i had been to many hostels around the world, by far this is the worst. not that i care about the location(not so good street), not that i care about the space (very small, this should be $15/night), not that i care about the bed (cheap mattress, uncomfortable bed sheet), not that i care about the overpriced charged (i pay less in other part of states for better room)... but its the people that i hate.. attitude.. when i first came, i pre checked in.. putt my stuff inside their storage.. then i asked the girl in front for a direction and the wifi password.. she had no clue about anything.. even direction.. thats bad..
came back few hours for check in, the two receptionist were busy discussing about paycheck and i have to wait for few minutes (should u be discussing about pay check when ur customer is waiting for u)
then one guy named Mike (not friendly at all), showed me my room, asked if i know where the restroom is, when i said no he answered "i dont feel like going upstairs but i will just tell u the direction" - i still can accept this
few hours after that, i knew i past the cancellation period (yeah decided to leave the hostel earlier and cancel the next day cause i had bad feeling about this place), asked him and he said yeah i will try, im not authorized but u will get refunded". felt release
till the very next day i checked that my reservation was not cancelled. emailed the boss (matt) in the morning for him to sort things out, he did not reply my email, came back in the evening he was in the office in front of his computer, wasn't even care to reply my email.
told the receptionist (anders) about my problem, he talked to the manager (matt- yeah he was in his room, didnt event came out to talk to me), anders came back and said matt did not
approved my cancellation, Mike should have told me that i cant cancel my book a day before.
the only guy apologizing was anders - the best staff that they have. ended up paying two hostels, just because of their stupidness.
as off the rest of the staffs - not friendly, even the upper management..
reading all the reviews i know this place is bad, but looking at the reply from the management (Bria) i was hoping they had improved.. but noo.. they did not do anything about anything..
my advise: if u can get anywhere else, even the price is slightly higher, go for it, my experience in boston was bad (mainly because what i experienced in this place)
- Official Description (provided by the hotel):
- Friend Street Hostel is Boston's friendliest hostel! We provide clean, safe, inexpensive accommodations for travelers to Boston, Massachusetts. Friend Street is centrally located and close to all Boston hot spots and attractions. Locally owned and operated, Friend Street offers friendly atmosphere and many amenities. Amenities include: free breakfast, free wi-fi, free maps, luggage storage, kitchen, 24-hour reception, free linen and laundry facilities to all guests. Travelers are sure to make new friends at Friend Street Hostel! ... more less