We were excited about adding another W hotel stay to our ever growing W experience. The property is located in the upscale Back Bay area of Boston. The exterior of the property was fairly non-descript as was the lobby. The lobby area is relatively small. Jamie at the lobby bar was exceptional. She provided excellent customer service and made my wife and I feel welcomed. On the second night of our stay, we were treated to inattentive service by the waitresses and uninspired, skimpy pours by the male bartenders. The restaurant and room service menu selections were extremely limited and we decided to dine elsewhere. Francine at the front desk was the true star of the operation. She was awesome and went out of her way to make us feel special. The male and female concierges was also very attentive to their duties as were the doormen. We will try either the Four Seasons or Ritz-Carlton for our next visit to Boston.
- Official Description (provided by the hotel):
- A sophisticated and modern all glass hotel located within the heart of Boston's Theater District, W Boston offers guests close proximity to the city's most famous theaters, the Boston Common, Boston's Public Garden and numerous award-winning restaurants. With the city's only bliss spa, a see-and-be-seen fireplace lounge, 24-hour gym, and destination nightclub, W Boston exudes a 24/7 lifestyle. Guests have access to W's signature Whatever/Whenever(R) service promise providing them with whatever they want - from Green Monster seats at Fenway Park to a personal shopper for navigation around Boston's luxe Newbury Street - whenever they want it, as long as it's legal! ... more less
- Reservation Options:
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- Also Known As:
- w Boston Hotel Boston