Helpful?
Thank ClaudiaValle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
166 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed 10 November 2013

I have stayed at the Boston Logan Airport Hilton many times. Honestly, you stay here for one reason: convenience to the airport for either early morning flights (because God forbid you have to fight the early morning Boston traffic to actually get to the airport), or, you arrive so late you are exahusted and can only crawl from the baggage claim area to your hotel bed.

Generally speaking, this hotel is reasonable, yet, on our stay this time I can't help but feel the hotel lacks the value and presence to warrant $199 per night (plus the exorbitant add on fees and taxes). Here are the plus and minuses…

Plus…convenient to the terminals - but you have lots of choices, both those here on the island of East Boston as well as within spitting distance - all for a fair amount less.

Plus… Beds and pillows, truly comfortable.

Plus…shower is better than average. Let's face it, for frequent travelers a shower that delivers more water than a drinking fountain is a plus, right?

Plus…clean, all areas, in room and common areas.

Plus…The bartender at the hotel's ONLY restaurant/bar is FABULOUS. He's been here for years. I won't mention his name, he is of Asian descent, he is the best in every way. We had a $60 tab, I tipped him the $40.

Okay, the flip side…

Minus…Absolutely forget the "executive floor" - this is a travesty. We arrived today (Sunday), went to the exec lounge and were greater with nothing. No food. A bar menu. And a few people that were sitting their like props. What a HUGE disappointment.

Minus…Noisy. While reading in bed at 8:30pm the room next door was parading what seemed like a 10 member family through the shower. We heard every one. Maybe it was just our room, but we were mid-way down the corridor on the 9th floor.

Minus…The restaurant. What a sad excuse for food in Beantown. Hilton: Do your self and your customers a favor: OUTSOURCE it to Legal Seafoods. Terribly disappointing.

Minus…The general 'feel'. The lobby is dark - huge but dark and uninviting. There is no tempo or feeling of being at a gateway of the world. It's just ho-hum.

I remember staying here years ago - may be 6-10 years ago when the property was new. It had life. Lot's of coming and going. Excitement. Anticipation of a departure; or relief after a long journey where you could settle in for a martini and a much anticipating shower and beverage. Now…it is just a tired old run-of-the-mill airport hotel. How sad.

So in summary, save $50 or $75 bucks and go stay at the Hilton's cheaper sister brands Hampton Inn or Embassy suites. Although those aren't much of a bargain either.

Room Tip: Well…I would suggest and the end of the hotel corridor where you won't hear your fellow guests s...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank daveHou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danville, California
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 10 November 2013

We had a delay leaving Dublin, Ireland causing us to miss our Logan connection to SFO. Aer Lingus put us up at the Logan Hilton. We found it a perfect airport hotel. This hotel is much improved since my last visit years ago. It has now become a destination hotel for airport based conventions and meetings. Rooms were good, and restaurant (sports bar) was ample. There were long lines at check-in which I was able to bypass as Hilton Honors member. Since I was there for one night, checking in late and checking out early, I was unable to take full advantage of the hotel's amenities. Bus service takes you directly to the terminals so you do not have to walk the 1.4+ mile to the airport with your luggage.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JetBlue2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Methuen, Massachusetts
Level Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 10 November 2013

Had a business training at the hotel. Check in was swift - recognized as a Gold member. Room was clean and spacious. The gym offered a number of elliptical machines, stationary bikes and treadmills along with free weights located in a small room off of the gym. Seeing that we were there for training, we ate breakfast, lunch and a dinner at the hotel. Breakfast offerings were good except the scrambled eggs were not real eggs. Pancakes were very tasty - fresh fruit, yogurt and other breakfast pastries were available. All in all the wait staff, housekeeping and front desk staff were all friendly and helpful.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Subourd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Schweiz
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 10 November 2013

We searched from Europe an accommodation near the airport. Unfortunately, the photos in Intertnet are old. The hotel is part of a long-overdue revision. Although the location is good, because right outside the airport. However, in regard of services and prices, it rather belongs to the strongly below average class. Especially noticeable is this bad Hilten Hotels Executive area. Here are a lot of homework to do. As a longtime Hilton guest, I recommend this hotel to avoid whenever possible, and to take another one outside of Boston. These are significantly better price-performance ratio.

Room Tip: Take another hotel outside Boston
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Driverseat77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathryn M, Front Office Manager at Hilton Boston Logan Airport, responded to this review, 11 November 2013
Thomas,

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed in our guestroom comfort and appointment. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience and hope you will return to stay with us so we may better impress, should you return to our area in the future.

Thank you,
Kathryn Menio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire, England
Level Contributor
255 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 bubbles Reviewed 8 November 2013

I like this hotel but it's the convenience you pay for as it's walkable from Terminal E. At times the rates are very high and I don't want to pay over the top for what is just a nice airport hotel. Can be cheaper to pay for cabs to better downtown hotels.

No complaints about the rooms or facilities but be careful what you spend.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKcritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Boston Logan Airport

Property: Hilton Boston Logan Airport
Address: One Hotel Drive, Logan International Airport, Boston, MA 02128-5500
Phone Number:
Region: United States > Massachusetts > Boston > East Boston / Logan Airport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Green Hotel in Boston
#41 Business Hotel in Boston
#41 Luxury Hotel in Boston
#42 Family Hotel in Boston
#51 Romantic Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Boston Logan Airport 4*
Number of rooms: 599
Official Description (provided by the hotel):
The Hilton Boston Logan Airport hotel is the only hotel located on airport property with a climate controlled walk-way to terminals, a shuttle bus, and minutes to historic downtown Boston. Featuring spacious, sound-proof rooms with views of the city and Boston Harbor, it’s the perfect spot for a meeting or to start your next adventure. ... more   less 
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Also Known As:
Hilton Boston Logan Airport Hotel Boston
Hilton Hotel Boston
Boston Hilton

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