Bad. Really bad. Bags not taken to my room when I arrived. Had to go down looking for them. Stayed for a week. Two VERY small drawers for all of my clothes. Drawers were on the floor. Every morning I was on my knees to get to my clothes. No exaggeration. All counter space I needed was taken up with pre-packaged food they wanted to sell me at outrageous prices. Asked repeatedly to have it removed from my room. Same with small fridge. Took many calls to accomplish this. No coffee maker in the room? What? Bathrobes were TINY. Small asian woman tiny. They were threadbear on the inside. Repeatedly asked for a normal sized robe. None ever appeared. Bath sink is too low. Had to bend way down to shave. Mirror is too far away from sink. Could not see your face to shave without leaning over and then there was a towel bar in the way. Brought everything to the attention of management who came to my room a few times. Was promised things would be addressed. Nothing ever was. No receipt under my door prior to check out as is standard in the industry. Went to the front desk to ask for a receipt. Was refused. Was told one would be e-mailed to me. Called two weeks later as a follow up when it was not sent. Spent ten minutes on the phone again arguing to get an itemized receipt. Wow. Never again. Great location, but the Revere is only one block away.
- Official Description (provided by the hotel):
- A sophisticated and modern all glass hotel located within the heart of Boston's Theater District, W Boston offers guests close proximity to the city's most famous theaters, the Boston Common, Boston's Public Garden and numerous award-winning restaurants. With the city's only bliss spa, a see-and-be-seen fireplace lounge, 24-hour gym, and destination nightclub, W Boston exudes a 24/7 lifestyle. Guests have access to W's signature Whatever/Whenever(R) service promise providing them with whatever they want - from Green Monster seats at Fenway Park to a personal shopper for navigation around Boston's luxe Newbury Street - whenever they want it, as long as it's legal! ... more less
- Reservation Options:
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- Also Known As:
- w Boston Hotel Boston