I chose the Doubletree based on previous positive experiences with the brand in different cities, namely Chicago and Anaheim. Consequently, I was shocked by how rudely I was treated at the Boston location. First off, I booked my reservation through a third-party where "All rooms are guaranteed to sleep the number of guests you provided during your search." Clearly on my reservation it states there are 2 adults and 1 child in my reservation. When we got to our room, there was a king bed and no rollaway bed or fold-out couch nor it appeared any space for a rollaway. When I called down to inform them that the room would not accommodate the number of guests on my reservation I was rudely told that there was no guarantee because I "booked through a third party." Mind you, I had my confirmation which clearly stated that was not the case and insisted the same and they were somehow able to find me a room with 2 beds.
If a hotel is not going to instruct their staff to treat guests who have used third party booking agencies with the same respect and courtesy they would show other guests, then please don't avail yourselves of third party booking agencies! I travel frequently and NEVER book directly with a hotel. Every so often I come upon this problem and it never ceases to annoy me.
That said, I love the beds at the Doubletree and the Crabtree & Evelyn toiletries. The location of this particular hotel is fabulous, being just steps from a "T" Stop. The welcome cookies are always a treat. The common areas of the hotel could use a little updating and the super bright lighting throughout the hotel is downright obnoxious.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com, Agoda, Hilton Hotels Direct, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your DoubleTree by Hilton Hotel Boston - Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree Boston - Downtown Hotel Boston