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“Dont expect much, especially if you have a problem”

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Wyndham Boston Beacon Hill
Ranked #64 of 84 Hotels in Boston
Reviewed 9 July 2014

I spent 26 days in the hotel. Most of that time the hotel was under renovation. I was there because my wife was a patient at MGH. I was only offered the reduced MGH rate for 14 of those days. Just over half of my stay. Dont be fooled by the 'we are providing a service to community at that rate'. They couldnt sell those rooms anyway considering they are on the second floor, just above the construction on the street. Given my situation the most I used the hotel for was to leave my bag. So they are such good community citizens to have charged me thousands to watch my bag.

After my wife is discharged, earlier than expected (Thank God), they feel it was still socially acceptable to charge me for 3 no shows. An additional $500. I said, 'my wife is discharged and we are leaving, cancel the rest of my stay'. What part of that sounds like I will be back for my reservations over the next couple of days?

I call and they neglect to return my calls, flippantly offer to refund half of the charge, and believe they have the higher moral ground the whole time. If I didnt return after the first no show, is it reasonable to assume I will return on a consectutive reservation?

Basically hotel is feeding on folks that are at thier lowest points. Again, Dont believe they are doing a community service line.

  • Stayed: May 2014, travelled with family
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1  Thank Mario B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Polly C, Front Office Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 30 December 2014

Thank you for your review.
Polly C

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1,465 - 1,471 of 2,182 reviews

Reviewed 9 July 2014

  • Stayed: June 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Cecilia K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Polly C, Front Office Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 30 December 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 July 2014

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Barbara B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Polly C, Front Office Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 30 December 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 July 2014

We stayed here for one night while touring area colleges. The staff was very friendly. It is a good walk to the tourist area/harbor but doable. Parking is scarce so we opted for valet parking at the hotel. The most important thing I look for in a hotel is cleanliness. The room was very clean and comfortable. Pleasantly surprised by the outdoor pool. Would definitely stay here again.

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Polly C, Front Office Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 30 December 2014

Thank you for the wonderful feedback. We hope to see you again soon.
Polly C

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Reviewed 8 July 2014 via mobile

First time visiting Boston and wanted a hotel that was within walking distance to all attractions (including MIT and Harvard). This hotel did not disappoint in this regard. Literally walked everywhere. It's unbelievably close to everything. The rooms were decent, no major issues. Housekeeping was excellent. The bathtubs need to be fixed as they did not drain properly. The restaurant in the hotel is handy as there aren't too many restaurants nearby. Antonio's across the street is a great local Italian restaurant and Pierrot's is an upscale French restaurant also across the street with great food/service.

Two downsides to the hotel which makes me rate it a 3. First, no mini-fridges in the rooms. With the proximity of Whole Foods around the corner, it's nice to be able to store fruits and drinks in a mini-fridge. An empty mini-fridge is also useful for those travelling with infants who need to store milk. I believe you could request one at a cost but it really should be in every room. Second, there is no in-room safe. This is pretty unacceptable when most travellers carry tablets and laptops with them and almost all hotels I have stayed at internationally this past year have an electronic safe in the room. The small lobby/waiting area is also very cold! The air conditioning is on full blast which doesn't need to be.

Overall, a great centrally located hotel. But I wouldn't stay here again unless they put electronic safes in the rooms!

Stayed: June 2014
Thank N V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Polly C, Front Office Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 30 December 2014

Thank you for the review. You have provided some valuable feedback for us. We hope to see you again soon.
Polly C

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Reviewed 7 July 2014

  • Stayed: July 2014, travelled with family
    • Value
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    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Dolores S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Polly C, Front Office Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 30 December 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 July 2014

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Peter W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Polly C, Front Office Manager at Wyndham Boston Beacon Hill, responded to this reviewResponded 30 December 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wyndham Boston Beacon Hill

Address: 5 Blossom St, Boston, MA 02114-3106
Phone Number:
Region: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Business Hotel in Boston
#54 Family Hotel in Boston
#54 Romantic Hotel in Boston
Price Range: £128 - £407 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Boston Beacon Hill 3.5*
Number of rooms: 304
Official Description (provided by the hotel):
The Wyndham Boston at Beacon Hill, the finest in downtown Boston hotels, is perfectly situated at the base of Beacon Hill, the city's most historic neighborhood. Stay in touch at our Boston airport hotel with complimentary high-speed Internet access in all guest rooms. For delicious dining,The Dean's List, a standout option among Beacon Hill restaurants. Host your event or meeting at one of the best hotels in Boston, featuring 5,800 square feet of function space. Enjoy our newly-renovated Beacon Hill hotel's close proximity to attractions and historic sights. Watch the Bruins or the Celtics at TD Banknorth Garden and head to Faneuil Hall/Quincy Market for unique shopping. As one of the most ideally-located of Beacon Hill hotels near TD Banknorth Garden, we are a short walk to the Financial District, and next door to Massachusetts General Hospital and Boston Shriners Hospital. With two MBTA subway stops nearby, the city is easily accessible. Take the Green Line to visit Fenway Park or the Red Line to Harvard Square. ... more   less 
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Also Known As:
Holiday Inn Boston At Beacon Hill Hotel Boston
Holiday Inn Beacon Hill
Boston Holiday Inn

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