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“MGH Partner Hotel”

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Wyndham Boston Beacon Hill
Ranked #62 of 83 Hotels in Boston
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2,022 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Boston
1 review
Reviewed 24 July 2014

This hotel offers a range of opportunities for greatness. Unfortunately, they seem over-reaching. Upon check-in, the front desk person was unable to locate the bell hop or the valet. Our vehicle was left curbside while we waited in our room for a receipt and parking lot number to locate our car in the morning. This receipt was slipped under the door with instructions to "text" the number to the valet in order to have our car pulled to the front of the hotel.. Well... We texted, waited the slotted thirty minutes and went downstairs.. No car. No one acknowledged that a text was received. Thirty minutes later we had our car and subsequently we're told that the text number doesn't work and to call downstairs instead.. Next time we called and didn't get the persons name who took our request to have the car pulled around.. Guess what? No car... We finally realized that we would have to call, then call and confirm and get the name of the person we talked to.. By end of our stay they knew us and had the car routine resolved to our satisfaction.. Now, housekeeping.... Housekeeping was nearly non existent. Our was frequently still dirty we'll past three pm. This hotel gets five stars for effort but falls short with delivery..

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Niko K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas C, General Manager at Wyndham Boston Beacon Hill, responded to this review, 29 December 2014
Dear Nikko,
Thank you for telling us about your stay. I apologize for the difficulties with the valet service. While they do not work directly for the Hotel they are often our very first point of contact with our guest and we have to deliver a better experience. I am sorry that we failed in this service delivery. I will also speak to our housekeeping department as this was completely unacceptable service you had during your stay. I hope that the next time you visit Boston, you might give us a second chance to make a better first impression.
Sincerely,
Tom
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Boston Beacon Hill

Property: Wyndham Boston Beacon Hill
Address: 5 Blossom St, Boston, MA 02114-3106
Phone Number:
Region: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Business Hotel in Boston
#54 Romantic Hotel in Boston
#54 Family Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Wyndham Boston Beacon Hill 3.5*
Number of rooms: 304
Official Description (provided by the hotel):
The Wyndham Boston at Beacon Hill, the finest in downtown Boston hotels, is perfectly situated at the base of Beacon Hill, the city's most historic neighborhood. Stay in touch at our Boston airport hotel with complimentary high-speed Internet access in all guest rooms. For delicious dining,The Dean's List, a standout option among Beacon Hill restaurants. Host your event or meeting at one of the best hotels in Boston, featuring 5,800 square feet of function space. Enjoy our newly-renovated Beacon Hill hotel's close proximity to attractions and historic sights. Watch the Bruins or the Celtics at TD Banknorth Garden and head to Faneuil Hall/Quincy Market for unique shopping. As one of the most ideally-located of Beacon Hill hotels near TD Banknorth Garden, we are a short walk to the Financial District, and next door to Massachusetts General Hospital and Boston Shriners Hospital. With two MBTA subway stops nearby, the city is easily accessible. Take the Green Line to visit Fenway Park or the Red Line to Harvard Square. ... more   less 
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Also Known As:
Holiday Inn Boston At Beacon Hill Hotel Boston
Holiday Inn Beacon Hill
Boston Holiday Inn

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